Michael Huling | Page 2

Excellent service from first phone call to the end of the purchase. A lot of time and patience was given to me during my search for a new vehicle and consideration of my trade-in. I also felt appreciated purchase. A lot of time and patience was given to me during my search for a new vehicle and consideration of my trade-in. I also felt appreciated as a loyal customer. Everyone I worked with made everything so easy and actually fun, which is rare! More

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Sadly disappointed. Found the right car (2020 Palisade Limited), but couldn't make the deal because we couldn't work with Michael Huling. The asking price was $3605 ov Found the right car (2020 Palisade Limited), but couldn't make the deal because we couldn't work with Michael Huling. The asking price was $3605 over Kelly Blue Book fair purchase price (excellent condition) and $2912 over typical listing price. Also found 7 equivalent trims & mileage within KBB value. The nail in the coffin was telling his sales rep that we were comparing to a car with 30k more miles, when it was actually less mileage than the one we wanted to buy. To me, that demonstrates dishonesty, and we cannot work with that. The experience was a shame. Surprising in the information age, Michael would act like that. We'll keep shopping elsewhere. More

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Great service at Central Mazda! I traded in my 2015 Mazda for a new CX90 Turbo S and it’s gorgeous. Thank you Frank and Mike! I traded in my 2015 Mazda for a new CX90 Turbo S and it’s gorgeous. Thank you Frank and Mike! More

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Joe Lewis was extremely pleasant and knowledgeable. Kept me informed of status which took extra work since I was out of state. Kept me informed of status which took extra work since I was out of state. More

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Everyone was very friendly and wanted to make sire we were happy customers with a good vehicle for us. were happy customers with a good vehicle for us. More

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From the onset, upon arrival at the VW dealership I was greeted with open arms by Allyse. She was very welcoming, greeted me at the door. She was very accommodating and attentive to my needs. I had a gre greeted with open arms by Allyse. She was very welcoming, greeted me at the door. She was very accommodating and attentive to my needs. I had a great experience. Both Colby Penfield (Manager) & Joe Luis( Sales) treated me with kindness, patience and humor!. Although I arrived late due to traffic, Both stayed late to make sure I had the best buying experience. They gave me the best approval . They were an absolute pleasure to deal with..Especially Colbey P. was very intelligent, informative and accommodating and no high pressure! From the first Inquiry to going in for a test drive (Thanks Joe!) and ultimately driving off w/my new Car!.. Kudos! to the Finance department . The process at Central Auto Group was painless and clearly developed for customer convenience. I truly felt like a valued customer. A very rare experience these days. I would highly recommend making your car purchase here!!!! More

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Libby from Sales greeted me as soon as i pulled in She was pleasant took her time to here what i was lookin for in price.. She was very understanding and made me a happy customer. was pleasant took her time to here what i was lookin for in price.. She was very understanding and made me a happy customer. More

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everyone was extremely cooperative and very helpful . Frank, the sales rep was extremely knowledgeable. and walked me through all systems on the car and connecting it to wi fi and my cell phone. This is Frank, the sales rep was extremely knowledgeable. and walked me through all systems on the car and connecting it to wi fi and my cell phone. This is my 3rd mazda and that was the first time that has happened Mike.was a great person to work with and made the procees fun. Very happy to have used this dealership. Thank you. More

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Horrible establishment. Bought a used truck from them in the very beginning of March. After signing the paperwork, it took over 3 weeks for me to actually get the truck. All Bought a used truck from them in the very beginning of March. After signing the paperwork, it took over 3 weeks for me to actually get the truck. All they did was replace a turbo. They didn’t even do brakes or a general service on the truck. I had told the salesman and sales manager that the truck shook a bit while braking coming off the highway, and suggested it needed some brake work. When I got the truck, the informed me that they still did not replace the back up camera, so we scheduled an appointment and ordered the part. They also said that the turbo may have been causing the shaking. However, it still shakes when you brake hard. They just didn’t want to replace the calipers. And now I’m stuck with them because they are not part of the vehicles warranty. When I show up for my appointment weeks later to get the backup camera installed, which I had taken half a day of work off, the informed me that they didn’t order all the parts needed. So then I had to wait an additional 2 weeks to get the camera installed. Finally, now in the 3rd week of April, I show up to get the camera installed at my 9:30am appointment. By 12:30pm, I noticed that my truck had still not moved. I approach the service counter and asked what was going on with my truck. They hadn’t even pulled it into the bay yet. They stated the tech was backed up on another job and when serviced asked the tech why they weren’t updated, the service desk worker said “he stood there like a deer in headlights”. So I’ve now been at the establishment for over 4 hours for a service that takes 30 mins to 1 hour and 30 mins. I could have installed the camera myself from scratch before their “professionals” could complete it. My salesman Jim was horrible, they tried to get me to pay 2000 dollars over the initial truck posting. Luckily I took screenshots and saved the links to the initial post prices. Also, before I even signed the official finance paperwork, Jim is forcing me to complete a review on dealerrater.com. You should never force someone to do a review. They should know the ethics of honest and effective reviews. The service department is incredibly slow and not knowledgeable. The entire establishment has horrible communication skills, you will need to call them and ask all the questions if you want to get any info about your purchase or services. I’ve asked for copies of the Service Orders for the truck multiple times and they still have not been provided. And lastly, their reviews are inflated because they force unsolicited reviews on multiple platforms. I would never recommend this establishment. Go to any other dealership. This is not an honest 4 star establishment because all the reviews are forced and the customers are out on the spot. More

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Andie has been super helpful & is very knowledgeable about the brand. We are super pleased with our experience here at Central Autogroup. Found the exact car we wanted in tip-top shape at a fair price w about the brand. We are super pleased with our experience here at Central Autogroup. Found the exact car we wanted in tip-top shape at a fair price with excellent customer service and attention to detail. I highly recommend this dealership. We drove from Pennsylvania & everyone here was extremely accommodating. Happy we are able to make a deal. More

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