Michael Featherstone
Michael Featherstone at Northside Lexus
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Michael Featherstone | Page 8

Sales Consultant

Northside Lexus

24222 Interstate 45 North
Spring , TX 77386

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4.8
85 Reviews

Dealership Experience

3 yrs, 1 mo

Industry Experience

10 yrs, 9 mos

4.8

85 Reviews

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85 Reviews of Michael Featherstone

September 02, 2021

Dealership Rating
Employee Rating

very professional with attention to detail. efficient with my time and theirs. stayed on top of vehicle delivery timing and informing me with status. The dealership did match the Carfax offer More

by HARLEYDAY
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Tosh , Hamilton Dawes

Sep 02, 2021

Northside Lexus responded

Thanks for the excellent review of Northside Lexus! We're happy to hear that we were detail-oriented and communicative.

August 28, 2021

Dealership Rating
Employee Rating

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by ANTHONY.TULLOS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Caleb Vario, Aniekan Edem

Aug 29, 2021

Northside Lexus responded

Thank you for leaving Northside Lexus your five stars, Anthony!

August 21, 2021

Dealership Rating
Employee Rating

I have bought my last three vehicles from Northside Lexus. Thank you Michael for another great experience!!! When it’s time for my next vehicle I will definitely choose Northside Lexus again. More

by tgillory
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2021

Northside Lexus responded

Your loyal business and confidence in our team mean the world to us! Thank you, from all of us here at Northside Lexus - we look forward to seeing you again next time you're in need of a new ride! Safe travels!

August 19, 2021

Dealership Rating
Employee Rating

Friendly service and fear prices can beat competition many ways. They don’t put pressure on you like forcing you like other places. Really good service! Everyone really nice. I will highly recommend More

by javierherrera535
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2021

Northside Lexus responded

Thank you for taking the time to leave us your kind feedback! We are proud to hear we could deliver a five-star experience. Take care and have a great day! - Northside Lexus

August 18, 2021

Dealership Rating

The dealership staff were all knowledgeable and accommodating throughout the experience. The whole experience was very pleasant and the purchase was smooth. Overall Very happy! More

by MMITCHELL101020
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danh Nguyen, Michael assisted danh as well. Unsure of last name.

Aug 19, 2021

Northside Lexus responded

Thank you for the great feedback! Hearing that your visit with us was knowledgeable and accommodating lets us know that we're making all the right moves. All of us at Northside Lexus hope you enjoy the new ride!

August 17, 2021

Dealership Rating
Employee Rating

Great experience. Micheal Featherstone was very attentive and helpful. Financing was quick and easy. All the gentlemen who assisted were excellent, well mannered and kind. More

by subryant
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Caleb Vario , David who helped me know all the details about the car.

Aug 17, 2021

Northside Lexus responded

Congratulations on your purchase! We are happy to hear that Michael and the team took such great care of you throughout the process. Thank you for choosing Northside Lexus!

August 13, 2021

Dealership Rating
Employee Rating

Lots of options. Didn’t feel pressured one bit. Could Lots of options. Didn’t feel pressured one bit. Could use more friendliness knowing how much I spent. Sales rep was professional but not friendly More

by NICE_CHUKWU
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ashley Nguyen

Aug 16, 2021

Northside Lexus responded

Thank you for taking time to share this feedback. We want the best for our customers and I will pass your review along to the right people. If there is anything further that I can do to assist you, please get in touch. Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

August 01, 2021

Dealership Rating
Employee Rating

This dealership was awsome. However Micheal Featherstone was amazing!! He was friendly, professional but most of all he was present and communicating throughout the entire process. He is definitely an asse More

by Rozz
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Hamilton Dawes

Aug 01, 2021

Rozz responded

Thank you Micheal Featherston for your great customer service and your friendliness. Thank you for being present and communicating throughout the entire process. You made everything easy

Aug 02, 2021

Northside Lexus responded

Thank you for taking time to commend Michael and share this feedback about your experience. We expect all of our team members to deliver five-star service so I appreciate you bringing these issues to my attention. This will be a training opportunity for us, and if there is anything further that I can do to assist you, please don't hesitate to reach out. Safe driving! Tim Karmout - General Sales Manager - 281-569-3308

August 01, 2021

Dealership Rating
Employee Rating

Micheal Featherstone was amazing!! He was friendly, professional and attentive. I want to thank you for his outstanding customer service!! Thank you for allowing my purchase to be easy. You Rock!! More

by Rozz
Recommend Dealer
Yes

Other Employees Tagged: Hamilton Dawes

Aug 02, 2021

Northside Lexus responded

Thank you for reviewing Northside Lexus and for giving a shout-out to Michael. We wish you safe travels in your new ride!

July 28, 2021

Dealership Rating
Employee Rating

The salesman Michael Featherstone was very knowledgeable of the Lexus 460 GX we purchased and was quite friendly without being over bothering. Our finance manager Marcus Atkin was very helpful on our decisi More

by BETTEDASPIT
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcus Atkins

Jul 29, 2021

Northside Lexus responded

Thank you for taking the time to share! We are thrilled to hear that you had such a seamless purchase experience working with Michael and Marcus. Drive safely in your new Lexus GX 460, and congratulations! We hope to see you back at Northside Lexus down the road!

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