Michael Eagleburger | Page 2

Very easy experience and they helped me find the exact car that I was looking for car that I was looking for More

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I’m impressed. Actually… maybe even a little ‘wowed’. Having purchased 20 + cars in my life (including 4 Audi RS models) in dealerships across the USA, I have had a mixed bag of experiences. Audi Dal Having purchased 20 + cars in my life (including 4 Audi RS models) in dealerships across the USA, I have had a mixed bag of experiences. Audi Dallas is hands down and unequivocally the best experience I have had during any car buying transaction. PERIOD. Like most consumers – I am a value guy. I want to be respected, treated fairly, and I want a deal. I felt the value was there, things were fair, the dealership was very reasonable, and everybody walked away happy. That hardly ever happens – right!!! Well… it happened on Dec 30th at Audi Dallas. After waiting many months (Audi’s delay - NOT the dealership) my nardo gray 2022 RSQ8 finally arrived. What an incredible car!!! Even though I live on the west side of the DFW area – I chose Audi Dallas because my experiences at the local Audi dealer (Grapevine) have been so horrendous, unprofessional, offensive, difficult, appalling, insulting, upsetting, contemptuous, and abysmal. Audi Grapevine tried to overcharge / gouge me on the new car purchase and then lowball me more than $5,000 on my current trade-in. Stay away! The Audi Dallas dealership was clean, super modern, spacious, and hospitable. Audi Dallas does the most volume of any Audi Dealer in the DFW area – and now I know why. Pricing, service, attention to details, and attitude. They get it. They treat you how they would want to be treated. You feel like you matter. Never did I feel like I was being sold. Instead, I felt like I was being educated and presented options by folks who genuinely cared more about my needs and happiness than their commission check. Thomas Hornsby, the General Sales Manager of Audi Dallas; was a fantastic communicator. He was fair on price and value (I shopped him against 40+ other dealers). He also paid me fairly for my 2014 RS7 Trade In! Mr. Hornsby was extremely helpful, ethical, integral, sincere, genuine, and honest. He is just an all-around good dude and someone who is easy to talk to and work with. He is a loyal, a team player, cares greatly about his team, customers, and doing the right thing. He has excellent leadership qualities and a very high EQ. He is somebody you can trust, believe, a man of his word, accountable, responsive, and truly a gentleman, leader, and executive in every respect. Artie Timin - the Assistant Sales Manager was equally impressive, thoughtful, considerate, courteous, and helpful. Artie took my trade in, helped me clean out my car, installed my temporary plates and even remembered to grab my sunglasses (which I forgot!!!). He personally escorted me around the dealership – introduced me to the parts guys and finance manager, helped me purchase some accessories - ensured I got everything I needed, and that all the paperwork was in order and correct. Artie even gave me some fantastic and much needed advice about window tinting, paint protection film, and ideas about how to really make my car look amazing (black door handles). The finance manager Stephen Rosencranz was professional, efficient, detailed, honest, truthful, and forthright. Never did I feel pressured. When I pushed back on some of the pricing for the add-ons or had questions – Stephen was factual, cordial, friendly, and respectful. Once he remarked – I will not insult you by offering ‘x or y’. On another item – he flatly stated – ‘yeah – that does not make sense for you.’. I genuinely felt he had my best interest in mind. I ended up buying Audi Care (highly recommended – you really do need this) and the 8 year – 80,000-mile extended warranty. Both were priced fairly and good deals. The Parts / Service Team. These guys are often overlooked – but they serve a very important part within the dealership Johnny & Daniel McClure – Great Job! I purchased a myriad of accessories for my car. They were priced fairly – and even the items that were not in stock they were able to get quickly. Their labor rates / time are fair and within market. They also did me a solid. I bought some black optic door handles. THEN…had no idea how to wire them up with the sensors – etc… The parts / service team dropped everything to help me understand the wiring / sensors and figure out how to get the door handles installed. Incredible. So grateful. I also wanted to give a shout out to Michael Eagleburger. What a nice young man. He was extremely personable, thoughtful, patient, and passionate. A former Navy Corpsman (Thank You for your service) – Michael was kind enough to walk me through all my car’s technology, and truly educate me on what was important. Folks want and need that winning of formula of honesty, ethics, integrity, trust, security, service, communication, value, quality, fairness, and simplicity. I am not sure there is a pickier or more type A guy out there than me – and I feel that Audi Dallas truly delivered on all of the above. Great job! More

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Jaramy and the Dealership spent time working with me over the course of two months to find the car I wanted during challenging times related to supply chain issues facing all businesses. Can’t recommend Jara the course of two months to find the car I wanted during challenging times related to supply chain issues facing all businesses. Can’t recommend Jaramy enough! More

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Audi Dallas is Top Notch. Always bring their A game. Thomas H., Artie T., and Michael E. are a powerful trio! A truly enjoyable experience. Thomas H., Artie T., and Michael E. are a powerful trio! A truly enjoyable experience. More

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Great job and service. I am very happy with my experience. Will definitely recommend to anyone that is looking to get a new vehicle or get their vehicle serviced. experience. Will definitely recommend to anyone that is looking to get a new vehicle or get their vehicle serviced. More

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This was a repeat visit to the service department for me, and as with previous visits, I was exceptionally pleased. They were very responsive and efficient. Andy is excellent looking out for my (and my car and as with previous visits, I was exceptionally pleased. They were very responsive and efficient. Andy is excellent looking out for my (and my car’s) best interest and kept me fully informed every step of the way. The video of my S5 by the technician was new and very well received. I would highly recommend the Audi Dallas service department. More

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Excellent customer service Awesome Excellent customer service Awesome automobiles Professional salespeople Beautiful dealership Will be driving Audi for years to come Everyone t Excellent customer service Awesome automobiles Professional salespeople Beautiful dealership Will be driving Audi for years to come Everyone there helps to make for a very organized & friendly transaction More

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I had a great experience at Audi of Dallas. They were able to put me into a brand new A3 with zero down and a great monthly rate. able to put me into a brand new A3 with zero down and a great monthly rate. More

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Awesome Epi did a great job selling me the car and delivering! Everyone very print and friendly. Clean efficient respectful of time and needs great experience! delivering! Everyone very print and friendly. Clean efficient respectful of time and needs great experience! More

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I have always wanted an Audi and looked online and saw that Audi Dallas was the only dealership with a Prestige Q5 Quattro, so I called and Jeff Davidson met us with keys to one of them and I drove it and that Audi Dallas was the only dealership with a Prestige Q5 Quattro, so I called and Jeff Davidson met us with keys to one of them and I drove it and loved it and the dealership was gave us a good price for our trade-in and we signed papers right then. We came back the following day to pick it up and Jeff had it all ready and both he and Michael sat in the car with me to give me last- minute instructions, hoping to avoid my coming back in a couple of weeks for any un-answered questions since we live in Tyler, about 100 miles away. My driver’s side door does not have the lighted up rings so Jeff has arranged for me to bring it back and will let us drive a loaner while they are making that right. Jeff has been so good AFTER the sale, calling the day after I got it home to make sure everything was going ok and to see if I had any questions, which he either answered right then or looked up and called me back. He has been so great and I really appreciate him and the service that Audi Dallas has given me. Thank you! More

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