Michael Costello
Michael Costello at Lithia Hyundai of Reno
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Michael Costello | Page 2

Internet Sales Specialist

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.5
76 Reviews

I've been in the Reno-Sparks area for over 33 years helping people with challenged credit in our community with their transportation and financing needs. Call me if I can be of service to you and your family!

Dealership Experience

3 yrs, 7 mos

Industry Experience

36 yrs, 9 mos

4.5

76 Reviews

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76 Reviews of Michael Costello

June 09, 2023

Dealership Rating
Employee Rating

Awesome service appreciate their professionalism greatly appreciate the experience look forward to using Lithia in the future More

by WLYONS5050
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Roach, Mathew Reed, Ryan Ferris, Joshua Clunie , Matt Ashton, David Diaz

Jun 09, 2023

Lithia Hyundai of Reno responded

We're glad to have you in the Lithia Hyundai of Reno family! Thanks for the five-star review!

May 28, 2023

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Employee Rating

Great team of professionals! Will definitely be back and telling my friends! They went about and beyond! More

by usafchick05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Devin Rogers

May 30, 2023

Lithia Hyundai of Reno responded

It was our pleasure to assist you at Lithia Hyundai of Reno! Thanks for the five stars and recommending your friends!

May 23, 2023

Dealership Rating
Employee Rating

They push you into predatory loans, they don't care and use your background against you. More

by rachel.rf2388
Recommend Dealer
No

Other Employees Tagged: Christopher Osorio

May 24, 2023

Lithia Hyundai of Reno responded

Hi Rachel, I’m sorry you feel this way about us. We treat every customer equally and never intend to push you into a loan you do not want. If you’d like, I’d be happy to discuss your experience in more detail below, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

Jun 03, 2023

rachel.rf2388 responded

There's a service contract that was added to my loan for $4,900 that I NEVER wanted, and was not aware it cost anything until AFTER I received my paperwork over a week and a half later. My loan contract is way too long for the monthly payment. How can you resolve these issues for me?

May 20, 2023

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Employee Rating

First time bought a car, they treated me like I family, got me into something I could afford, worked. Never tried to sell me anything above price range. I Could not have been happier or asked for better s More

by mike.anselmo.71
Recommend Dealer
Yes
May 22, 2023

Lithia Hyundai of Reno responded

That means so much to us, Mike! Thanks for the wonderful review and we hope you enjoy the new ride. Safe travels and take care!

May 14, 2023

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Employee Rating

Sales team were very good. But forgot to mail DMV paperwork making us late with registration. Otherwise everything so far, is okay. Chrome on door handles scratch very easi More

by LIV.LOPSHIRE
Recommend Dealer
Yes

Other Employees Tagged: David Lennox

May 17, 2023

Lithia Hyundai of Reno responded

Hi Liv, thanks for taking the time to share your experience with us. I apologize for the delay in sending you the paperwork; we always strive to get the necessary documents to you as quickly as possible. If you have any other questions or concerns, please feel free to reach out to me below and I’d be happy to speak with you, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

May 10, 2023

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Employee Rating

They are professional, friendly and enjoyable to deal with. I will deal with them again. More

by JRHYATT77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Lennox, Lucas Bragg

May 11, 2023

Lithia Hyundai of Reno responded

Thanks for the wonderful review! It was a pleasure to work with you as well, and we look forward to our next deal!

May 07, 2023

Dealership Rating
Employee Rating

Michael was great to work with. He was very professional and has great customer service. I didn’t feel pressured at all to purchase a vehicle. I am happy with my Hyundai Tucson tha More

by JEPSENCHRISTINA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Jeremy Olsen

May 08, 2023

Lithia Hyundai of Reno responded

Congrats on the Tucson! We're pleased to hear Michael was patient and helpful throughout your experience at Lithia Hyundai of Reno. Until next time, safe travels and have fun!

April 30, 2023

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Employee Rating

The dealership is great however we keep getting surveys and are getting tired of it so please stop sending surveys More

by KMSBILLS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 01, 2023

Lithia Hyundai of Reno responded

Thank you for the five-star review. We apologize for the repeated survey requests and will look into this further.

April 13, 2023

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Employee Rating

When i first saw the car i purchased. It had just been brought in so it was dirty. Salesman said not to worry. But when it came time for me to pick up the vehicle it was super dirty on th More

by ernestogdnavarro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Devin Rogers

Apr 18, 2023

Lithia Hyundai of Reno responded

Hi Ernesto, please accept my apology for the state of your vehicle when you came by to pick it up. It is unacceptable that your car was delivered to you dirty. I spoke with your salesman and he told me he called you to get this handled, but got your voicemail. If you have not made arrangements by the time you read this reply, please give me a call and I will handle it myself. Thank you for your business, and thank you for sharing your experience. Respectfully yours, Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

April 03, 2023

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Employee Rating

There’s only one thing I need to say is you guys took my down payment but paperwork that I signed I didn’t get any copies at all so I think I should need copies. I might be wrong. Other than that it’s a gre More

by concrete15.dm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 06, 2023

Lithia Hyundai of Reno responded

Hello, thanks so much for your feedback. Feel free to reach out to me below and I can get you a copy of your paperwork, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

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