Michael Chan | Page 13
Service and Parts Director
Acura Of Pembroke Pines
15601 Pines Blvd
Pembroke Pines, FL 33027
128 Reviews
Write a Review128 Reviews of Michael Chan
May 06, 2019
Poor - Worst Service Ever! Where's my car?!? Broke on Day 1 I bought a used car from you guys on Friday, 3 days ago. Paid cash. Proof of insurance and to drive off the lot. I drove it home...up to Westin where I bought a used car from you guys on Friday, 3 days ago. Paid cash. Proof of insurance and to drive off the lot. I drove it home...up to Westin where it died in my driveway. My daughter texted the sales guy...Ryan to let him know. Ryan said that the mechanic that had put gas in the car and washed it had left a jumper box in the trunk and wanted it back. So I had to drive back to you guys. The mechanis was there and was eager to get the jumper box back...but didnot want thecar keys or help me out with the dead battery. He told me to go talk to the boss man andso I did. The guythat took my money about an hour earlierwas there and didn't even acknowlegdge mw. He saw me. But hey...I guess he had gotten his money and had no more intrest in me.. Anyway...the boss guy said he would have the mechanics take a look and get me a battery that works. So we agreed on leaving it overnight, thank the lord, and they would drop a new battery in it on Saturday. No call on Saturday, no call on Sunday, no call today Monday. My daughterhas been texting or talking to Ryan and now they are saying maybe Tuesday. Are you kidding me?!?! To put a battery in?!?! I am the one that boufht the car...I am the one that is listed at primerary telephone number, email. What is going on?!? I wish I could give youguys a zero...but the ""awesome" app won't allow me. Kinda wish I could get my car and never come back again. I'll be letting my friends, neighbors and families know thattheyshould watch out for you guys. Biggest Acura dealership ever! Stay clear. Can someone get this taken care of pkease, let the employees know that I am not happy and get that car running, please. BTW...thw steering is messed up on the car, as well. Once you get it out on the open road....yikes. Swerving all over the place...hopefully it wont cause my daughter to drive off into a canal some day. Thanks and enjoy the rest of your day. More
Other Employees Tagged: Scott Ticker, Douglas Campbell, Jordan Ferber, Angela O'Connor , Freddy Hitchman, Joe Kalouf, Customer Support, Camilo Torregroza, Donald Young
April 28, 2019
Exceptional !! The experience at this dealership has ALWAYS been incredible!! Their service is always been on point, friendly and has been above and beyond my expect The experience at this dealership has ALWAYS been incredible!! Their service is always been on point, friendly and has been above and beyond my expectations. More
Other Employees Tagged: Marco Pinto
April 15, 2019
THE STAFF ARE EXPERIENCE AND TAKE CARE OF MY NEEDS. THE FACILTY IS ORGANIZED AND HAVE STAFFS THAT ARE TRAINED AND KNOWLEDGABLE. I WILL RECOMMEND OTHERS TO COME AND GET THEIR VEHICLE REPAIR AT THIS FACIT THE FACILTY IS ORGANIZED AND HAVE STAFFS THAT ARE TRAINED AND KNOWLEDGABLE. I WILL RECOMMEND OTHERS TO COME AND GET THEIR VEHICLE REPAIR AT THIS FACITLITY. More
March 28, 2019
Marcos Pinto service Overall the dealer have wonderful and very professional people. They are very courtesy, efficient and give excellent customer services. Every person I Overall the dealer have wonderful and very professional people. They are very courtesy, efficient and give excellent customer services. Every person I being deal with know they job very well and performance with excellence professionalism. More
Other Employees Tagged: Michael Duggan, James Chalmers , Joe Kalouf, Camilo Torregroza, Marcos pinto, Jean
March 26, 2019
Upstanding Just perfect, they gave me everything I needed, I would highly recommended this dealership, everybody that I worked with were very professional. They Just perfect, they gave me everything I needed, I would highly recommended this dealership, everybody that I worked with were very professional. They don’t sell you a car They help you buying a car. More
Other Employees Tagged: Michael Duggan, Dino Liebro, James Chalmers , Giancarlo Torres, John Toscano, Donald Young
March 25, 2019
Fantastic The staff of advisers, service techs and service management go above and beyond. The place is spotless and where you want to bring your car. The staff of advisers, service techs and service management go above and beyond. The place is spotless and where you want to bring your car. More
March 24, 2019
A+ Service Couldn’t have asked for better service. Got checked in, given a loaner, and out back to work in 10 minutes. My car was in cleaner than the initial d Couldn’t have asked for better service. Got checked in, given a loaner, and out back to work in 10 minutes. My car was in cleaner than the initial drop off. Thank you to all the employees at Acura of Pembroke Pines More
Other Employees Tagged: Jordan Ferber , Jonathan Dicandia
March 03, 2019
Service Great. Came in for an oil change and waited an hour. The car wash could definitely be better. Tires were left dirty. Vacuum was not well done. Great. Came in for an oil change and waited an hour. The car wash could definitely be better. Tires were left dirty. Vacuum was not well done. More
Other Employees Tagged: Michael Duggan