Michael Black | Page 3

Davis was great. He is always on his game. Thank you for always taking care of my vehicles He is always on his game. Thank you for always taking care of my vehicles More

by DREW.LIPPINCOTT Verified Customer Verified Customer

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It took 100 days for my car to get out , and I had no rental for 90 days rental for 90 days More

by chakradhar2447 Verified Customer Verified Customer

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Everytime we get service at Frisco dodge they go beyond our expectations great service period. Thank you chrysler jeep dodge ram our expectations great service period. Thank you chrysler jeep dodge ram More

by Syk rides Verified Customer Verified Customer

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First of all the service is bad. it took 3 days to fix a light, and in the process they decided to joy ride my car for 2 1/2 hours. going speeds they shouldn’t have, causing my insur it took 3 days to fix a light, and in the process they decided to joy ride my car for 2 1/2 hours. going speeds they shouldn’t have, causing my insurance to increase I talked to Neil service manager about joyride in my car but nothing was done. so I went to make a police report about issues I’m mad and will get a lawyer More

by neerg37 Verified Customer Verified Customer

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Really friendly guys at this place. Didn’t feel pressured at all and the entire process was smooth and easy. Gene did a great job and we enjoyed working with him. Didn’t feel pressured at all and the entire process was smooth and easy. Gene did a great job and we enjoyed working with him. More

by jordanmcfarlind24 Verified Customer Verified Customer

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Relatively quick service answered all my questions everything went well. customer service was good. 15. everything went well. customer service was good. 15. More

by dsp19042 Verified Customer Verified Customer

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Finally some good service for my 2016 Jeep Renegade! After multiple bad experiences elsewhere, I called Frisco Jeep when my Service Engine light came on after the freeze last week. Michael in the Serv After multiple bad experiences elsewhere, I called Frisco Jeep when my Service Engine light came on after the freeze last week. Michael in the Service Dpt. had it serviced within a few days, was very courteous, professional, and diligent to obtain the best cost savings as he could find. Kudos and thank you. More

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Shop somewhere else!! For anyone in the DFW area or if you know someone up here, DO NOT look to buy a vehicle from Frisco Chrysler Dodge Jeep Ram! I have never been so tur For anyone in the DFW area or if you know someone up here, DO NOT look to buy a vehicle from Frisco Chrysler Dodge Jeep Ram! I have never been so turned off by a dealership’s unwillingness to work with me! It took all afternoon to get the General Sales Manager to call me back after leaving messages with 5 different people. It took sending a message through the dealership website that wasn’t too nice to get his attention and make him get in touch with me. Keep in mind I am already a customer, not a new customer, and he talks to me with disregard and condescension. I am relatively new to sales as an occupation, but even I know you DO NOT treat a current client that way if you want to keep them!! You cannot tell me that a purchase cannot be undone (especially after only 1.5 business days), you are just unwilling to do anything about it. I will never, NEVER work with this dealership again, and if you don’t want to be treated as just another line item in the sales ledger instead of a person, you shouldn’t either!!! More

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Find A Different Dealership This is based on me and my boyfriends own personal experience. We got financed for a 2017 Dodge Durango on 7/28. When we went in to see the vehicle it This is based on me and my boyfriends own personal experience. We got financed for a 2017 Dodge Durango on 7/28. When we went in to see the vehicle it was in the process of being "detailed" even though it was listed on a third party site two days prior so we thought that was odd to begin with. Then when the dealer said it was ready to see and take for a drive it had so much leather conditioner or oil it went through my shirt as I sat down. The vehicle drove fine and everything it was just the thought it was an all wheel, fully loaded blacktop/technology group packaged SUV that had me very excited not realizing the scope of the damage from the previous owners. It had two and they were rough on it. Anyway fast forward to today 7/31 and we have been trying to start the process of a return being that all the damage and it's condition did not reflect it's  price. On top of that they said that we would have to buy the backup remote starter as the previous owner "couldn't find it." That was what really bothered me they didn't offer to replace it, on-the-dealership. So since this morning there's been a cat and mouse game and them claiming the "deal is done, plates are being sent out" which is a blatant lie as we called the bank through which the financing is being done and the bank even said they haven't gotten the paperwork and it could take a week or more and anyone that knows when buying a vehicle, license plates don't go out that fast. It's clear they do not want to take this vehicle back and give us our down payment to find something that will satisfy us. Not worried about customer satisfaction or their reputation. 8/1 Update: Well after my boyfriend and I found a very considerate and true customer loyal dealership to take this vehicle off our hands they found this vehicle was most likely purchased from a rental auction as Frisco left the Enterprise sticker on it so who knows how many people have actually drove this thing and Frisco gets away with it by saying it only had two owners this was never mentioned to us and didn't reflect on the carfax... After this experience we recommend looking elsewhere and telling friends and family to steer clear of this place. They are not honest and do not care about their customers. More

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