Megan Allen | Page 15

My vehicle has been in and out of service since June. The most recent time before my vehicle went back in for service, it was not drivable. Megan told me I would have to wait until the next week for an a The most recent time before my vehicle went back in for service, it was not drivable. Megan told me I would have to wait until the next week for an appointment, and even longer if I want a loaner vehicle. She was completely aware of my situation; she knew my vehicle had been there numerous times for the SAME issue, she knew how much money I had spent on repairs. Yet, she was still unwilling to help me in a timely manner. Luckily, I spoke with Ray, the service manager. He helped me and got me into a loaner the next day. However, my vehicle has been there for a month and I have not received one phone call to update me on the status of my vehicle. I have called numerous times, and I NEVER receive a return phone call. I feel devalued and disrespected as a customer. It seems like they are trying to pull something shady. Once I get my vehicle back, I will never return to this place!!! More

by kmaynard1024 Verified Customer Verified Customer

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SANDS has been great with my Jeep wrangler! Inspection, any extra visits for oil changes, repairs etc, always completed in timely manner!. Everyone is friendly. I have recommended Sands to frie Inspection, any extra visits for oil changes, repairs etc, always completed in timely manner!. Everyone is friendly. I have recommended Sands to friends and co-workers. More

by ltennett4 Verified Customer Verified Customer

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My overall experience was as pleasant as it could be. A welcoming environment for sure. A welcoming environment for sure. More

by spirko Verified Customer Verified Customer

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Service was nice and very fast. Car came out clean from the mechanic. Nice woman at the check out desk. Car came out clean from the mechanic. Nice woman at the check out desk. More

by joelovesbarb Verified Customer Verified Customer

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Great customer service and friendly staff my service advisor spoke clearly and explained everything to me in depth and valued my time! advisor spoke clearly and explained everything to me in depth and valued my time! More

by tnt420 Verified Customer Verified Customer

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Always fast and reliable service highly recommend this dealership for service and sales ive had five jeeps through Sands dealership for service and sales ive had five jeeps through Sands More

by b55 Verified Customer Verified Customer

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Service was great! Very responsive and good with communication. I enjoy the express lane service and convenience, but it does get busy. "Expected wait times" would b Very responsive and good with communication. I enjoy the express lane service and convenience, but it does get busy. "Expected wait times" would be helpful when checking in. More

by ricea727 Verified Customer Verified Customer

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Dealership is friendly and have the hours to work with my schedule. Maintenance is trustworthy. schedule. Maintenance is trustworthy. More

by robertallem Verified Customer Verified Customer

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I appreciate the prompt service and the communication. Could figure out the phone charger and shuttle wasn’t available. Could figure out the phone charger and shuttle wasn’t available. More

by gallerygarygiordano Verified Customer Verified Customer

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I went in for an oil change and ended up $1110 in the hole with more issues than when I arrived. Brakes still squealing after rotors, bearings, and back brakes. Called for help and got no call back! hole with more issues than when I arrived. Brakes still squealing after rotors, bearings, and back brakes. Called for help and got no call back! More

by carboforce Verified Customer Verified Customer

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