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Max Rolph
Max Rolph at Barrie Ford
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Max Rolph

Sales Associate

Barrie Ford

55 Mapleview Drive West
Barrie, ON L4N 9H7

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5.0
42 Reviews

Max originally from the Horseshoe Valley area has been in the auto industry for over 20 years and we are pleased to have him as part of our team here at Barrie Ford for the past 5 years. Max is determined to find any solution that meets his customers wants and needs and prides himself on exceptional customer service. In any customer interaction Max is set on focusing on the positives and providing his customers with the service and experience they expect. After retiring from a career as an Aircraft Engineer Max has found his place here even so much as winning the Ford Summit Award 5 years in a row for Sales Excellence. When not serving customers here at Barrie Ford Max enjoys Motorsports and anything outdoors. He believes that when the value of what customers are buying exceeds the costs they are completely satisfied in their purchase and he aims to provide that. Connect with Max today for a vehicle buying experience that will go unmatched!

Dealership Experience

12 yrs, 11 mos

Industry Experience

28 yrs, 10 mos

Specialties & Trainings

Summit award winner Ford Canada

OMVIC certified in sales ethics and cust service

View more specialties & trainings
5.0

42 Reviews

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42 Reviews of Max Rolph

January 18, 2024

Dealership Rating
Employee Rating

Overall sales is amazing. Had several large bumps with service department. I don’t recommend service at dealer at this time. More

by Bruce Parsons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 07, 2024

Barrie Ford responded

Bruce, We appreciate your feedback and are glad to hear about your positive experience with our sales team. However, we're truly sorry to hear about the challenges you encountered with our service department. We take customer satisfaction seriously and will address these issues promptly to ensure a smoother and more satisfactory experience for all our customers in the future. Thank you for bringing this to our attention. Please reach out to me directly to further discuss at 705.737.2310x1850 or dlazzaro@barrieford.com Dominic Lazzaro, Managing Partner.

October 26, 2023

Dealership Rating
Employee Rating

Fantastic Service advisors. Great sales team and clean friendly environment. Miss the days of valet driver service though. More

by Bruce Parsons
Recommend Dealer
Yes

Other Employees Tagged: Kim Wakefield

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Nov 03, 2023

Barrie Ford responded

Thank you for taking the time to leave a review! We're delighted to hear that you had a fantastic experience with our service advisors and sales team. Your kind words are greatly appreciated. We understand your sentiment about missing the valet driver service, and we now have Uber available for pick up and drop off. Please mention you would like pick up and drop off when booking your next appointment and our team will be able to arrange for you. Dominic Lazzaro, Managing Partner

October 25, 2023

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Employee Rating

Fast and friendly service, the new vehicle I picked up was clean and gas gas in it. Thanks More

by Verstegendave
Recommend Dealer
Yes
Helpful
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Nov 05, 2023

Barrie Ford responded

We're thrilled to hear about your positive experience at our dealership! Fast and friendly service is something we strive for, and we're delighted that you found your new vehicle clean and with a full tank of gas. Thank you for choosing our dealership for your purchase. Dominic Lazzaro, Managing Partner

October 08, 2023

Dealership Rating
Employee Rating

Customer satisfaction very pleased with the service and timely response a tension to detail very pleased with the service. Thanks Barrie ford. And a special thanks for Jennifer for her big help with my tru More

by bigpopapump
Recommend Dealer
Yes

Other Employees Tagged: Dominic Lazzaro , Jennifer in service

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Nov 05, 2023

Barrie Ford responded

Thank you so much for taking the time to leave such a positive review for Barrie Ford! We're thrilled to hear that you had such a satisfying experience with our dealership and that you were pleased with our service. We take great pride in our commitment to providing excellent customer service and paying attention to the smallest details. It's always a pleasure to hear when our customers are happy with our team, and we're glad that Jennifer was able to assist you with your truck. We'll be sure to pass on your special thanks to her as well. We appreciate your business and look forward to serving you in the future. Dominic Lazzaro, Managing Partner

August 24, 2023

Dealership Rating
Employee Rating

Barrie Ford has been excellent to deal with - both sales and service depts...keep up the awesome work! More

by j_sheppard2003
Recommend Dealer
Yes

Other Employees Tagged: Sonya Jamieson , Kim Wakefield, Steve - electrical tech, Pelham in Parts.

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Sep 04, 2023

Barrie Ford responded

We are pleased to hear that you have had an excellent experience with both service and sales departments. We look forward to assisting you with your automotive needs in the future. Dominic Lazzaro, Managing Partner

July 02, 2023

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Employee Rating

Max in sales and Alison in finance made the purchase of my new F150 so easy. 3rd vehicle we have purchased from Barrie Ford and will be back again. More

by Ffoster0508
Recommend Dealer
Yes

Other Employees Tagged: Alison Evans

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Jul 07, 2023

Barrie Ford responded

Thank you for your loyalty, we appreciate your continued business. We are pleased to hear that Max and Alison made your purchase easy. Dominic Lazzaro, Managing Partner.

March 30, 2023

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Service Team always helpful and accommodating. Work has always been completed on time and when promised. More

by pwec
Recommend Dealer
Yes

Other Employees Tagged: Cory Chapman

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September 13, 2022

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This dealership is amongst the finest I've ever dealt with from any jurisdiction and has outstanding service and customer support. I'd recommend to anyone. More

by j_sheppard2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lisa Whiteman, Kim Wakefield, Technician Steve and Pelham in Parts.

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July 15, 2022

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Employee Rating

I always have a great experience at Barrie Ford. All the service advisers are very knowledgeable and very friendly. More

by Bill Powell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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May 18, 2022

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Employee Rating

Have purchased 2 cars so far and both times went very smoothly and worked hard to get best deal that met my needs. More

by pwec
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shelly MacConnell

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