Matthew Melone | Page 4

Great experience My buying experience at Certified Benz and Beemer was the best i've had at any pre-owned car dealership ive dealt with in 25 years of buying cars! My buying experience at Certified Benz and Beemer was the best i've had at any pre-owned car dealership ive dealt with in 25 years of buying cars! It is probably the nicest pre-owned dealership with the widest selection of awesome cars that ive ever been to. I first called in on 2/3 to ask about a 2016 Charger SRT 392. I talked to Carl Pickett and came in for a test drive. Carl was a really nice guy and good to talk to. He answered all my questions and got me an appraisal on my trade in quickly and without any of the games other dealers play. I wasnt ready to buy right then as i wanted to look at another vehicle and was going out of town the next day. No pressure at all to buy immediately like ive dealt with at every other car dealership ive been to. Had several phone calls with Carl while i was out of town and did a little negotiating on my trade. Came back in on 2/15 to look at the Charger again and have them take one more look at my trade. Unfortunately Carl had to leave before i got there to deal with a family emergency so he had Matthew Melone take over. Matthew was really great to deal with! I really enjoyed talking to him as he is a car guy like me! He was very friendly and again very low pressure which is unlike other car dealerships. He showed me the car again and had it put on a lift in their service bay so i could check everything out on the underside. Matthew had Travis Walters take another look at my trade in and discuss some financing options with me . I've had several bad experiences with dealer finance departments in the past but that was not the case here! Travis was also great to deal with. I asked him to only look at the pre-approval i had and 1 more bank of his choosing and that is exactly what he did. Got my deal done quickly and without 10 inquiries on my credit report like the last dealership i bought from! I then met with Ronald Horne who was also really cool to deal with! He went through my paperwork with me quickly and everything was exactly like we agreed on. No tricks here! I also didn't feel pressured to buy any of the extra coverage, warranty, or service contract. The products they offer are very good compared to others ive seen and Ronald explained them all to me but didn't overly pressure me to buy like at most dealers ive been to. Buying experience went really smoothly! There was one issue with the car's door panel that we noticed right before i was ready to buy it. Matthew assured me that they would get it taken care of. He even had Trevor the general sales manager come out and look at it and he said that he had seen that issue before and thought it would be covered under factory warranty. I thought i would have to take it in and have it looked at but Matthew took my car to the Dodge dealership first thing the next morning and got the replacement panel authorized under warranty and ordered as it is out of stock. When i came to pickup my car he told me as soon as that panel comes in to drop the car off to him and he would get it in for repair then pick it up and have it detailed before returning to me. Even offered to give me a BMW as a loaner while my car is being serviced. Awesome service after the sale!! Overall everyone i dealt with or even just said hello to at this dealership was very friendly and never once did I feel uncomfortable or pressured like at other places. I highly recommend Certified Benz & and Beemer and I will defintiely be calling Matthew Melone when im looking for my next car. More

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Great service Matthew Melons was very helpful and very responsive to any questions I had. I was not rushed into a decision and was treated well throughout the whole Matthew Melons was very helpful and very responsive to any questions I had. I was not rushed into a decision and was treated well throughout the whole process. More

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“A Car is Born” My 2004 Corvette purchase was even more than I ever dreamed or expected due to Matthew Melone. He made it effortless and easy! Sincere thanks My 2004 Corvette purchase was even more than I ever dreamed or expected due to Matthew Melone. He made it effortless and easy! Sincere thanks More

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Purchase of my 2017 Subaru Outback Touring I saw the car I purchased on CarGurus at Certified Benz and Beemer. At the time I saw it, it was listed a bit more than what I wanted to spend, even t I saw the car I purchased on CarGurus at Certified Benz and Beemer. At the time I saw it, it was listed a bit more than what I wanted to spend, even tho it was listed as a Great Deal as it was a fe thousand under market value. I kept looking, but I did not find much that was comparable. Two weeks after I saw it, I was notified that it had dropped in rice by $1000. At that point I decided to drive the 2.5 hours to see it. I had already decided I would probably buy it. My car buying experience at CBB was the EASIEST car buying experience I have EVER had. Matthew Melone was my salesman and he was FANTASTIC! I highly recommend this dealer. More

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Five Stars Honest, fair, and professional! Both Robert the sales manager and Matthew were a delight to work with. Highly Recommended. Five Stars! Don’t shop anyw Honest, fair, and professional! Both Robert the sales manager and Matthew were a delight to work with. Highly Recommended. Five Stars! Don’t shop anywhere else. More

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Used car out of town purchase If you are considering buying your next vehicle from CBB I can honestly say they go out of their way to make sure you are confident in your purchase. If you are considering buying your next vehicle from CBB I can honestly say they go out of their way to make sure you are confident in your purchase. Matthew and Robert continually were in communication with me throughout the whole car buying process. I confidently recommend doing business with this dealership. More

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Potential Purchase Was responsive, within hours, of my inquiry on a car I was looking at. Answered all my questions, was honest, and had the car ready outside and ready Was responsive, within hours, of my inquiry on a car I was looking at. Answered all my questions, was honest, and had the car ready outside and ready to view when I arrived. More

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First Impression Is Not Always The Last This being my first online purchase I was very leery, especially considering it being an out of state purchase. The first guy I spoke with (who shall This being my first online purchase I was very leery, especially considering it being an out of state purchase. The first guy I spoke with (who shall remain nameless) seemed more about getting as much cash out of me as he possibly could and wasn’t at all willing to negotiate or try an make me happy as an out of state customer. However, Matthew Malone and Carl Pickett stepped in and smoothed the whole situation over. They worked with me, stayed in close contact, despite the time difference between Cleveland and Arizona. Most of our conversation were done via text message because of the time difference but it didn’t matter it was just as effective. They even made sure shipping was affordable. Despite my initial experience with the first representative, that bad Apple didn’t spoil the bunch and everything ended superb! I recommend anyone to Buy CBB and would even make another purchase. Thank you all again for your patience and help! More

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Purchase Great service from Matthew - he even came in on his day off to help me with the purchase. Robert did a good job explaining the service protection pla Great service from Matthew - he even came in on his day off to help me with the purchase. Robert did a good job explaining the service protection plan. More

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Buying a new car Dealership was extremely accommodating and straightforward. We communicated mostly by text which was my preference and they emailed their best offer w Dealership was extremely accommodating and straightforward. We communicated mostly by text which was my preference and they emailed their best offer which was very fair. When I arrived, I felt they really valued my time and we were in and out in about 20 minutes. Very easy and enjoyable experience. I would recommend this dealership to anyone! More

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