Matthew Hoyle | Page 6

Great service department! Great service department as always! Very efficient & courteous staff! Car was ready when I needed it & service was completed . Good job, friendly e Great service department as always! Very efficient & courteous staff! Car was ready when I needed it & service was completed . Good job, friendly employes and customer satisfaction always comes first! More

Helpful 0

Report | Print

Awesome advisor - Matt Hoyle As usual, Matt Hoyle exceeded my expectations. My whole experience was awesome. Kudos to the mechanics too. The cashier is also awesome. The premis As usual, Matt Hoyle exceeded my expectations. My whole experience was awesome. Kudos to the mechanics too. The cashier is also awesome. The premises are clean and comfortable More

Helpful 0

Report | Print

Awesome advisor - Matt Hoyle Extraordinarily good. My cars are well taken care of. A nice place to do business. Please allow people to write as much or as little as they want. Extraordinarily good. My cars are well taken care of. A nice place to do business. Please allow people to write as much or as little as they want. More

Helpful 0

Report | Print

Jay was excellent DIDN'T take long was awesome give Jay exce Always kept me in them loop about what was going on with them purchase Jay made sure we where comfortable while waiting excellent if I had to rate Jay Always kept me in them loop about what was going on with them purchase Jay made sure we where comfortable while waiting excellent if I had to rate Jay million very happy More

Helpful 0

Report | Print

Great service done by skilled technicians Dropped my truck off for inspection and quickly was told I needed front brake work done. Brake parts put on by another garage had failed and needed t Dropped my truck off for inspection and quickly was told I needed front brake work done. Brake parts put on by another garage had failed and needed to be replaced. The service rep documented the shoddy work ( which included bent and damaged hardware) and saved the failed parts. Luckily I was able to return the failed parts for a partial refund. Thanks Springfield Toyota for getting it right, my brakes haven't worked this well in years! More

Helpful 1

Report | Print

Excellent Dwain and Conicelli went above and beyond for me. I have no complaints and couldnt have asked for better customer service. Not only did they work rigo Dwain and Conicelli went above and beyond for me. I have no complaints and couldnt have asked for better customer service. Not only did they work rigorously with me but to also get me the best deal I could get. More

Helpful 0

Report | Print

TERRIBLE I receive free oil changes/maintenence for the duration of my Toyota lease from this business and after today I would rather make a service appointmen I receive free oil changes/maintenence for the duration of my Toyota lease from this business and after today I would rather make a service appointment somewhere else and PAY money out of my own pocket than step foot in this place again. They NEVER answered their phone or returned the messages I left to set up an appointment. I finally spoke with a service member by getting a hold of a woman from the PARTS department and demanding that she physically walk down to the service department and tell them to return my upwards of 10 calls. Then two days before my appointment they refused to honor my request to have my car vacuumed after my appointment. REALLY?! You won't perform a courtesy cleaning for a customer, let alone, an extremely frustrated customer?? The day of my appointment I receive a missed call from Concelli after I had dropped my car off. They left NO voicemail, so I had to go through another painstaking process of trying to get a hold of someone from the service department. Of course, the phone rang and rang and rang and rang... I had a person from the body shop walk down and retrieve someone who could speak with me. I was told by "Matt" that they had had a few extra minutes to vacuum my car; however, I had a few kids toys in my back seat so they actually could NOT vacuum it. Now, what is the point of telling me this?? When I go to pick up my car I vent my frustrations and "Brian" apologizes. He offers to vacuum the car in 10-15 minutes because I had to leave to go to work. I agree thinking the nightmare is over and I've finally reached a competent employee from the service department. I wait with my children in the waiting room and after 25 minutes I ask "Brian" if my car is done. He checks and says that they are doing a very thorough job and that the driver's side of the car is vacuumed and the other half will be finished in 10 minutes. I tell "Brian" I can't wait any longer and that I want my car and I don't care if it's halfway finished. He leaves to go retrieve it and is gone another 15 minutes! At this point I've been waiting a total of 40 minutes for a promised 10-15 minute vaccuum. Here's the best part- "Brian" pulls up with my car and the whole car is barely vacuumed with crumbs and leaves still all over. One half is NOT thoroughly vacuumed as he had claimed. He mumbles "Sorry I was helping him vaccuum." So the real story is that "Brian" is a liar and that my car sat for 25 minutes WITHOUT being touched and then once he realized this he lied and said it was taking so long because it was being "thoroughly" cleaned. Obviously, it took 15 minutes to bring my car out because he ran back there and hastily attempted to vacuum it and cover his butt. This place is an absolute joke. If they can lie about little things like this, I wonder what else they can be dishonest about! BEWARE and get you car serviced somewhere else far, far away! More

Helpful 1

Report | Print