Matthew Gordon

Nothing out of the ordinary. Service equal to other service establishments. Requiring minimum number of words for survey response is obsurd. Service equal to other service establishments. Requiring minimum number of words for survey response is obsurd. More

by klinglerrwk Verified Customer Verified Customer

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Service was great. The advisor Victor was informative and kept me updated as to the progress. I also want to thank the mechanic who worked on the car. Thank you! The advisor Victor was informative and kept me updated as to the progress. I also want to thank the mechanic who worked on the car. Thank you! More

by BLUEFISHMTD Verified Customer Verified Customer

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Great communication, all the work was completed and on time. I wouldn’t hesitate coming back time. I wouldn’t hesitate coming back More

by CASEYGAHAN Verified Customer Verified Customer

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Disorganized overall, service reps were horrible to work with. Manager Austin stepped in to assist and at least he was professional to work with. Vehicle was in for recall and had to negotiate to avoid be with. Manager Austin stepped in to assist and at least he was professional to work with. Vehicle was in for recall and had to negotiate to avoid being charged because of the service department confusion. After all of the difficulties, at the end of the work being done there was extra hardware left in vehicle found throughout the car. Further found a bag of extra hardware in the glovebox. Can't explain why the technician was going through the glovebox at all. Disappointing experience, wouldn't trust there service reps or mechanics with my vehicle again. More

by D_SEITLER Verified Customer Verified Customer

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Excellent and very timely service as scheduled. Great communication in drop-off with Joe. It's always good to meet another veteran. Pick up with Matthew was smooth and all service details covered. Great communication in drop-off with Joe. It's always good to meet another veteran. Pick up with Matthew was smooth and all service details covered. More

by Solo2GS Verified Customer Verified Customer

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Great service, great friendly staff. Would recommend to everyone having their service done here any time Would recommend to everyone having their service done here any time More

by tapiajrjavier Verified Customer Verified Customer

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I have never had a better purchase experience. Thank you Tom Morton for your excellent pre and post handling of the sale including GREAT communication. Thank you Tom Morton for your excellent pre and post handling of the sale including GREAT communication. More

by TOBEFLYFISHING Verified Customer Verified Customer

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Did not get follow up via text when oil change was done. Poor communication. Had to call to find out work was done after sending 2 texts. Poor communication. Had to call to find out work was done after sending 2 texts. More

by jherpers Verified Customer Verified Customer

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Joe is always wondefup to work with. I have been taking my car to him at Emich for years. Everyone there is great to work with. I have been taking my car to him at Emich for years. Everyone there is great to work with. More

by TSANCHEZ2474 Verified Customer Verified Customer

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Poor communication. Arrogant, no understanding of customer service. Unavailable and misleading. Very disinterested and unhelpful. Arrogant, no understanding of customer service. Unavailable and misleading. Very disinterested and unhelpful. More

by JEFF@JAYDEEINC.COM Verified Customer Verified Customer

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