Matt Sowles

Had the worst experience here in decades. First had trouble scheduling a 40K service for my leased Macan. Website and phone numbers with old and incorrect data. Could not even schedule throug First had trouble scheduling a 40K service for my leased Macan. Website and phone numbers with old and incorrect data. Could not even schedule through Porsche app. Finally got appointment and received multiple email reminders. Dropped it off on scheduled day and time and a shuttle ride to work. At 4pm that day, I had not received an update or arrangement for pickup back to dealership. I had to call several times, no answer. Finally spoke to Tyler who said Payson was checking status. They said the car should be done by days end and they would let me know if there were any concerns, completion status and payment authorization. We agreed I would pick up after hours. Arrived to pick up and vehicle was not in the location they said it would be. I never heard back about the car and to get authorization to pay. No paperwork was left in the car. I expected a call the next day to go over the findings and pay the bill. 4 days later, I attempted to email Payson, the Porsche service manager. I could not find his email information on their website. I emailed Matt who is the general manager. He responded in a matter of hours while on vacation outside the US and said he would address it. Since It was a weekend, I expected contact Monday morning. At 2pm Monday, I received a voicemail from Payson. No apology, just said he would email me my paperwork that afternoon and left his phone number. It’s now Tuesday and I do not have an email. At least my credit card has not been charged. Beyond frustrating. Attention to detail. Customer service. Saying you are sorry and that’s not how you want to treat customers. I did not get that from Payson. However, Matt and Parker Sowles were extremely responsive, apologetic and worked hard to rectify the situation. I am confident now they are working hard to improve the customer experience so i am hopeful for my next visit. Thank you! More

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Best car buying experience by far. Everyone I encountered was very friendly and professional. I was offered more for my trade in vehicle than expected and I got a below market price on my new vehicle. John i was very friendly and professional. I was offered more for my trade in vehicle than expected and I got a below market price on my new vehicle. John in Sales is great and Jordan in Finance was excellent to work with. I can't recommend Morong Falmouth enough. More

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Great experience from the startSalesmen Vicci was Great experience from the start Salesmen Vicci was courteous and knowledgeable Finance Mgr Jordan was very efficient Matt from ownership group st Great experience from the start Salesmen Vicci was courteous and knowledgeable Finance Mgr Jordan was very efficient Matt from ownership group stopped by both days we were there More

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My lease was up on my 2018 Cx-9. Fortunately we found Marong-Falmouth. We walked in and were immediately helped by Vicci - very friendly, down to earth, just really focused on finding us the right car. B Marong-Falmouth. We walked in and were immediately helped by Vicci - very friendly, down to earth, just really focused on finding us the right car. Believe we negotiated a very fair price, decided to lease another CX-9 (my third!) and filled out all the appropriate paperwork. While waiting for the financing department to free up, the owner Matt personally came out to apologize for the wait. We decided to make an appointment and come back another day. That day, again, the owner Matt came out to say hi and again apologize. He even gave us his last Mazda facemask as a thank you😊 Jordan in Finance was also a pleasure to work with. Gave a great explanation of all the papers we had to sign and made the process very easy! Vicci was a delight to work with and I am sure we will be going back to this dealership again! More

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My wife and I found the Morong team to be friendly, professional, efficient and fair. The team was very helpful in helping us to find the right vehicles for us without being salesy, working through the professional, efficient and fair. The team was very helpful in helping us to find the right vehicles for us without being salesy, working through the financials and helping us get the best price for our budget. It was clear to us that Morong is a family run business that takes care of their team and clients. More

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Great Team! We found our car online. Called Morong and we were in and out in a flash. Our car was clean and ready to go when we arrived. Fast, efficient, and f We found our car online. Called Morong and we were in and out in a flash. Our car was clean and ready to go when we arrived. Fast, efficient, and friendly More

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Excellent Audi Buying Experience Thank you John Phillips for your timely and thorough communication throughout my experience with Audi/Morong. I highly recommend John and his team at Thank you John Phillips for your timely and thorough communication throughout my experience with Audi/Morong. I highly recommend John and his team at Morong! More

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Dan was really helpful. Communicated very well with me, and updated me through the process. The buying process was probably the easiest, and fastest that I've ever bought a car! and updated me through the process. The buying process was probably the easiest, and fastest that I've ever bought a car! More

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AMAZING!!!!!!!!!! could not be more happier with my new VW! Thank you so much for your time, patience and all around great attitudes. I will for sure recommend Morong- Falmouth to friends and Family. Again VW! Thank you so much for your time, patience and all around great attitudes. I will for sure recommend Morong- Falmouth to friends and Family. Again...… Thank you so much More

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Love Our New VW Tiguan! Norma was a pleasure to work, knowledgable and easy going. We test drove FIVE different cars - during a pandemic - and Norma just took it all in stri Norma was a pleasure to work, knowledgable and easy going. We test drove FIVE different cars - during a pandemic - and Norma just took it all in stride. She answered all our questions, found the answers if she didn't have them, and ultimately sold us the perfect car. I also want to give a shout out to Scott whose entertaining email correspondence was what brought me into Morong-Falmouth in the first place. More

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