Matt Krappe | Page 2

The team at Herb Chambers BMW always takes very good care of my car. They communicate well and complete the work on time. I highly reccommend them. of my car. They communicate well and complete the work on time. I highly reccommend them. More

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Great customer focus from the sales through service teams. Special Shoutout to James Gibbons for exceptional service. teams. Special Shoutout to James Gibbons for exceptional service. More

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This is a great dealership…. service department is excellent…. Very organized and professional! I also work with Hadi Eslami for buying and leasing my BMW’s. Highly recommend thi service department is excellent…. Very organized and professional! I also work with Hadi Eslami for buying and leasing my BMW’s. Highly recommend this dealership! More

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Everyone in the service department and technicians are always very helpful and customer service is always exceptional, especially Matt and Higor! always very helpful and customer service is always exceptional, especially Matt and Higor! More

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This is my second service visit since I purchased my 2018 BMW 320 15 months ago. The purchase process was very straight forward, no bull or grief. However, the Service department stands out a EXCELLENT. I li BMW 320 15 months ago. The purchase process was very straight forward, no bull or grief. However, the Service department stands out a EXCELLENT. I live in Plymouth Mass., and drive by two other BMW dealers to go to Herb Chambers Boston BMW. The service dept. ANSWERS the phone, with smart, professional people. More

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Matt the service manager is always so responsive and helpful . The entire team is awesome . helpful . The entire team is awesome . More

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Brought in my x3 for service. Had oil change done plus tires. Advisor helped apply service discount which I appreciated. Nice turn around. Challenge can be to get through on phone Had oil change done plus tires. Advisor helped apply service discount which I appreciated. Nice turn around. Challenge can be to get through on phones. More

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The service department at Herb Chambers BMW in Boston, MA is great. I work with James and Matt and find them very professional and easy to work with. is great. I work with James and Matt and find them very professional and easy to work with. More

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As usual, Service advisor, James, went out of his way to be helpful. Service manager, Matt, does an astounding job in running the Department. I bring my three BMWs here and since 2007, when I bought a hard be helpful. Service manager, Matt, does an astounding job in running the Department. I bring my three BMWs here and since 2007, when I bought a hardtop convertible that still runs great, I’ve always been happy with the quality of the service. More

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My seven year old 650i needed some repairs and a lot of routine maintenance. My service advisor, James, was extremely helpful and a pleasure to interact with. James is extremely knowledgeable and he wen routine maintenance. My service advisor, James, was extremely helpful and a pleasure to interact with. James is extremely knowledgeable and he went out of his way to make things easier for me. The Service Manager, Matt, remembered me by name, probably because my husband and I bring our three BMWs here for service, starting with our 2007 hard top convertible that still runs great. I trust these guys and I wouldn’t go anyplace else. More

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