![Matt Krappe at Herb Chambers BMW of Boston](http://cdn-user.dealerrater.com/images/dealer/2/employees/ba11b5c96962.jpg)
Matt Krappe | Page 10
Service Director
Herb Chambers BMW of Boston
1168 Commonwealth Ave
Boston, MA 02134
99 Reviews
Write a Review99 Reviews of Matt Krappe
July 30, 2019
Professional, Knowledgable and Personable! I give Matt my highest recommendation! I met Matt following a very unpleasant experience with another employee at BMW Herb Chambers. Needless to s I give Matt my highest recommendation! I met Matt following a very unpleasant experience with another employee at BMW Herb Chambers. Needless to say, I was skeptical when Matt reached out but to my pleasant surprise, he was extremely professional and went out of his way to resolve my automotive issues. Matt is extremely knowledgeable and explains matters through. Furthermore he extremely personable and has excellent bedside manner. Matt has turned my initial negative experience at Herb Chamber's to an extremely pleasant one. I am thankful for Matt's service and thoroughly recommend him. More
May 03, 2019
Kevin Bugbee and Jano Leitaf I have leased cars for both my business and wife from Herb Chambers for 20 years and for all those years, have had the pleasure of working with Kevin I have leased cars for both my business and wife from Herb Chambers for 20 years and for all those years, have had the pleasure of working with Kevin Bugbee, who always goes above and beyond. The past 6 year I have also had the privilege of working with Jano Leitaf, who is the perfect balance to Kevin's, making a great team and car leasing an easy experience. Service the best, led by Matt Krappe, who runs the department and has gone above and beyond for me many times. Thanks Herb Chambers!-Andrew M Newton More
Other Employees Tagged: Kevin Bugbee , Jano Letaif
February 18, 2019
Experiencing unthinkable I have been a customer since 1996 and everyone knows I can be very demanding when it comes to quality service and Hadi, Matt and Melissa always make s I have been a customer since 1996 and everyone knows I can be very demanding when it comes to quality service and Hadi, Matt and Melissa always make sure I receive the service I demand from BMW center. More
Other Employees Tagged: Melissa Steffy, Hadi Eslami , Chris Anslono
January 27, 2019
Excellent sales &customer service -Countryman Sam was a great sales executive for us to work with. He waited two months while we finalized our car. He made the entire sales process and very pleasa Sam was a great sales executive for us to work with. He waited two months while we finalized our car. He made the entire sales process and very pleasant one. When we went to process the paperwork and pick up the car everything was smooth. Today, we visited for our first service - again wan excellent experience dealing with Matt, Service Director. I would recommend this dealership very strongly. Best to Sam and Herb Chambers! More
Other Employees Tagged: Sam Tuton
January 21, 2019
Purchasing my newcBMW at Chambers in Boston from Hadi Eslami I have always been impressed by the professional staff at Herb Chambers dealers. I just ordered a new 330i wagon in December for my wife ( with her p I have always been impressed by the professional staff at Herb Chambers dealers. I just ordered a new 330i wagon in December for my wife ( with her permission and input of course). I was fortunate to talk to Hadi in the showroom and I was so impressed with his NO pressure attitude. He was extremely knowledgeable about the options and process. My wife who is extremely fussy about who she feels with felt so relaxed and welcomed by Hadi. Hadi gave us the BEST price that we could get after shopping around. He kept us updated throw the ordering and building process and the car arrived on the date that he established for us. Today we picked up the car and had allowed an hour or so to answer all of our questions and made sure that we were 100% pleased before a service rep taught my wife how to operate all of the systems in the car. She just told me that in 40 years, she had never met a nicer more sincere salesman. We are in Real Estste sales so we know.... This man was really relaxed and didn’t make up stories... He gave us the facts and he even introduced me to the general manager who was as warm and welcoming..... My son is going over this week to order a new 330i sedan from Hadi.. as an attorney, he my be impressed by only knowegable and authentic salespeople.... He is wonderful... I am only doing this because of the superior professional services that we received from Hadi Eslami.... I recommend using him Paul Iantosca More
Other Employees Tagged: Melissa Steffy, Hadi Eslami , Miguel Banos
July 11, 2018
READ THIS BEFORE YOU DO BUSINESS WITH THIS DEALERSHIP!! My car is a 2012 BMW XS with 140,000 miles on it. The drive belt on my car broke on May 30, 2018 after six years and 140,000 miles. I took my car to H My car is a 2012 BMW XS with 140,000 miles on it. The drive belt on my car broke on May 30, 2018 after six years and 140,000 miles. I took my car to Herb Chabers BMW of Boston and had the belt and tensioner replaced. While on a work trip last week in Upstate New York the belt broke again on July 5 and was towed to Keeler BMW located at 1111 T roy-Schenedady Rd Rte 7, Latham, NY 12110. The drive belt was ejected and ingested through the front main seal of the engine after only being drive 34 days and 2,200 miles from the date it was repaired. The engined now needs to be replaced. Keeler inspected the vehide and determined that there was no evidence of a parts failure, and further indicated that Herb Chambers BMW improperly installed it. I've also contacted BMW North America regarding this matter and they have determined Herb Chambers is responsible for the damage and any repairs necessary. I have tried resolving this the directly with Herb Chambers and they are refusing to assist me with getting my car fixed. I'm now pursuing recourse under 93A, the MA Consumer Protection Law and have contact the Massachusetts Attorney General's Office. More
Other Employees Tagged: Melissa Steffy, James Gibbons , Kyle Curtis
June 01, 2018
Wonderful in Every Way! At 60 years old....I have had much experience with a huge variety automobiles. I started with Mini in NJ in 2014. There was a Clubman that I saw in At 60 years old....I have had much experience with a huge variety automobiles. I started with Mini in NJ in 2014. There was a Clubman that I saw in the showroom and that day decided to give it a go. Since then....I have recommended Minis to my kids because I found this car to be amazing! So...in Boston....Brian our salesperson and Mustafa in financing are surely the dynamic duo! We could not have hand picked a better team! The best experience ever in selecting the new minis. Each and every contact with this organization has been extremely kind and helpful. The fellows who greet you at the service entrance are great and Mark, Matt and Chris in the service department are the three amigos who are in every way a treasure to the organization. Herb Chambers you are one lucky man to have such a wonderful staff....you are truly blessed! As a result...so are we!! More
Other Employees Tagged: Chris Anslono, Moustafa Hamouda, Brian in sales and Mark in Service
May 19, 2018
First Class Service I purchased 3 BMW's from Herb Chambers BMW. The service team have been fantastic. Nick Mitrano, Senior Service Advisor, provides fantastic service an I purchased 3 BMW's from Herb Chambers BMW. The service team have been fantastic. Nick Mitrano, Senior Service Advisor, provides fantastic service and never misses anything. He is very smart as well. Matt Krappe, Service Director, provides First Class service. He is a true professional and extremely knowledgable as well. Matt and Nick always get the job done right the first time. I recommend to any BMW owner to get their cars from this dealer and their service! Nick Lagas and Jano are excellent sales team members and are fantastic in their roles. More
Other Employees Tagged: Nick Lagas , Kyle Curtis, Jano Letaif, Nick Mitrano
June 01, 2017
Consistently excellent! I have been working exclusively with Herb Chambers Boston BMW--Kevin Bugbee in Sales and the entire Service Team for over 20 years. They are knowledge I have been working exclusively with Herb Chambers Boston BMW--Kevin Bugbee in Sales and the entire Service Team for over 20 years. They are knowledgeable, experienced, professional and passionate about customer service. I have been driving BMWs for 40 years and working with Herb Chambers BMW since I returned to Boston in the early 1990s. I recommend them to everyone I know. More
Other Employees Tagged: Kevin Bugbee , Chris Anslono, Moustafa Hamouda, Jim Miscioscia, Nick Mitrano
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