Matt Keeney | Page 14

A real pleasure to work with as a dealer. This is my 4th car purchase with Premier Subaru. This is my 4th car purchase with Premier Subaru. More

Helpful 3

Report | Print

From the moment we stepped in on the lot, the amazing people at Premier Subaru were helpful, informative, and attentive to our needs. Ralph was patient with us and made us feel comfortable with our decis people at Premier Subaru were helpful, informative, and attentive to our needs. Ralph was patient with us and made us feel comfortable with our decision to purchase the 2023 Subaru cross trek. We are looking forward to many years of driving the car and being a customer of Premier Subaru. More

Helpful 1

Report | Print

I went to trade in my VW Golf R for a limited Crosstrek, but found out that they could not buy out my lease, and I would have to go to Volkswagen to sell it to them first. I was told my Crosstrek was going but found out that they could not buy out my lease, and I would have to go to Volkswagen to sell it to them first. I was told my Crosstrek was going to be "delivered" that day. So I went to the VW dealership in North Haven, sold my car, and took an Uber back to Premier. I was then told that my car was "delivered" to port but would take 10-14 days to get the dealership!! I was now without a car for two weeks (which is how long it took). They could not provide me with a loaner either. I reached out to the owner, Bob, via email and he mentioned the possibility of getting me a rental discount. However, after four more email attempts and one phone call to get this discount rental, he never got back to me nor did the other four managers cc'd on that email. So for two weeks I was begging for rides to and from work...nice. I was originally going to put down $9000 on a lease but ended up only being able to do $8500. When I texted my sales guy that I wanted to do $8500 down with the same monthly payment, or, I said in the text, if push comes to shove I would remove the paint protection package to keep the monthly payment down. He wrote back "understood". However, I get to the dealership to take delivery of my car and the paint protection was already added! And the monthly payment went up and there was nothing I could do. But $8500 down on a lease with a $314/mo payment sounds like a bad deal, especially after taking to my friend who put down $1000 and was paying almost what I was paying for the same car. I really wanted to give a better review, as I do not like negativity, but I just have to be honest. I feel like I got a bad deal with that much down, and it's too late. More

Helpful 5

Report | Print

This is my second time purchasing a car from Premier Subaru, and Matt made this purchase a breeze from start to finish. Super helpful and straightforward. Thank you! Subaru, and Matt made this purchase a breeze from start to finish. Super helpful and straightforward. Thank you! More

Helpful 3

Report | Print

The staff was very knowledgeable about the cars we were interested in. They had a great selection of vehicles on their lot. The buying process was easy and fast. We drove home our new car the day we first interested in. They had a great selection of vehicles on their lot. The buying process was easy and fast. We drove home our new car the day we first visited the dealership! More

Helpful 4

Report | Print

Great selection of vehicles and very attentive and helpful staff!! wish i could give more than 5 stars for the experience. thank you to Matt and Jack and the rest of the staff for helping! helpful staff!! wish i could give more than 5 stars for the experience. thank you to Matt and Jack and the rest of the staff for helping! More

Helpful 3

Report | Print

Absolutely amazing, pleasant, very quick experience! !! Matt and Phil were amazing and Neil was so extremely helpful, and very patient! !! Matt and Phil were amazing and Neil was so extremely helpful, and very patient! More

Helpful 4

Report | Print

Matt was awesome, and helped keep my children entertained while we were shopping, and doing paperwork. Matt and Rodney did an excellent job. while we were shopping, and doing paperwork. Matt and Rodney did an excellent job. More

Helpful 3

Report | Print

Very helpful, thoughtful and stressless transaction to purchase vehicle. Have bought 3 vehicles and always a great experience. purchase vehicle. Have bought 3 vehicles and always a great experience. More

Helpful 3

Report | Print

Matt was amazing and very helpful! He answered all my questions patiently. I am very happy with my purchase and the whole experience! He answered all my questions patiently. I am very happy with my purchase and the whole experience! More

Helpful 4

Report | Print