Mathew Povroznik
Mathew Povroznik at BMW of Westlake
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Mathew Povroznik | Page 4

BMW Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.7
49 Reviews
4.7

49 Reviews

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49 Reviews of Mathew Povroznik

October 25, 2023

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Employee Rating

The service person wasn’t clear on what was needed and generally not the experience I expect from bmw More

by boshim
Service Price Transparency
Workmanship
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Recommend Dealer
No
Oct 25, 2023

BMW of Westlake responded

Thanks for letting us know about your experience. We'll be sure to address your comment with the team and get to the bottom of it.

October 23, 2023

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Employee Rating

Quick and efficient as always. Job was completed sooner than expected and promised by the agent. More

by Ray Z
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cordell, Cory McConville

Oct 24, 2023

BMW of Westlake responded

Thanks for the positive review!

October 12, 2023

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Employee Rating

I specifically purchased a BMW because of my experience with my pre-owned BMW at this dealership. They have gone above and beyond anything you could expect. I will be buying my children's first cars from h More

by ZACHARIA MCELWAIN
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 12, 2023

BMW of Westlake responded

We appreciate the positive review!

October 04, 2023

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Worked with Matthew on arrival for my repair appointment,we went through what I needed done.He was very professional and personable.He arranged transport to my rental car. Matthew communicated More

by ASMITH2430
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Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick

Oct 04, 2023

BMW of Westlake responded

We appreciate the awesome review!

September 30, 2023

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Brittany was so helpful and professional. The best experience I can’t but thank her More

by Kissamd
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Recommend Dealer
Yes
Oct 02, 2023

BMW of Westlake responded

Thanks for the awesome review about Brittaney!

September 29, 2023

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Pleasant staff, good facility, kept me informed throughout the process. Location is good TJ or me More

by DKACZ712
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Recommend Dealer
Yes
Sep 29, 2023

BMW of Westlake responded

Thanks for the amazing review!

September 07, 2023

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Employee Rating

I appreciated the consistent communication (updates) on the status of my car. When a loaner car wasn’t available, transportation was provided. Thank you! More

by BOHRER.8
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don Cepek

Sep 07, 2023

BMW of Westlake responded

Thanks for the positive review!

September 02, 2023

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Employee Rating

Brittaney and Matt were very professional to work with and the mechanic who worked on my car was awesome! I really liked the 30 second video on the overall of my car. Plus, I loved that you guys & gals re More

by EUNICEGIRLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick , E. Lucas - Certified Technician

Sep 05, 2023

BMW of Westlake responded

Thank you for the awesome review!

August 31, 2023

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Employee Rating

Mathew was very helpful with getting my car fixed and went a extra mile when certain things wasn't done made me a very happy customer More

by QUONBROWN
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Recommend Dealer
Yes
Aug 31, 2023

BMW of Westlake responded

Thanks for the positive review!

August 27, 2023

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Employee Rating

The staff at the Westlake dealership was very courteous and polite. They made my time at the dealership very uneventful. The carwash needs improvement. More

by williepro5
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Cordell

Aug 28, 2023

BMW of Westlake responded

Thanks for the positive review!

...
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