Mason Garsee | Page 20

Super star service! Tracy Poland is awesome to work with on the sales side, and Mr. Mason Garsee makes it easy to get in for service, provides transportation back to my job while I wait and speedy service s on the sales side, and Mr. Mason Garsee makes it easy to get in for service, provides transportation back to my job while I wait and speedy service so that I'm back on the road in no time. So thankful for our hometown Toyota dealership! More

by stacie.ford Verified Customer Verified Customer

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Service was fast. Keep me posted on all of the details. Car was fixed on first time to dealership. Car was fixed on first time to dealership. More

by j.d.velpo Verified Customer Verified Customer

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Service has always been decent. The facility is clean and nice, which helps, but again, nothing that sets it apart from any other dealership. I will say, the wait time is getting longer and longer. I had a nice, which helps, but again, nothing that sets it apart from any other dealership. I will say, the wait time is getting longer and longer. I had an 11:00 am appointment for an oil change and tire rotation. I arrived at 10:35 and checked in. My service advisor came and spoke with me around 11:45 am regarding my vehicle and said it was just about finished. My vehicle was not ready until 12:40 pm. Over two hours for an oil change and tire rotation? I think I’m going to have to find another place to use. Sorry, Silsbee Toyota, I don’t have that kind of time to waste. More

by EBFEBAY Verified Customer Verified Customer

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I ask sale person that can u wash my van he was tell that u have to pay $35 dollar if I go to different delays they don’t charge for wash any way. u have to pay $35 dollar if I go to different delays they don’t charge for wash any way. More

by hirenap_28 Verified Customer Verified Customer

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Waiting room was clean and the service was excellent. Got in and got out. Mason was great and professional. in and got out. Mason was great and professional. More

by HFIVESPEED Verified Customer Verified Customer

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No wait and service wad done in 20 minutes or less. I thank you for the care thank you for the care More

by djohnson6161 Verified Customer Verified Customer

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It’s been good to me in recent years. I will definitely do business with them again. I sent my daughter to buy her first car there. do business with them again. I sent my daughter to buy her first car there. More

by KIM.WILLIAMSON0713 Verified Customer Verified Customer

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Everyone was very helpful. They were friendly and very professional. It was a great experience. professional. It was a great experience. More

by kathyfincannon Verified Customer Verified Customer

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Words are extra. Hello word counter, one uno dos kitty quattro dumplin spice all available after Jan 15 2022. quattro dumplin spice all available after Jan 15 2022. More

by TJOHNSON60 Verified Customer Verified Customer

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I brought my Rav4 in for it first 6 month service after purchasing it at Silsbee. The oil is still dirty and the tires looked untouched. I pulled the dip stick and rubbed it on a white rag and it is dark b purchasing it at Silsbee. The oil is still dirty and the tires looked untouched. I pulled the dip stick and rubbed it on a white rag and it is dark brown. I rubbed some new oil I have and look at the difference. No way this thin oil is new. It should be almost clear. I waiter over 2 hours and don't think anything was done to my vehicle. Silsbee is 30 minutes from where I work so it was a big hassle. I will continue to do maintenance on my own vehicles. I own 3 other cars. You cant trust anyone on your vehicle anymore. Reasons I suspect the tires were not touched...Brake dust accumulates on front wheels a lot more.NO dust on back wheels and no hand prints.I added air to the tires the first cold front this year to make the light go off. I really wanted the first oil change done because I know the filter is tight and there is a lot of contaminants in my brand new engine. More

by cory.letulle31 Verified Customer Verified Customer

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