Marvin Orellana
Marvin Orellana at Sierra Chevrolet of Monrovia
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Marvin Orellana | Page 4

Service Advisor

Sierra Chevrolet of Monrovia

1450 S Shamrock Ave
Monrovia, CA 91016

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4.8
90 Reviews
4.8

90 Reviews

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90 Reviews of Marvin Orellana

July 08, 2024

Dealership Rating
Employee Rating

Tanya Ruiz is the best! She really knows her stuff. I appreciate her explanation of my questions. She is helpful from start to finish More

by pacea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Ruiz, Joe Jimenez

Jul 10, 2024

Sierra Chevrolet of Monrovia responded

Thank you for sharing your positive experience with us at Sierra Chevrolet! We're thrilled to hear that Tanya provided excellent service and answered all your questions. We pride ourselves on knowledgeable and helpful staff like Tanya. We look forward to welcoming you back for your next vehicle needs. See you soon! Sincerely, The Sierra Chevrolet Team

July 04, 2024

Dealership Rating
Employee Rating

Any way you can choose -5 star Review? Worst experience ever at a dealership service department. More

by Art
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 05, 2024

Sierra Chevrolet of Monrovia responded

Thank you for sharing your feedback with us, Art. We understand your experience was less than satisfactory. If you would like to discuss this further, please feel free to reach out to Sierra Chevrolet directly. We appreciate your feedback. Sincerely, The Sierra Chevrolet Team

June 29, 2024

Dealership Rating
Employee Rating

The sales and service team there are immaculate with their service. their communication and interactions with customers they give a very friendly vibe they demonstrate knowledge on all subjects when que More

by chaseray33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Lisk

Jul 01, 2024

Sierra Chevrolet of Monrovia responded

Thank you for choosing Sierra Chevrolet and sharing your positive experience with us! We are thrilled to hear that our sales and service teams provided you with exceptional service. We appreciate your recognition of Marvin from the service department and Andrew from the sales team. We look forward to serving you again in the future, whether it's for service or purchasing a new vehicle. See you next time! Sincerely, The Sierra Chevrolet Team

June 26, 2024

Dealership Rating
Employee Rating

I recently took my Bolt EV to Sierra Chevrolet of Monrovia for service, and I was thoroughly impressed with the experience. All three of the service advisors at the front desk were friendly, but espe More

by Felix8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 27, 2024

Sierra Chevrolet of Monrovia responded

Thank you for sharing your positive experience. We appreciate your detailed feedback about your recent visit to Sierra Chevrolet of Monrovia for service on your Bolt EV. We're thrilled to hear that Marvin and the rest of our team provided you with excellent customer service and that you felt confident in our professionalism. Your kind words about the cleanliness of our service department, clear communication, and attention to detail mean a lot to us. We are delighted that your Bolt EV is running perfectly after the service. We strive to offer top-notch service to all our customers, and we're grateful for your recommendation. Should you have any future service needs, we look forward to assisting you again. Thank you for choosing Sierra Chevrolet of Monrovia. Sincerely, The Sierra Chevrolet Team

June 19, 2024

Dealership Rating
Employee Rating

Marvin was fantastic! Great communication and customer service, he deserves 5 stars on his own! But this is the second time that the mechanics said they "can't hear" the l More

by SIGNMEUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 22, 2024

Sierra Chevrolet of Monrovia responded

We acknowledge your review and are currently looking into the events you’ve detailed.

June 18, 2024

Dealership Rating
Employee Rating

I have always had a positive experience and enjoy bringing in all my cars for service. On Saturday alone I had three vehicles serviced. Marvin did an excellent job at scheduling all of them for me. T More

by feliciaperezm5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 20, 2024

Sierra Chevrolet of Monrovia responded

Thank you for choosing Sierra Chevrolet for servicing all your vehicles, we appreciate your loyalty and trust in us. We are delighted to hear about your positive experience and will pass along your kind words to Marvin. We look forward to assisting you with any future service needs. Drive safely! Sincerely, The Sierra Chevrolet Team

June 18, 2024

Dealership Rating
Employee Rating

Very knowledgeable on what maintenance my truck needs and really honest on what is required, especially when I ask about products or costs. More

by MEMOSA674
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 20, 2024

Sierra Chevrolet of Monrovia responded

Thank you for choosing Sierra Chevrolet for your truck maintenance needs. We appreciate your positive feedback on our honest and knowledgeable service. We're here for you anytime you need assistance with products or costs. We look forward to seeing you again in the future! Sincerely, The Sierra Chevrolet Team

June 03, 2024

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Employee Rating

I always get the best service from Joe, Jake and the gang at Sierra Chevrolet. Thank you!!! More

by ChevGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2024

Sierra Chevrolet of Monrovia responded

Thank you for the positive review! We are delighted to hear that Joe, Jake, and the team provided you with excellent service at Sierra Chevrolet. We appreciate your feedback and your ongoing support. Please feel free to visit us again or recommend us to others. We look forward to serving you in the future! Sincerely, The Sierra Chevrolet Team

June 02, 2024

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Employee Rating

The experience was great. Still unsure what exactly went wrong with my brand new truck but great experience with Sierra nonetheless. More

by jrmassarotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2024

Sierra Chevrolet of Monrovia responded

Thank you for visiting Sierra Chevrolet’s service department. We are glad that we could provide an overall positive experience and appreciate your feedback. If you have any concerns about your vehicle, please don't hesitate to reach out to us. We appreciate your business and look forward to assisting you further. Sincerely, The Sierra Chevrolet Team

May 31, 2024

Dealership Rating
Employee Rating

Bad customer care . Person use my email and I have asked to be removed from this list and still have not been removed. More

by bdmjem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 03, 2024

Sierra Chevrolet of Monrovia responded

Thank you for sharing your feedback. We take your concerns seriously and will share them with our team to get this taken care of promptly. If there is anything else you would like to discuss, please feel free to contact us directly. Sincerely, The Sierra Chevrolet Team

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