Marlin Randle | Page 3

A Genuine, Honest Car Salesman: Steve Lee I called Braman BMW Jupiter, fortunately for me, Steve Lee answered the phone. From that point on, the experience was the BEST I have ever experience I called Braman BMW Jupiter, fortunately for me, Steve Lee answered the phone. From that point on, the experience was the BEST I have ever experienced. Steve was honest, genuine, and treated me with respect and kindness. He did not use high pressure sales tactics. He worked for me to get the deal that I wanted. I recommend him highly. I will definitely be a return customer. Everyone at the dealer is friendly. Marlin Randle handled the financial details!! Also, a very pleasant experience. No surprises!! It was worth the drive from Fort Lauderdale to get such great service. More

Helpful 0

Report | Print

Top notch experience Working with Steven Lee was extremely rewarding. My wife and I appreciate an honest and expedient approach and it was refreshing being given a bottom Working with Steven Lee was extremely rewarding. My wife and I appreciate an honest and expedient approach and it was refreshing being given a bottom line price and being treated with the utmost respect and courtesy throughout the process. There were no high pressure sales tactics and when my wife and I asked to "sleep on it" we were met with smiles and "...absolutely sleep on it. We'll be here for you." Again we were met with smooth sailing when it came to the finance side. The finance manager was able to buy down our rate lower than what USAA could provide and did not pressure regarding the high profit back side add-ons such as dent/ding protection. I would not hesitate to send a family member and will not hesitate to seek these professionals out for future automotive needs. These folks run a classy operation. More

Helpful 0

Report | Print

The good, the bad and the ugly Steven, my salesman, was very good. He was thorough, honest and genuinely wanted to work with me. My breaking point, however, was when I sat down to d Steven, my salesman, was very good. He was thorough, honest and genuinely wanted to work with me. My breaking point, however, was when I sat down to do the paperwork with Marlin, the finance guy, who THEN tried to upsell some very important insurance packages. Prior to my sitting down in his office, Steven, Bryan and I had reached a deal and Marlin almost blew it to smithereens! That business practice is BARBARIC! Those insurance packages should be a part of the up front negotiations. At that point, I was tired, hungry and I almost walked out of the dealership. Can you tell I was MAD! And lastly, why is it that service advisors don't return calls, especially when I just bought a new car??? Grrrrrrr........... More

Helpful 0

Report | Print

Steven Lee is GREAT! Steven was great when my fiancé purchased her new BMW two months ago. At that time, I knew I would be coming back soon to see him for my own new BMW. Steven was great when my fiancé purchased her new BMW two months ago. At that time, I knew I would be coming back soon to see him for my own new BMW. As expected, he was fantastic. He did his best to locate the car that best fit my needs and to avoid ordering one from Germany, which I did not want to do. He walked me through each step of the way and made the purchase easy. He personally switched my license plate over to my new car, which is pretty standard, but like usual, Steven went above and beyond by transferring my school parking decal to the new vehicle as well. He made sure to follow up with me the next day just to make sure I didn't have any questions. I'll be sure to come back and buy more cars from Steven in the future! Marlin was also a pleasure to work with. He was prepared before we even got into his office and made the paperwork quick and easy. More

Helpful 0

Report | Print

WONDERFUL experience when purchasing my new car! I have given the rating I have because our Client Advisor Mr. Lee spent many hours with us and bent over backwards to ensure that we were happy and sa I have given the rating I have because our Client Advisor Mr. Lee spent many hours with us and bent over backwards to ensure that we were happy and satisfied. He is to be commended for his enthusiasm and professional attitude that are second to none. This was the first time my husband and I had returned to him for our new cars after dealing with him originally in 2011 and the experience was a pleasure on both occasions. We will return to him in the future and refer him to our family and friends. Also, to be commended are Messrs. Randle, Algeciras, and Stroes who displayed a professional and accommodating attitude that once again was second to none and made our overall experience a pleasure. Thank You Gentlemen! More

Helpful 0

Report | Print

review Steve was an amazing salesman. His service was excellent and I would highly recommend him in the future. He took the time to explain to me all of the Steve was an amazing salesman. His service was excellent and I would highly recommend him in the future. He took the time to explain to me all of the features of my vehicle which none of the other salesman had ever done. He is definitely the best I have ever worked with!!!! More

Helpful 0

Report | Print

Great Experience Very satisfied customer. Excellent service, very friendly and very attentive to the BMW I was looking for. I must say this was a pleasure. This is my Very satisfied customer. Excellent service, very friendly and very attentive to the BMW I was looking for. I must say this was a pleasure. This is my fourth purchase of a new BMW but my first from this location. I will return to this location for further purchases. Mark truly provided excellent customer service and will refer him with no doubt. More

Helpful 1

Report | Print

Sales Experience Review Steven Lee is a pleasure to work with, I appreciate the fact that he takes the necessary time to take care of me. I will refer any business opportuni Steven Lee is a pleasure to work with, I appreciate the fact that he takes the necessary time to take care of me. I will refer any business opportunities that I can to him. More

Helpful 0

Report | Print

The Best Yet We've owned or leased BMWs for almost 20 years. The cars are definitely known for performance and the dealerships for service. Steve Lee was the BES We've owned or leased BMWs for almost 20 years. The cars are definitely known for performance and the dealerships for service. Steve Lee was the BEST sales guy I've worked with at any BMW dealership. He is very knowledgeable, a hard worker, and strives to make you happy. He spent a great deal of time explaining the car features...even explaining some things about my new BMW that I, as a somewhat experienced BMW owner, did not know. By doing this, Steve enhanced my BMW driving experience and has given me additional reasons to continue my BMW loyalty. More

Helpful 0

Report | Print

EXCELLENT SERVICE! I can't say enough good things about this Dealership. "Everyone" who works there is so nice & knowledgable. A special thank you to Steve & Tony, the I can't say enough good things about this Dealership. "Everyone" who works there is so nice & knowledgable. A special thank you to Steve & Tony, they both are so helpful and go above & beyond! Steve sold us our last two cars, and we are so happy, he is great! Tony is super in the service department, when I go to this dealership we get the Best service not to mention how warm & friendly they are. I have been going to this dealership for some time now, and they are consistently wonderful! More

Helpful 0

Report | Print