Mark Umutyan

Would give a negative star if possible! I brought car in for a factory recall on fuel pump replacement. Few days later I picked up the car, found a new scratch on left front wheel. I rep I brought car in for a factory recall on fuel pump replacement. Few days later I picked up the car, found a new scratch on left front wheel. I reported to the receptionist (service advisor was off that day). 3 days later, SA sent me a link to a "drop-off walkthrough video". It began with the left front wheel, there is a red smear on the wheel. But When I examined in slow-motion, that "smear" apparently was brushed onto video through computer graphic technics. It does not match actual shape of scratch, it was smooth yet the actual catch was rough, etched with jagged edge, and it does not appear in consistent shape or color when examined frame by frame in slo-mo! At the end of video when camera came back to that same wheel, the smear disappeared entirely. The SA (Jonathan Rodriguez) denied any doctoring on video, refuse to provide me the downloadable video file. He offered $75 to settle, but the quote I received was around $500. The GM Mark Umutyan was very rude with an intimitating tone, said things could get ugly if I insist the video was doctored. He refuse acknowledge the obvious discrepancies in pictures and slow motioned video I presented. Instead, he made disparaging remarks on my characters. This appears to be a well devised process to post-alter their video to deceive customers: I was never aware of or given a copy of the video until after the act, it took them 3 day to provide the video after my reporting the damage, and they did not allow any download file..... Dishonest and unethical behaviors here, very disgusted by this experience, won’t let them to touch my car anymore. https://api.mykaarma.com/video-walkaround/details?inspection_uuid=65cbb7db48d57e21be165446&fileType=image_and_video More

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