Mark Thomas | Page 9

Sales persons are awesome but the service department I really like this place. The people are great to work with and really go out of their way to take care of you, however... I purchased a Certified Use I really like this place. The people are great to work with and really go out of their way to take care of you, however... I purchased a Certified Used Subaru and was told numerous times about their 152 pt. inspection. The vehicle was exactly the model and what I wanted and had been looking for one for months. I wanted it but was on the fence about another car elsewhere. I spoke to Mark and told him my concerns about the car and thought they were going to be addressed. I told him I had to think about it due to the problems such as trunk liner falling out, blown speakers, bumper missing clips, noise in the front left tire and trunk didn't like up correctly to close. Mark said he would have it checked out. I received a few calls about if I was coming back in and when. When I finally returned none of those issues were corrected on the vehicle. Steve had been my wife's sales person and took over. We discussed the problems and agreed on a deal but unfortunately forgot to mention the speakers again after talking to 2 different sales persons and being in a bit of a hurry when I came in to buy. I had checked the Carfax and knew this was a 2 owner car and had been in a minor rear end collision. The sticker in the window said it was a certified single owner car. When I took delivery of the car it looked great and smelled of new Armor All. We agreed that I could bring the car back in a couple of days to get the final things mentioned repaired and I took the car home. When I arrived home late that night I noticed an odd smell in the car. The armor all had been masking the scent of vomit and alcohol that was stained and present all down the side of the driver's seat between the center console and some on the passenger seat. Assuming the car had been properly detailed based upon the amount of Armor All I did not notice this. The back seat smelled heavily of alcohol and after further inspection I found more vomit between the back seat cushions. I contacted Steve and he said he would look into it once I came in for the repair work. When I dropped off the car Steve was genuinely upset and embarrassed by this. I was given a loaner car while they repair the details made in the deal and clean it up. I also mentioned that in our haste, we had forgotten the problem with the speakers and asked if that was something that could be taken care of. Steve said that he saw in Marks notes that I had asked about it and would check but would not promise anything. I am still waiting to see the final result. I like this place and the people that work there. They are quick to help and seem to really want to take care of you. This incident has shaken my opinion of the place but I am waiting to hold judgment until after I get my car back. Mistakes happen. It is how they are resolved that will form my final opinion of this organization. Update. It's been 3 days and I went to get my car. It was clean but still smells of vomit and alcohol. They are going to get it ozone cleaned and filled the tank on my loaner car. I will update again once I see it again on Monday. Update as of April 30th. I picked up the car to find that it still smells slightly of the Ozone cleaning. It was very clean inside though. The trunk closes properly most of the time but you can still tell it is out of alignment slightly. The speakers they said they replaced were in fact not replaced and still crackle. I was told it was all repaired before I went in there. After a few days I have found that the 2 rear door speakers and subwoofer in the back deck keep cutting out intermittently. This is after they were supposed to replace the front right blown door speakers. Also after a few days the Ozone smell wore off and the car still doesn’t smell right. It doesn’t exactly smell like vomit but there is an odd smell still present. I recognize it as vomit and alcohol because I was present during this entire situation. My friend said it just smells bad in there but cannot identify it. When I returned to show them the speakers were not working in the rear after the “repair” I had the fader turned all the way to the front because this was the only way I could get sound. I demonstrated the problem for the salesperson by putting on some music and turning the fader from front to back and he was able to verify the problem. I agreed to return on Friday to have the service guys look at it. When I returned on Friday they took the car into the service area. After about 15 minutes they brought me in the back again and proceeded to give me a demonstration as to how the fader works. This was infuriating enough but was even worse when the service tech informed me that if I wanted good sound out of the system I should just replace it all with aftermarket stuff. I agreed to whatever he said and got out of there. At this point I would just rather take care of this problem myself. The dealer has contacted me asking for another chance to rectify all of these problems. I declined. I consider this a lesson learned with a daily smelly reminder. I am confident the smell will be gone by the end of summer and I Febreeze the car each night and have a decent air freshener that masks it. It is just that first sit-down in the car in the a.m. that is the reminder. I will no longer trust the certified label from Yark and have zero faith in their 152 point inspection. I really like the salespersons that my wife and I have dealt with on more than one occasion. But if you are getting service work there, be careful! More

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Does a Subaru ever wear out ? We had been looking for a used Subaru but the ones in our price range all had over 100k on them. We saw a 2006 Impreza at Yark with 209k on it and jus We had been looking for a used Subaru but the ones in our price range all had over 100k on them. We saw a 2006 Impreza at Yark with 209k on it and just out of curiosity decided to drive it to see how a very high mileage Subaru ran. The vehicle was very well serviced with filters, fluids, belts and new tires and was spotless inside and out. We were so impressed we bought it. After a month of ownership we are still very impressed with the quality of this vehicle. The salesman we worked with ,Mark Thomas never used pressure to close the deal. We also work with Justin Sparks and this was a pleasant experience again with no pressure. Overall a very good experience and we highly recommend Yark Subaru ! More

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My wife bought a new Subaru Forester and I bought a used Subaru Legacy. What a great car buying experience for both my wife and I. Our salesman Mark Thomas was an awesome guy and really helped us out throug Subaru Legacy. What a great car buying experience for both my wife and I. Our salesman Mark Thomas was an awesome guy and really helped us out throughout the whole process. He was never pushy and never tried to pressure us into any deal that we weren't comfortable with. Everyone that we were in contact with from Mark to Blaine to Justin were all very friendly and made us feel completely comfortable with everything. When my wife and I left the dealership we felt as though they were genuinely thankful for our business. Keep up the good work. More

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I bought a used Subaru Impreza from Mark Thomas on Saturday, Jan. 4. This was the very best car-buying experience I have ever had, and I've had quite a few during my lifetime. Mark was waiting for m Saturday, Jan. 4. This was the very best car-buying experience I have ever had, and I've had quite a few during my lifetime. Mark was waiting for me when I arrived, he had the car I was interested in pulled up at the door, we took and drive and then he got to work on trade-in,, etc. Yark is a very pleasant place with super friendly people. It takes time to buy a car these days, with tons of papers to sign. The folks at Yark made that whole process smooth and easy. I can't recommend them highly enough -- they even fed me lunch! If you are looking for a car, go see these people first -- or visit their website -- it is well designed and easy to navigate. More

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Our great experience with Yark began right when we walked through the door. Mark was very knowledgeable and helpful throughout the entire car buying process. We are very happy with our new Subaru and will be through the door. Mark was very knowledgeable and helpful throughout the entire car buying process. We are very happy with our new Subaru and will be back at Yark for our next car. More

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After a great experience at Yark Subaru, we would give the team 5's across the board. Mark Thomas was great to work with, answered our questions, and made the buying process a stress-free one. We took a the team 5's across the board. Mark Thomas was great to work with, answered our questions, and made the buying process a stress-free one. We took a couple of days to make the decision and were in communication via email over this time to answer additional questions that we had. Blaine Marston was also a great help in the process and was very friendly and welcoming to the dealership. Although we typically leased (4 times) Jeep SUV's from the Yark Jeep dealership, we decided to buy a used Jeep Commander this time around. If you are looking for a great place to not feel intimidated in the buying process, I would strongly recommend Yark Subaru. Also, the financing was a speedy process with Justin Sparks, who also answered any questions that we had and guided us along the way. This is definitely a great staff. Keep up the great work. More

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