Mark Thomas | Page 2

Toyota of Scranton responded

TIMSCHWARE7, Thank you for taking the time to share your feedback regarding your recent purchase of the 2016 Nissan Rogue from our dealership. We sincerely apologize for any inconvenience you've experienced with the vehicle post-sale. We understand that purchasing an "as-is" vehicle comes with its own set of considerations, and we regret that you've encountered an issue. Please contact our customer service team at 570.702.8776 to discuss your concern. Regards, Toyota of Scranton

Toyota of Scranton responded

KIMMALLICK, Hi there! It's great to hear that you had an easy transaction and a positive experience at Toyota of Scranton. We appreciate your recommendation and are thrilled to know that George and the entire team provided top-notch service, making you feel like family. Our end transaction person is delighted to be recognized for their professionalism and sense of humor. We look forward to welcoming you back in the future, and we'll be sure to pass along your appreciation to Ebram. If you have any further feedback or if there's anything else we can do to enhance your experience, feel free to let us know. Safe travels, and thank you for choosing Toyota of Scranton! Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Hi Jeff, Thank you so much for taking the time to share your positive experience with Toyota of Scranton! We're thrilled to hear that our team's politeness, courtesy, and helpfulness made your visit great. Our goal is always to provide quick, professional, and friendly service without any hassle. We appreciate your kind words and look forward to serving you again in the future. If you have any further feedback or suggestions, feel free to reach out. Safe travels! Best regards, Toyota of Scranton

Toyota of Scranton responded

Dear MZAWADA1378, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our team professional and helpful during your visit to Toyota of Scranton. It's always our goal to assist our customers in finding their ideal car while staying within their budget, and we're delighted to know we could achieve that for you. Customer satisfaction is our top priority, and your feedback reaffirms the hard work and dedication of our staff. If there's anything more we can do for you or if you have any further questions, please don't hesitate to reach out. We truly appreciate your trust in us, and we hope you enjoy every moment with your new car. Thanks again for choosing Toyota of Scranton. We look forward to serving you in the future! Best regards The Sales Team Toyota of Scranton

Toyota of Scranton responded

TL.NAGLE, We're thrilled to know that your overall experience at Toyota of Scranton was a positive one. Your satisfaction is our top priority, and we appreciate your trust in us. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for the 5-star review! Warm Regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear RICHM77, Thank you so much for taking the time to share your positive experience with us at Toyota of Scranton. We are delighted to hear that G provided you with friendly and professional service, making your visit enjoyable and straightforward. Our team takes pride in delivering a seamless and pleasant car-buying experience, and your feedback reaffirms our commitment to customer satisfaction. We appreciate your kind words about our dealership's overall friendliness and the impression it left on you. At Toyota of Scranton, we strive to create a welcoming and supportive environment for all our customers, and we're thrilled that you felt that during your visit. Should you have any more questions or require any assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again and wish you many enjoyable miles in your new Toyota. Safe travels and warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear PACSU, Thank you for taking the time to leave us this fantastic five-star review! We're thrilled to hear about your positive experience with our team here at Toyota of Scranton. Our staff takes great pride in being knowledgeable and providing exceptional service to our customers. It's always our goal to make your visit as smooth and enjoyable as possible, and we're delighted to know that you found everyone you interacted with to be great to deal with. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to help. Thank you once again for choosing Toyota of Scranton, and we look forward to serving you again in the future! Warm Regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

DOMFCO, Thank you for taking the time to share your wonderful experience with us at Toyota of Scranton. We greatly appreciate your positive feedback and recommendation. It's fantastic to hear that you found our dealership to be inviting and that Doug, your salesperson, provided you with exceptional service. Our entire team takes great pride in creating a welcoming and respectful environment for our customers, from the moment you contact us to your visit at the dealership. We're pleased to hear that you had positive interactions with our receptionist and food service workers as well. We strive to make every aspect of your experience with us as pleasant as possible. Your kind words about our professionalism mean a lot to us, and we are truly grateful for your recommendation. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to serve you, and your satisfaction is our top priority. Thank you for choosing Toyota of Scranton, and we look forward to the opportunity to assist you again in the future. Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

JOHNSONFAM34 Thank you for sharing your wonderful sales experience at Toyota of Scranton with us! We greatly appreciate your feedback and are thrilled to hear about your outstanding experience. We're delighted that Kevin's dedication and expertise made a positive impact on your visit. Providing informative and confident assistance is a priority for us, and we're glad that Kevin's knowledge and approach helped you make a decision that you're satisfied with. We're grateful for your support, and we'll be sure to pass along your kind words to Kevin. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure that your ownership of the vehicle continues to be exceptional. Thank you once again for choosing Toyota of Scranton. We look forward to serving you for many more years to come! Best regards, Mary Jo Preno Toyota of Scranton