Mark Lange

When my Gold Certified Ford Fusion Hybrid was delivered, I discovered a mechanical issue that needed to be addressed. I was initially told that this would be my responsibility. After contacting the dealers I discovered a mechanical issue that needed to be addressed. I was initially told that this would be my responsibility. After contacting the dealership to express my concerns, I received a phone call from Mark Lange, the general manager of Suburban Ford of Troy. I explained the problem and he assured me that this problem would not be my responsibility, that he would send a driver to my home in Lansing to bring me a loaner car and take my car back for repair, and that he personally would oversee further inspection of my vehicle to make sure there are no other issues. Without my asking, he even inquired about whether I received a second key fob and offered to provide one. Mark's commitment to quality and customer service turned what could have been a frustrating experience into a satisfied customer. I would thoroughly recommend Mark Lange and Suburban Ford of Troy. More

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Bought my new Ford Bronco from Tony Vleck, he makes the process super easy and pressure free. That same level of service continued on all the way through the buying process, i didn't feel pressured to buy process super easy and pressure free. That same level of service continued on all the way through the buying process, i didn't feel pressured to buy anything in the finace office and was extremely happy. More

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leased/bought many cars from this dealer. They are always helpful and honest throughout the process.. I recommend all my family and friends to this dealer. They are always helpful and honest throughout the process.. I recommend all my family and friends to this dealer. More

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Awesome GM, always listens to what customers need and want and will make adjustments as needed. Highly recommend this dealership over any others in the area. Thank you for taking care of me and my family want and will make adjustments as needed. Highly recommend this dealership over any others in the area. Thank you for taking care of me and my family. More

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Worse post sales services ever. I bough my car a 2016 Lincoln Navigator on February 17 of 2024. 3 days later the car suddenly stop working I try to call never pick up the phone. I bough my car a 2016 Lincoln Navigator on February 17 of 2024. 3 days later the car suddenly stop working I try to call never pick up the phone. Also they force you to buy their Powertrain Extent guarantee by LYING and saying the bank is the one who force to purchase the extended powertrain guarantee. I got a call from the bank today and they said their isn't such thing. I took the car to a dealership here on Columbus Ohio and repair the car cost almost the same price tha they were selling it for. Last they took 2 weeks to send the owners tittle to my home address. WORSE DEALERSHIP EVER!!! THEY LIE TO MAKE YOU BUY THEIR POWERTRAIN AND ALSO LIE ABOUT THE SHAPE OF THE CAR. ON TOP OF THAT THEY DO NOT ANSWER THEIR PHONES More

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Mark Lange, General Manager, and his team provided exemplary customer service in my recent lease buyout & warranty repair issue. Response was impressively prompt, professional & personable. Would high exemplary customer service in my recent lease buyout & warranty repair issue. Response was impressively prompt, professional & personable. Would highly recommend Suburban Ford of Troy & will continue to utilize their service department for future repairs on my beloved (but sadly discontinued) Ford Fusion. More

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Very Happy about my experience at Suburban Ford. Friendly, Fast and Efficient. Love My Escape. Friendly, Fast and Efficient. Love My Escape. More

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Danny, was straight to the point and got me into a new lease for less than I expected. That doesn’t happen that often. I Would highly recommend him to anyone who is looking for vehicle! lease for less than I expected. That doesn’t happen that often. I Would highly recommend him to anyone who is looking for vehicle! More

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I bought a fusion and when I got it home, because passenger seat didn't have power, and my wife couldn't get out of it, I asked to return it, and was told i could not. Under contact they would have t passenger seat didn't have power, and my wife couldn't get out of it, I asked to return it, and was told i could not. Under contact they would have to opt out and after I had a person review it, he said they did not. Also he reported even though the car was listed on the website, as certified, he saw no evidence it was even sold to me as a certified car. I'm sure they will dazzle you with a reply, to this review, but I will tell you they have been told this and its crickets. Just beware...... More

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We have had the best service experience! What a great team of employees. Many thanks to Mark Lange and Bobby Baize for all of your help. What a great team of employees. Many thanks to Mark Lange and Bobby Baize for all of your help. More

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