Mark Couey

I bought my daughter a 2018 Ford fusion three months ago at burns ford York Sc. We purchased the “bumper to bumper” warranty with this car. She had it two weeks and got a full service before she went to Flo at burns ford York Sc. We purchased the “bumper to bumper” warranty with this car. She had it two weeks and got a full service before she went to Florida for graduation trip. On the way back she had car trouble near Murray Ford in Starke Florida. My daughter at 17 was stranded and could not rent a car because of her age. The service manager there said there loaners don’t leave the state. After car was taken back to look at it I received numerous calls from Mark in service stating that I may need to pay money to have my “full coverage” “ford certified” vehicle repaired. He told me the “flex plate.. I soon learned was the “fly wheel” had cracked. So I received another calls a week later that I needed to pay 700 dollars to purchase parts that my “full coverage bumper to bumper warranty” didn’t cover. I told him it should be covered and he told me that he would fix the car but could not gaurantee me it would work since I didn’t pay for more parts. He also stated that i bought a crappy warranty with my car from Ford and they should cover more parts. So they had my car over a month and finally called and said it was ready. So we drove 6 hrs to Florida to get car. When we arrived a rat had eaten a hole in the back seat from sitting so long at there dealership. Was told that was not there problem. So my daughter drove this car back home from Florida. Once she got home she got Into car to go to work the next day and the ball joint fell off front of car!!!! Making a horrible noise!!! What if that came off otw home?!!!!!!!! My local Ford dealer came to pick up car at my home with a wrecker. They called me today and told me about the ball joint and the nut not being tightened!!! So I complained to Murray ford today and was contacted by another manager down there who assured me they would refund the 120.00 dollar “deductible” I paid to pick it up. Worst service department in history!!! I went to buy my daughter her first car because she works and goes to school and deserves it. And she has not had that car but two weeks since she bought it almost three months ago! Where’s the service???? More

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xxxx. No call backs, poor communication. A ford dealership that can’t even do body work or have a body shop nearby that can? I guess that’s what you get wh No call backs, poor communication. A ford dealership that can’t even do body work or have a body shop nearby that can? I guess that’s what you get when the population of starke is 5000 people and inbreds get grandfathered in to work at the dealership. Rudeness and dishonesty can go a long way Murray. From service advisors to service directors take your car elsewhere cause Murray ford’s people are incompetent little droolers. More

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Extremely satisfied. No pressure, very knowledgeable and professional. This is the 2nd truck that I've purchased from Murray Ford and it would be very unlikely that I wo No pressure, very knowledgeable and professional. This is the 2nd truck that I've purchased from Murray Ford and it would be very unlikely that I would shop any place else. I'm also completely satisfied with the service department. More

by dean.danny Verified Customer Verified Customer

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