Mark Cook

Nick was great very knowledgeable, went out of his way to make the purchase of the new vehicle as easy as possible to make the purchase of the new vehicle as easy as possible More

by NMCF056 Verified Customer Verified Customer

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Incredible job by the Ciocca team. Efficient and friendly. Will return in the future. Everyone was respectful of my time. Efficient and friendly. Will return in the future. Everyone was respectful of my time. More

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Problem with the vehicle was resolved in a timely manner. Very satisfied with the service. Very satisfied with the service. More

by WANDRUSHKO52 Verified Customer Verified Customer

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The service manager is fantastic He listens to you develops a good relationship Feels like working with family develops a good relationship Feels like working with family More

by rmackenziejr Verified Customer Verified Customer

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Awesome! The service was outstanding and the price was very affordable 👌! Doug was a pleasure to work with and I will recommend CIOCCA to everyone 😀! Th The service was outstanding and the price was very affordable 👌! Doug was a pleasure to work with and I will recommend CIOCCA to everyone 😀! Thank you for making this visit a great success 🙌. 🙂 . More

by NANCE738 Verified Customer Verified Customer

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They replaced a water pump in my son's 2015 MKZ. Charged him $4,500. I called Mark and he claims it took them 21 hours to make this repair. 21 hours! I spoke with him and he completely blew me Charged him $4,500. I called Mark and he claims it took them 21 hours to make this repair. 21 hours! I spoke with him and he completely blew me off and told me he can not help me with the price. That is an insane price, and a ridiculous amount of hours. That is way above the industry standard and yet Mark refused to adjust the invoice. I guess I am paying for his mechanic's lack of experience with doing this job? 21 hours to change a water pump, that is the kind of experience you are dealing with if you bring your car here. Mark said there is nothing he can or will do for me. Too bad. My college aged son has just learned a very expensive lesson. Do yourself a favor and avoid this place. Calling Lincoln HQ in the meantime while waiting for call from the general manager. Happy to update this review with results, if anything changes. Hopefully, the GM will call me. More

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Very professional and knowledgeable. A trust worthy dealer. Samantha, Mark and Austin were amazing. Clearly a great team. A trust worthy dealer. Samantha, Mark and Austin were amazing. Clearly a great team. More

by cmoon333 Verified Customer Verified Customer

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Great customer feeling Great people to interact with Friendly service writer and manager Relaxing place Friendly service writer and manager Relaxing place More

by rmackenziejr Verified Customer Verified Customer

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Great experience. Got tires for me quickly and installed in less than twenty four hours right before the snow storm. Thank you for squeezing me in! Got tires for me quickly and installed in less than twenty four hours right before the snow storm. Thank you for squeezing me in! More

by Elizabeth Gomez Verified Customer Verified Customer

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Great experience with finally getting me my new Bronco! ! Waited for many years and the team at Lawrenceville made the process seamless!! Thank you!! ! Waited for many years and the team at Lawrenceville made the process seamless!! Thank you!! More

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