Mark Burklow

Great place to buy a car. No pressure sales. Tim U. Is a top notch salesperson. He provided us with all the information we needed and answered all our questions. No pressure sales. Tim U. Is a top notch salesperson. He provided us with all the information we needed and answered all our questions. More

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Wow. An exceptional used car purchasing experience. I hadn't purchased a vehicle in 10 years and Mena, Mark, and Daniel were on point. Mena was patient an An exceptional used car purchasing experience. I hadn't purchased a vehicle in 10 years and Mena, Mark, and Daniel were on point. Mena was patient and answered all of my questions. After I agreed to buy, the team detailed the car. My used vehicle looked brand new. This wasn't a high pressure sale. All of the license and registration work was taken care of by Tasca. Fantastic. More

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I worked with OC, and Mark, they were extremely professional and kept the ball rolling, not a lot of waiting around, like I have done in other dealerships! Mark with my wife and I to get us the bes professional and kept the ball rolling, not a lot of waiting around, like I have done in other dealerships! Mark with my wife and I to get us the best deal! I totally recommend working with OC and Mark, you won’t be disappointed!! More

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Brian was knowledgeable and patient with all our questions. Mark got us to the number we were comfortable with and I excited to drive my new car questions. Mark got us to the number we were comfortable with and I excited to drive my new car More

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If I could give 0 I would! Horrible Customer Service, extremely unprofessional staff (B., M. and J. ) I would think twice before purchasing from this Ford Dealer. The ordering Horrible Customer Service, extremely unprofessional staff (B., M. and J. ) I would think twice before purchasing from this Ford Dealer. The ordering process was okay, but it has been everything after that process that has been horrible. Like a previous person posted on YELP, we purchased an extended warranty that they majorly over charged for. When I brought it to their attention (1 day after I purchased), the Finance guy, B. was too busy to discuss. I sent an email stating the concern and he "stated" he was willing to work with us. I was hoping this was the case, because we were looking at purchasing another 2nd vehicle. Unfortunately, it was not true. B. did not want anything to do with resolving and making the issue correct. If fact, I was told I was not getting my "xxxxx" way and they didn't want my additional business. I cancelled the warranty and they held on to the processing of that paperwork for 7 1/2 weeks. When it was finally refunded, I did not get the full amount refunded. They redeemed 3 months of service with my Ford points (I did get that resolved with customer service). I did file a formal complaint with Ford Corporate. With the help of corporate I was provided D.'s information. I did reach out to D. who is the VP of Bill Kay Ford and Chevy and I was hopeful the issue would be resolved. He looked into the issue for me and learned they didn't process the full amount for whatever reason. He said for the inconvenience and the problems he offered to prepare a check in the amount of 250$ that would be mailed to me and that was May 3rd. We are now at the end of July and I have yet to receive this check he promised. I have sent emails, left messages and he refuses to response back. There are a lot of Ford Dealers in the Chicagoland area - this one might be close to you, but another dealer will be worth your drive. I highly recommend you read reviews on Yelp and also look up the Better Business Bureau and read experiences for yourself. I wish I would have done this myself before purchasing from this dealer. More

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Brian and the rest of the staff were very kind and helpful to me through the whole process of buying my new to me 2016 Silverado Black Widow edition.. They bent over backwards to help me get the paym helpful to me through the whole process of buying my new to me 2016 Silverado Black Widow edition.. They bent over backwards to help me get the payment I was looking for so that I could get the truck I wanted... Thanks guys, I really appreciate all of your help and would definitely recommend you and your dealership to anyone looking for a vehicle... Mike S More

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OC was great to work with! Very accommodating and customer service friendly. I’m as committed to this dealership as they are committed to their quality Very accommodating and customer service friendly. I’m as committed to this dealership as they are committed to their quality More

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A excellent place to go the place is clean the employees are excellent I love this place are excellent I love this place More

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Mena Karas took care of in a very professional manner our transaction went smooth and we were in an out in a reasonable amount of time transaction went smooth and we were in an out in a reasonable amount of time More

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Mena is excellent, thru this journey almost a year -maverick, always calm cool and collected, helped me every step of the thru the up and down, had everything ready to go day of purchase, Mena and mar -maverick, always calm cool and collected, helped me every step of the thru the up and down, had everything ready to go day of purchase, Mena and mark super to deal with thank you I love my maverick More

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