Marissa Vander Griend
Marissa Vander Griend at Joe Machens Capital City Ford
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Marissa Vander Griend

Reputation Management

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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14 Reviews
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14 Reviews

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14 Reviews of Marissa Vander Griend

March 13, 2024

Dealership Rating
Employee Rating

Excellent service and I’m very excited about my purchase. They did a good job helping me figure everything out. More

by Hardcoreprodigy3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Lewis , Ben McGrail

December 09, 2023

Dealership Rating
Employee Rating

I had a great experience with Cody and Joe Machens, this is the third new Escape I’ve purchased from them and I’ve always been impressed. Thank you! More

by vkkesel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Stegeman, Cody Byers, Kevin Osborne , Anthony Giorgione, Douglas Keeler, Billy Underwood

August 03, 2021

Dealership Rating
Employee Rating

They are close to me, and I know a lot of people that work there. The dealership has always went out of their was to get things fixed as soon as possible. More

by svoss0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Stegeman, Mike Rogers , Derek Bertles, Brooke Harris, Angie Hulsey

Aug 04, 2021

Joe Machens Capital City Ford responded

Wahoo! Efficiency at it's finest, enjoy your newest purchase!

June 05, 2021

Dealership Rating
Employee Rating

Very satisfied have better luck with randy as a sales person who we dealt with in the past that is when we first moved here More

by ronaldtate21
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brooke Harris, Angie Hulsey, Billy Underwood, Randy Wells, Matt Wilde

Jun 07, 2021

Joe Machens Capital City Ford responded

Thank you so much for your kind words, congrats on the new car!

June 03, 2021

Dealership Rating
Employee Rating

Everyone was very friendly and accommodating especially Everyone was very friendly and accommodating especially Keith he was a very good salesman I enjoyed talking to him and everything seem to go really s More

by WHOLT1959
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Schoolfield , Brooke Harris, Jacob Thomas

Jun 04, 2021

Joe Machens Capital City Ford responded

Thank you so much for your kind words, we really appreciate it! Enjoy the car :)

May 12, 2021

Dealership Rating
Employee Rating

My truck buying expieience here was amazing thanks to Randy Wells. He made each and every step very easy to understand. Everybody was very helpful and knowledgable. More

by erichenneke3
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Giorgione, Brooke Harris, Randy Wells, Jamie Wilson

May 13, 2021

Joe Machens Capital City Ford responded

Thank you so much for your kind words, we are so happy to hear that Randy was able to get you into a new truck!

January 07, 2021

Dealership Rating
Employee Rating

I am hoping this will go through without giving any stars because my last two visits to the service department was terrible! Plus they did not do the work I requested them to do in order to fix a issue with More

by FRANKT5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: John Lange

Jan 08, 2021

Joe Machens Capital City Ford responded

Thank you for letting us know about your Service business, we appreciate it. It appears that we should have done a better job in several fixing the issue the first time. Dealerrater displays only your user name for your privacy. Our General Manager, Steven, requested that you email him your full name and contact information. He would like to look into this further for you. His email is: spaul@machens.com.

December 17, 2020

Dealership Rating
Employee Rating

Very smooth transition. I was in and out in no time.The Very smooth transition. I was in and out in no time. The financial dept was easy as pie. Very clear and easy to understand. Sales dept. John was More

by MATTHEWSETZER1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Derek Bertles, Brooke Harris, John Lange

Dec 18, 2020

Joe Machens Capital City Ford responded

We are so happy to hear that your whole experience at our dealership was so easy, that's the way it should be! Enjoy the new car!

November 22, 2020

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Employee Rating

Awesome place. I just bought my second car with this dealership. My mother bought her car here, my brother bought his truck here, and my Dad is considering buying a new truck here. Douglas Keeler is alw More

by Bemilymarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Douglas Keeler, Matt Wilde, Aaron Pendergrass

Nov 23, 2020

Joe Machens Capital City Ford responded

We love seeing your family all buying from our dealership, truly warms our hearts. Safe travels in your new car!

November 12, 2020

Dealership Rating
Employee Rating

Great service as always! The staff were friendly and helpful. My vehicle was serviced in a timely manner so I didn’t have to go without a vehicle to drive while in shop. More

by melissaadams547
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jesse Edler, Angie Hulsey, Bradley Kellerman

Nov 13, 2020

Joe Machens Capital City Ford responded

We are so glad to hear that your service was done in such a timely fashion. We hope to see you again!

1

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