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Maria Muscarella
Refer Me
8 Reviews
Dealership Experience
2 yrs, 11 mos
Industry Experience
2 yrs, 11 mos
Languages Spoken
English
8 Reviews
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8 Reviews of Maria Muscarella
May 02, 2024
Kelly Ford is the best Ford dealer in the Southeast. Being an Equipment Manager for one of the largest civil construction company’s in the world I have dealt with Ford Dealers across the USA. Kelly Ford Being an Equipment Manager for one of the largest civil construction company’s in the world I have dealt with Ford Dealers across the USA. Kelly Ford is one of the best! More
by williamasmith626@yahoo.com
Verified CustomerOther Employees Tagged: Reggie Morton, Jeremy Collins, Mike Karpowich, Paul Cotton, Valerie Donaldson, Omar De Jesús, John Alligood
Helpful 
April 12, 2024
The advertised price on the Kelly web page is not the actual price. I was told that the web page is maintained be an outside source and “not our fault”. I expected to see a couple of add-ons but not $8k actual price. I was told that the web page is maintained be an outside source and “not our fault”. I expected to see a couple of add-ons but not $8k above the advertised price. The sales manager knocked a couple of thousand off and I went ahead and bought. As I was leaving, I was told that my second key and owners manual were being sent from Georgia and would be there by the end of the week. When I called later, I was told that key and manual were lost in the mail and that I needed to come in next Friday to to have a key made. When I arrived on Friday, I was told that I should have come in at 8:00 and the key guy had already left…come back next Friday. I called the next Thursday to verify that the key guy would be there at 8:00 on Friday and was assured he would be. I drove back to Melbourne on Friday and arrived at 8:00 and was told that the key guy never gets in before 9:30, So I waited. At 9:30 I was told that the key guy would not be in today but the service department could make a key (no explanation why that option was not available the week before). Shortly after 10:00 I was told that the service department did not have a “blank” key and would have to order one from Ford. I was given an owners manual from another vehicle but will have to drive back to Melbourne to do the key dance again. VERY FRUSTRATING! I went to Kelly because I had a good experience when I purchased my F150 5 years ago. Apparently something has changed. There are a lot of Ford dealers in the area and I will visit one of the others next time. More
by coopx3
Other Employees Tagged: Egor Butiugov
April 05, 2024
Great dealer with an outstanding service department and excellent service advisors who are always helpful. excellent service advisors who are always helpful. More
by williamasmith626@yahoo.com
Other Employees Tagged: Reggie Morton, Jeremy Collins, Mike Karpowich, Paul Cotton, Omar De Jesús, Clayton Flynn, John Alligood, David Tucker, Steven Rothe
February 16, 2024
Phenomenal service…great people. .excellent all the way around..from the porters to the service managers wonderful experience .excellent all the way around..from the porters to the service managers wonderful experience More
by Chuck
Other Employees Tagged: Jeremy Collins, Mike Karpowich, Paul Cotton, Clayton Flynn, Steven Rothe
October 02, 2023
They all went out of their way to make sure that you were comfortable and was treated with respect comfortable and was treated with respect More
by GADEERHUNTER
Other Employees Tagged: Andre Mannain, Omar De Jesús, Crystal Craft
July 06, 2023
I had a great experience at Kelly! The salesman, Reggie, was a pleasure to work with. Maria was so kind and Sandy was amazing to close the deal. Thank you all for the amazing experienc The salesman, Reggie, was a pleasure to work with. Maria was so kind and Sandy was amazing to close the deal. Thank you all for the amazing experience. You have great employees, Kelly Ford! More
by Wynn122
Other Employees Tagged: Sandra Van Hook, Reggie Morton
March 08, 2023
Paul was amazing to deal with, I have purchased tons of vehicles over the years and it is always nice to find someone who makes the experience a pleasure. I have dealt with the service department and they vehicles over the years and it is always nice to find someone who makes the experience a pleasure. I have dealt with the service department and they are top notch so it is nice to know that the sales department is equally great to deal with. More
by Elizabeth Pearce
Other Employees Tagged: Sandra Van Hook, Jeremy Collins, Paul Cotton, Steven Rothe, Dave Hendricks
June 15, 2022
The service manager worked with the sales manager to find us a great used truck that was just traded in and fit our needs perfectly us a great used truck that was just traded in and fit our needs perfectly More
by JKPOWELL2002
Other Employees Tagged: Reggie Morton, Clayton Flynn, Christine Pulice
