Marcus Jones | Page 2

Jay is a great salesman and quickly understands what the customer is looking for in car quality and cost! Jay jumped in at the last minute and provided amazing service to get us in a car customer is looking for in car quality and cost! Jay jumped in at the last minute and provided amazing service to get us in a car More

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All the employees were very helpful in finding the perfect vehicle for me, especially LJ. perfect vehicle for me, especially LJ. More

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Marcellous got me into a 2021 Camry also my first financed vehicle I recommend him to all first time buyers! financed vehicle I recommend him to all first time buyers! More

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My recent visit to Hall Freshstart Program left me with a mix of emotions, ranging from initial excitement to eventual disappointment. As a 21-year-old woman navigating a car dealership solo for the first ti mix of emotions, ranging from initial excitement to eventual disappointment. As a 21-year-old woman navigating a car dealership solo for the first time, I was hopeful for a positive experience, especially when eyeing a 2020 Subaru Crosstrek. First and foremost, my salesman Sydney Sabir deserves commendation for his excellent assistance. He was personable, walked me through the Subaru, and accompanied me on a test drive, making my first car-buying process comfortable and enjoyable. Negotiations, however, took an unexpected turn. The listed price for the Subaru was $21,300, but after discussions with Mr. Sabir and Manager Marcus Jones, I agreed to a deal where I would sell my 2016 Chevrolet Camaro for $26,500 and acquire the Subaru (including taxes) for $23,160.26. The process was relatively smooth, but the paperwork left much to be desired. I left with only the carfax on the Subaru, and my parents later informed me that I should have received more comprehensive documentation. The most significant hiccup came after the sale. Despite signing a bill of sale indicating I would receive $3,339.74, I received a voicemail from Marcus Jones stating otherwise. After some back-and-forth and involving my parents, I agreed to return the next day to reverse the deal. A subsequent call from Director Steve Swift clarified the misunderstanding, and the dealership honored the original agreement with profuse apologies. Unfortunately, the ordeal didn't end there. Three weeks after acquiring the car, I had to follow up on the promised refund. A prompt response from Director Stephen Swift indicated that the check was ready the next day, dated January 19. This left me questioning whether the check would have been issued had I not inquired. Despite the initial positive impression and Sydney Sabir's excellent service, the overall experience at Hall Freshstart Program fell short. The miscommunications and additional steps needed to rectify issues left a lasting negative impression. While the dealership eventually honored the agreement, the overall lack of transparency and additional hassles make it hard for me to recommend this establishment. If given the chance to go back in time, knowing what I know now, I would likely choose a different dealership for my car purchase. More

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Pretending salesman and professional. Elite Customer Service Acumen!!! Extremely knowledgeable at his craft. 5 Stars!! Elite Customer Service Acumen!!! Extremely knowledgeable at his craft. 5 Stars!! More

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Jay is very helpful and patient. He did EVERYTHING to make sure I could get the best rate possible and get a vehicle I genuinely love! I appreciate the service he has provided. He did EVERYTHING to make sure I could get the best rate possible and get a vehicle I genuinely love! I appreciate the service he has provided. More

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Jah Hall is a Wonderful polite and gracious you man. Best I’ve ever worked with!!’ Best I’ve ever worked with!!’ More

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Marcellous Hyman was an extremely diligent, attentive, and knowledgeable salesman. He made sure he adhered to every single concern that we had. If you’re in the seven cities area and looking for a car, yo and knowledgeable salesman. He made sure he adhered to every single concern that we had. If you’re in the seven cities area and looking for a car, you should definitely stop by and work with Marcellous. He won’t disappoint. More

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Marcellous did an exceptional job! He wasn’t pushy and made me feel at ease. He did the best he could to get me a good deal on the exact car that I wanted. I’m ecstatic to work with hi He wasn’t pushy and made me feel at ease. He did the best he could to get me a good deal on the exact car that I wanted. I’m ecstatic to work with him again in the near future. More

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Excellent service! ! LJ kept in contact and walked me through the process of buying a gently used vehicle. I was able to trade in my older Honda and was fortunate by the ! LJ kept in contact and walked me through the process of buying a gently used vehicle. I was able to trade in my older Honda and was fortunate by the assistance provided to find the right fit based on my preferences as well as my budget. The staff is great, Very friendly! More

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