Marcus Carson | Page 3

I received a recall notice but GMC not prepared to correct at this time. Need better coordination with corporate correct at this time. Need better coordination with corporate More

by HOPKINSRICKY Verified Customer Verified Customer

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Patient and helpful through the whole process. I will definitely recommend him to friends and family. I will definitely recommend him to friends and family. More

by jasonrd1909 Verified Customer Verified Customer

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Wonderful, professional service, as always. Thanks, Heritage GMC team! Great dealership with outstanding, helpful employees. Thanks, Heritage GMC team! Great dealership with outstanding, helpful employees. More

by WKFIELDING Verified Customer Verified Customer

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I was tweeted very nice and Professional, they were very honest. And save me money, They check my brakes. And told me they were fine. honest. And save me money, They check my brakes. And told me they were fine. More

by MYTIA48 Verified Customer Verified Customer

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Customer service was very good. Good turn around time for an oil change, about 35 mins. Good turn around time for an oil change, about 35 mins. More

by wineczar Verified Customer Verified Customer

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Very good customer service Quick service my wait was less than one hour Thank you less than one hour Thank you More

by DIANABIRKETT2 Verified Customer Verified Customer

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Great customer service from Shawn. I'm loving the new Envision. I will continue to give Heritage and Shawn my business. I'm loving the new Envision. I will continue to give Heritage and Shawn my business. More

by lewisrichard1987 Verified Customer Verified Customer

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On time, appointment and team was ready to go . What more could you want ? Recommend this dealer And team What more could you want ? Recommend this dealer And team More

by wesfajerson Verified Customer Verified Customer

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Absolute worst service dept of any car dealership I have ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . If your service advisor has a day off during the week you are held hostage . No one will give you an update or help you with the status of your vehicle including it being ready to be picked up . They will keep your vehicle a week before looking at an issue even with an appointment without any type of loan car available. These are simple warranty items on newer vehicles and nothing major .They will not hire additional techs and use the same excuse of being short handed . I had planned to purchase another vehicle from Heritage in Rockwall but after having multiple bad experiences in the service dept along with the last two being unexcusable within a 30 day time period there was no way I would ever purchase a vehicle again at this dealership . I was happy to drive 20 miles into Dallas and buy a 2024 new vehicle from their competitor. I’m all about buying local but this dealership makes it impossible . The Manager of this Service dept should be fired , the general manager should be fired for allowing this type of bad service to continue . The owner of this GM franchise should be made aware of this . I plan to also contact General Motors directly and file a complaint. With all this being said “ I am done with Heritage GMC in Rockwall ,TX . More

by MJBRIDGES Verified Customer Verified Customer

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The staff was nice, friendly and helpful. They didn't take that long for the service. They didn't take that long for the service. More

by benjose0614 Verified Customer Verified Customer

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