Marcel Lamontagne | Page 2

Dodge ram responded

I like the passionate response of taking absolutely not accountability with this. 1. Chrysler never investigated it because the investigator didn't have his tool to plug into the truck. 2. I know for sure you were not able to see the police report where it stated that I said it accelerated all in its own. That the brakes tried stopping it but the truck accelerated 3. I have never met you nor talked to you about this. I dealt with Richie Miranda. So, clearly you have no knowledge of what happened because I never spoke to you. Unless you were told a lie by someone you work with, which wouldn't shock me. 4. Doesn't matter about the car fax being generated on its own. Numerous people have contacted elmwood about the truck and each salesman they dealt with online stated numerous of times that the truck was not in an accident at all. That's after the people asked to double check with a manger and they still came back stating that the truck has never been in an accident. And I have pictures of said conversatYou clearly want to sell it before the 30 days are up after it was fixed because that is when carfax updates its database. And your website has real pictures of the truck on line. 5. You took it back because I was ready to get a lawyer and I believe a lawyer contacted your dealership. Because the day after I was told they contacted your place your place called me and said you will do whatever it takes to take he truck back. Because in the salesmans own words "truck is dangerous". I was fine with everything until I saw you trying to be deceitful and sell a vehicle with the wrong information.

Dodge ram responded

Now please end all conversations with me. Please don't message me via Facebook either. Which I found very unprofessional as my name is not attached to this. So confidentiality is obviously not being followed by your dealership as well.

Elmwood Chrysler Dodge Jeep Ram responded

Your issue was addressed several times both here and on many levels via phone, Facebook and multiple times at the dealership. You spoke with both Wayne Bland on the phone and myself via Facebook I can send you the screenshots as well as provide them to anybody if need be. The truck was not dangerous except with you as the driver behind the wheel. There was nothing wrong with the vehicle. You simply aren't taking responsibility for your own actions. Again, we always show customers the vehicle history report as well as service records to any pre-owned vehicle prior to the customer making their purchasing decision. including this vehicle. You saying that the vehicle didn't stop on it's own is not definitive proof that there was something faulty with the vehicle it sounds like you lost control of your vehicle and crashed into a house then blamed it on the truck which was replaced after you caused over $15k worth of damage to it. Say what you want but the fact remains we have a stellar reputation and what you are saying doesn't really jive. Best of luck with your new truck.

Elmwood Chrysler Dodge Jeep Ram responded

You contacted the dealership's Facebook page directly. You also put up a scathing review that was absolutely untrue in an attempt to damage and slander our company name. You also tagged myself and my teammates who work very hard to take care of our customer base in this review. You called us out and we responded. Now you're asking not to be contacted? I'm not contacting you. I'm directly responding to you calling us out in a public forum professionally skirting around using the word "Liar" because I'm a nice person. As soon as you stop posting absolute garbage, I will stop responding.

Dodge ram responded

Thank you for the very unprofessional responses. This was what I was looking for. Word of mouth pays a big part in businesses success. The basically name calling and saying you should have gave me a helmet to also saying I drove the car into my house, saying I should go to driving school. All over the Internet where there is track record of this. AgainThank you. I will be sending this all to corporate along to many other outlets. Best wishes

Elmwood Chrysler Dodge Jeep Ram responded

I thought you were done conversing. Looks like you have more to say. I also love how you site that you only dealt with Richard Miranda then tagged half the dealership in your review. Which was it? Did you only deal with Richard Miranda or did you in fact deal with all of these people? It can't be both ways. The response you received was directly proportionate to the negative energy you are spewing. Forward these responses to whomever you like. We would love them to see how passionate we are about our dealership and our reputation. Given that we don't have a history of anything like this, I'm sure they will seemingly be attentive to what you are saying but in fact it won't amount to much. Again, All the Best

Dodge ram responded

O I will. Best wishes