Manuel Cruz

To start Jennifer at the loan department was great and went out of her way to assist me with my loaner car . Manny my Service advisor got me in and out of there in just a few minutes overall I’m very sati went out of her way to assist me with my loaner car . Manny my Service advisor got me in and out of there in just a few minutes overall I’m very satisfied with my experience . More

by Kbabayan Verified Customer Verified Customer

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Extremely Helpful. I really appreciate the service and help taking care of my issue in a timely manner. I really appreciate the service and help taking care of my issue in a timely manner. More

by Beperez42 Verified Customer Verified Customer

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Pacific BMW employee Manny Rocks! Excellent customer service took care of my vehicle issues in a timely manner. Excellent customer service took care of my vehicle issues in a timely manner. More

by marissarose Verified Customer Verified Customer

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Overall everything was great ! Got my car next day ! Staff very helpful and professional thank you Got my car next day ! Staff very helpful and professional thank you More

by MEGGYB23 Verified Customer Verified Customer

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I scheduled an appointment to check my 2022 BMW x3 that I purchased from pacific BMW less than a month ago, and requested a loaner vehicle. When driving on the freeway sometimes the engine runs at higher tha purchased from pacific BMW less than a month ago, and requested a loaner vehicle. When driving on the freeway sometimes the engine runs at higher than normal temperature (past the midpoint on the gauge) and I am concerned. The technician mentioned that the car was okay as long as the lights didn’t come on, but if I wanted to leave the car, it would have to stay overnight and they didnt have a loaner vehicle available. I couldn’t leave my car overnight because I needed transportation. More

by griskim Verified Customer Verified Customer

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I had a Very pleasant experience, and I was Overall very satisfied with the service team. satisfied with the service team. More

by drc1 Verified Customer Verified Customer

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While they were not able to duplicate the brake squealing they were able to fix the glove box and the noise coming out of the front axle. Manny did a great job and they provided me with an electric loaner wh they were able to fix the glove box and the noise coming out of the front axle. Manny did a great job and they provided me with an electric loaner which was much appreciated More

by KWAMEDOW Verified Customer Verified Customer

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Great service & my car was done earlier than expected. Thank you so much Manny Cruz . Thank you so much Manny Cruz . More

by MPATEL619 Verified Customer Verified Customer

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Working with Manuel Cruz is always a pleasure. He has always provided top notch service to both my wife and myself. He has always provided top notch service to both my wife and myself. More

by johnw12 Verified Customer Verified Customer

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Manny is great, he helped me to get my car repaired. I love the new app system which I can watch the video sent by the technician. I love the new app system which I can watch the video sent by the technician. More

by actionlee Verified Customer Verified Customer

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