Manny Pinho | Page 3

RIP mustang I would like to take a moment of silence for my beautiful mustang that was killed in the incompetent hands at Shaker Family Ford Lincoln. The complica I would like to take a moment of silence for my beautiful mustang that was killed in the incompetent hands at Shaker Family Ford Lincoln. The complicated service of an oil change was to much for this dealership to handle. OIL was forgotten during the oil change resulting in a complete engine failure in their care. I was told my car wouldn't start and was asked if the car was making any noises prior to the service. I told them I was here for an oil change and nothing else. So they put me into a Hyundai Accent because shaker didn't have any loaner cars because their 2 star rating on yelp is accurate. I sat down with the service manger Rick who lied straight to my face about the party responsible being terminated. Rick then found me a Lincoln MKZ to drive because the service to fix my car would be upwards of 5 weeks. I get this mkz home and hear some type of ticking noise and notice that this loaner car is 7,000+ overdue for service. I call the dealership to make sure this was ok and rick told me he would look into it. No response, the mkz had a mechanical failure while I was driving it. (See below video) at least the offered to pay for my Uber home..... was never reimbursed my $18 After now being put into my 4th vehicle I missed place one of my credit cards. Call the dealership and ask if they can check the center console and got no response.... The dealerships offer to fix all this was to give me a base model focus for $15 dollars less a month than mustang or have the incompetent service department put in a new engine in the mustang so we can continue our relationship. I choose option C, the thought of having to deal with the staff at shaker family ford in Watertown left such a bad taste in my mouth I wrote a check for $2905 to end my lease so I would never have to go there again. More

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Excellent experience I had the pleasure of dealing with Cathy Reed the other day when I was looking to replace my Jeep. Cathy took the time and effort to research all opt I had the pleasure of dealing with Cathy Reed the other day when I was looking to replace my Jeep. Cathy took the time and effort to research all options that would meet my needs. It was an excellent and "painless" experience.....no pressure. Thanks Cathy ! More

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Excellent experience Marjan was great. She saw what I drove and found the perfect truck for me and my family. She showed me the truck I didn't know I wanted, and got me in Marjan was great. She saw what I drove and found the perfect truck for me and my family. She showed me the truck I didn't know I wanted, and got me in the drivers seat. I'm excited with my purchase! I will definatley recomend this dealership. More

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Satisfied customer Bill Reed was knowledgeable and professional . Sales and service always friendly and helpful. He knows his products and was very helpfull. Thanks for Bill Reed was knowledgeable and professional . Sales and service always friendly and helpful. He knows his products and was very helpfull. Thanks for all your help. More

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Phenomenal salesman If you’re in the market for a new vehicle I strongly suggest going to Shaker’s Ford and asking for Sal C. My experience with him was enjoyable from t If you’re in the market for a new vehicle I strongly suggest going to Shaker’s Ford and asking for Sal C. My experience with him was enjoyable from the beginning to the end. He was professional and courteous and extremely mindful of my schedule and time. He answered every question I had about the vehicles we were looking at, and he clearly does his due diligence on the technology and amenities that are offered. Manny took care of our financing for us. We were in and out of his office with new plates and registration within 25 minutes. He had a full morning, and came in early to accommodate us. While paper work printed, we talked about soccer, vacations and our families. He made our time in his office casual and comfortable! After we purchased and signed for the car, Sal sat with me and took me through every single feature, with an explanation and suggestion for each. He also called me a few times to see if there were any questions I had. He wasn’t pushy during the sale, he wasn’t rushed, and he made us feel like he genuinely wanted us in the best vehicle for our needs and family. The dealership was clean, the staff was kind, they even accommodated our children in a kids area with games and snacks. We will continue purchasing future vehicles from Shakers Ford and Sal, as they were able to turn what can be a bothersome task into a truly relaxing experience. Thank you Sal and Manny and of course Steve!! More

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William Reed & Domenic Lacaprea Bill and Dom were very courteous and professional. Both Bill and Dom were attentive, acknowledged me several times while I was waiting. Explained the Bill and Dom were very courteous and professional. Both Bill and Dom were attentive, acknowledged me several times while I was waiting. Explained the feature of the car in great length. Set up my Bluetooth. I was very impressed with the level of service. Dom went up and beyond to make the deal work and there was no pressure as most salesmen are. More

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Wonderful Dealership I had just purchased a new F250 Superduty on 9/27/17 and my experience was wonderful. James McCarley was very knowledgeable about the vehicle and took I had just purchased a new F250 Superduty on 9/27/17 and my experience was wonderful. James McCarley was very knowledgeable about the vehicle and took the time out to go over everything about the vehicle. James is an awesome salesman, this is our third car sold to us by him, Shakers dealership is Top Notch. Also, Manny Pinho who went over all the contracts with us did a fabulous job explaining everything and made it a quick and painless process. We love our new truck and plan on buying our next Ford vehicle at Shakers when the time comes. More

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Purchase On August 16 2017 I finalized my purchase of aFord Edge. Philip Rice was my salesman . He was professional ,knowledge, and was able to secure the veh On August 16 2017 I finalized my purchase of aFord Edge. Philip Rice was my salesman . He was professional ,knowledge, and was able to secure the vehicle I wanted . Phil spent a lenghty time explaining my new vehicle to me . I drove off in my new car confident and happy. More

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Best experience ever Loved everything about Shaker Ford. We will definitely make Shaker our 1st stop when it's time to purchase a new car. Jim Reed and staff were very p Loved everything about Shaker Ford. We will definitely make Shaker our 1st stop when it's time to purchase a new car. Jim Reed and staff were very pleasant to work with. More

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Cathy was a great help. Cathy was great with taking car of the change over of my lease vehicle. She worked with me and then when my husband went to pick up the vehicle it onl Cathy was great with taking car of the change over of my lease vehicle. She worked with me and then when my husband went to pick up the vehicle it only took about 15 minutes to go over the paperwork. Cathy gave us great service and with a smile. More

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