Manny Arteaga

The dealership had great customer service and my vehicle was quickly taken care of by the staff. was quickly taken care of by the staff. More

Helpful 0

Report | Print

When I walked in he was Very friendly and answered every question I had , overal my experience was very good and this is the only dealership I’m going to while I’m stationed here at Great Lakes naval base question I had , overal my experience was very good and this is the only dealership I’m going to while I’m stationed here at Great Lakes naval base More

Helpful 0

Report | Print

They do great work I have bought 4 cars from this dealership and the service work is always good I would buy more and I would recommend people to buy from them I have bought 4 cars from this dealership and the service work is always good I would buy more and I would recommend people to buy from them More

Helpful 0

Report | Print

Great experience Organize visit everything was done timely waiting area was clean and enjoyable for the wait i was able to spend the time they said it would take And w Organize visit everything was done timely waiting area was clean and enjoyable for the wait i was able to spend the time they said it would take And was finished right on time More

Helpful 0

Report | Print

EXCELLENT! Our overall experience with (Juan)Tony, Manny and Gary was exceptional. The went over and above to help us yet not be over bearing or annoying. Our overall experience with (Juan)Tony, Manny and Gary was exceptional. The went over and above to help us yet not be over bearing or annoying. More

Helpful 0

Report | Print

Beware of hidden fees I purchased a car today from this location. Maria had been very responsive and helpful setting things up via text and email ahead of time, as I didn’t I purchased a car today from this location. Maria had been very responsive and helpful setting things up via text and email ahead of time, as I didn’t want to drive up from Chicago to learn the car I wanted had been sold. I met Wilfredo, who was perfectly pleasant during the test drive, but things got weird when we began to talk numbers. He initially appraised my trade in at $500, though I’d received multiple offers for $1800 at other dealerships earlier in the week. It wasn’t until I insisted he go to kbb.com and put in the exact specs for my car to get back to $1700, but the vast discrepancy from the start was frustrating, and he kept telling me that it shouldn’t be a big deal since the price on the car I wanted was lower than other dealerships (but not THAT a much lower). We continued to talk numbers, and I had done a fair amount of research ahead of time on exactly what tax, title, and license fees would cost me as well as how monthly payments would price out. We came to an agreement on the sales price and trade in price, but he kept giving me a monthly payment amount 20% higher than what I had calculated on my own. When I then went to meet with Manny for financing, he tried to have me sign over the title on my trade in before giving me any final confirmation of numbers on the car I was buying (perhaps that’s typical, but it felt odd). Sure enough, when I asked him to go over what was factoring into my monthly payment, it didn’t reflect the price Wilfredo and I had agreed upon, and there was a $3000 Gurnee package, $1000 for something I don’t remember, and $600 for VIN etching. It took about an hour and a half more to get back to the price I negotiated with $4000 in fees off, but he insisted they couldn’t reduce the price on VIN etching because it had already been done, so we ended up agreeing upon $200 more for my trade-in (in what world it costs $600 to etch a VIN, I have no idea— sounds like something that takes 5 minutes). Do your research ahead of time, and in the age of smart phones, use your own online calculator to calculate a monthly payment before they try to fool you with massive extra charges. The one positive thing I can say is that though the negotiations were very frustrating, both Manny and Wilfredo were always polite and not particularly pushy, which is far more than I can say for the employees of four other dealerships I visited before this who talked down to me and belittled me as a woman buying a car on her own. More

Helpful 2

Report | Print

Great Experience with Ram Purchase Justin was great, I had him running all over and he had no problem bringing up multiple Trucks up front for me to look at and compare. highly rec Justin was great, I had him running all over and he had no problem bringing up multiple Trucks up front for me to look at and compare. highly recommended!!! More

Helpful 0

Report | Print

Worth the hour drive! Justin was very polite and friendly as well as very knowledgeable. He showed us how everything works on our 2016 Chevy Traverse and we felt comfortab Justin was very polite and friendly as well as very knowledgeable. He showed us how everything works on our 2016 Chevy Traverse and we felt comfortable driving it off the lot. He went over and above making sure we got a great deal and was very honest about recommending our options. It was a great experience all around and I would recommend buying a car here to everyone I know! More

Helpful 0

Report | Print

Very Friendly & Attentive Mike Ballard greeted my wife and I as we entered the showroom. We had previously arranged an appointment with Gurnee Chrysler/Dodge via their web sit Mike Ballard greeted my wife and I as we entered the showroom. We had previously arranged an appointment with Gurnee Chrysler/Dodge via their web site. I had specific model, color, and optional equipment that I wanted met. Mike, after finding that their inventory did not include the exact Pacifica model I wanted, took time to search other dealers for this specific model. It was found in another state. Gurnee Dodge sent Mike to that dealer located in Ohio to drive it to their Gurnee location, and without any added delivery charge. The price of the car reasonable and below the average local selling price. Mike and all of the other people we met were very friendly. Mike is an especially nice guy to deal with. When we went to pick-up my new Chrysler, Mike worked with the service department to get the splash guards installed before we left their dealership. More

Helpful 0

Report | Print

I will never buy from anywhere else! The first time I purchased a car from this dealership I had horrible credit, just started a new job and literally had no idea what I was doing. Then, The first time I purchased a car from this dealership I had horrible credit, just started a new job and literally had no idea what I was doing. Then, I met Manny. Manny got me into a beautiful car and gave me an even better price. A year and a half later I was able to trade up to my dream car with no negative equity and an amazing interest rate. You should all go and see Manny when purchasing a vehicle. I never felt pressured or bullied and he is a dream to work with. More

Helpful 0

Report | Print