Madeleine O'Neil | Page 3

As a first time customer I found the staff was exceptionally friendly and welcoming! The customer drop off service was great as I was able to get to work on time while they worked on my vehicle. exceptionally friendly and welcoming! The customer drop off service was great as I was able to get to work on time while they worked on my vehicle. More

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My vehicle had an unfortunate accident while it was in having service done. I was not notified until I called. When I showed up to see the damage, Rod didn't seem overly sincere when discussing the incide having service done. I was not notified until I called. When I showed up to see the damage, Rod didn't seem overly sincere when discussing the incident, however,that's not the issue at hand. The repairs were completed over the next 4 weeks and the vehicle was then returned to me filthy. How am I supposed to verify a paint job if I can't even see the paint clearly. I went to talk to Rod fed me a line of xx that they can't use the buffers because of fresh paint (which is true) but it was a total cop-out. The vehicle could have been rinsed/decontaminated by the detailing team without using the buffers and then stored inside for pick-up. More

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We had a very good experience buying our Ford hybrid truck there. We didnt feel pushed or pressured by the team who were very accommodating to what I wanted.thank you Hailey Holly and Huseyn. truck there. We didnt feel pushed or pressured by the team who were very accommodating to what I wanted.thank you Hailey Holly and Huseyn. More

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They are So friendly very good service they answer all questions 100 x thank you. questions 100 x thank you. More

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Awesome experience amazing staff. I would highly recommend Southbank Dodge. The staff are always helpful and professional, and always take the time to answer all my questions and conc I would highly recommend Southbank Dodge. The staff are always helpful and professional, and always take the time to answer all my questions and concerns. More

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I will never get tired to say that I love to deal with Dan and Madeleine. They are great assets of Southbank dealer. I trust them. I have dealing with them for years. Dan and Madeleine. They are great assets of Southbank dealer. I trust them. I have dealing with them for years. More

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Incredible service team- honest and dependable. Brent and his service team have always provided me with excellent service. Brent and his service team have always provided me with excellent service. More

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I had issues with the ABS brakes on my 2018 Jeep Wrangler. After a few minutes Tyler Parker who worked meticulously at finding what the problem was and after a few visits he achieved excellence in Wrangler. After a few minutes Tyler Parker who worked meticulously at finding what the problem was and after a few visits he achieved excellence in customer service and a true appreciation for my frustrations. More

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It should have been a 5 star but…. Front line staff at Southbank is usually friendly and helpful, expecially Mrs Madeleine, but what happened yesterday to my wife is absolutely not ac Front line staff at Southbank is usually friendly and helpful, expecially Mrs Madeleine, but what happened yesterday to my wife is absolutely not acceptable. Our car has been left for regular service, and in the afternoon we got a message from Tyler who was recommending some extra service such as breaks service and “hub service”, on top of oil and filter for a total of 728 CAD + taxes. After a short conversation with Tyler, who very kindly and professionally explained that these services were only recommended to prolong brakes’ life and not having any safety impact, my wife refused them, confirming only oil&filter. And here comes the incredible. She received a call from Mr Rod, who firstly asked her if she was speaking spanish (!) and after “threatening” her that not having these extra services would have invalidated the extra cover we have through a third party, following another refusal from my wife, he simply hang up the phone! Wr really hope that management can take a serious action against this employee. Obviously what happened has broken the relationship of trust with Southbank, and we are seriously considering to have out car serviced somewhere else. More

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Service was great. People were extremely friendly and took the time to listen to any issue I had. People were extremely friendly and took the time to listen to any issue I had. More

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