Maalik McKoy-Cohen | Page 3

Sergey and Star Auto Mall got me into the car that i wanted! These people are amazing! My family has bought many cars from them wanted! These people are amazing! My family has bought many cars from them More

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Great customer service , made it simple to finance the vehicle that I wanted . Truly grateful . vehicle that I wanted . Truly grateful . More

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Easy process, Maalik was very nice, & didn’t pressure me at all. Finance could have come up just a smidge more on my trade in & would have been a five star for the dealership. at all. Finance could have come up just a smidge more on my trade in & would have been a five star for the dealership. More

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Jimmy is a great person all the employees are great people thanks Jimmy Merry Christmas to all and happy new year people thanks Jimmy Merry Christmas to all and happy new year More

by brianbarndt.bb Verified Customer Verified Customer

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They got me a loan and got me a car and the car seems alright so far alright so far More

by RJHOLOVACKO Verified Customer Verified Customer

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Car broke down 4weeks after purchase and they tried to fix and they keep telling me to bring it in. Tried to call the seller but he won't return my call back. I'll like to trade it in for reliable car. Bu fix and they keep telling me to bring it in. Tried to call the seller but he won't return my call back. I'll like to trade it in for reliable car. But no one will return my calls. More

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Everyone here was so professional and helpful with getting me in a car! Good prices and good salesmen 👌🏼 getting me in a car! Good prices and good salesmen 👌🏼 More

by mclewell139 Verified Customer Verified Customer

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Salesman Maleke is horrible. Promised you a lot of thing during purchase and dissapear. It has ben a month and some of the things i was promised are still not done. If i would Promised you a lot of thing during purchase and dissapear. It has ben a month and some of the things i was promised are still not done. If i would of known i would of gone somewhere else. More

by wlouis00720 Verified Customer Verified Customer

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I bought a nice used car last month. Luckily, all is well. But it didn’t start so nice. I probably should have gone elsewhere. The tire pressure sensor fault light was on the dash on tes Luckily, all is well. But it didn’t start so nice. I probably should have gone elsewhere. The tire pressure sensor fault light was on the dash on test drive which was reset afterwards by Service but that’s not the proper fix. After purchasing I drove away, it went off. I informed them that there is a problem. They said they would fix it or I get it fixed and they refund me. A few days later, the worn brake pad sensor lit up the dash. I brought it in. They said bring it to dealership, they will reimburse. Dealership appointment was more than 2 weeks out. I took it to a certified Land Rover repair shop bc I couldn’t take the chance this could be a serious issue. Over $400 just for brake sensor. Tire pressure sensor was $180 for OEM sensors and installed, not purchased from Land Rover. Those would have been nearly $600 for 4 tire sensors, without installation and wheel balancing. Eventually, I kept my dealership appointment and the car was thoroughly inspected for problems and it was good to go. I gathered my receipts and brought them back to Star Auto 512 and the head of Service said I would be reimbursed $580 approximately. Management was involved with that decision as well. I have been waiting several weeks now for my money and they did not keep their word. I finally got my registration and plates, which they screwed up. They were supposed to transfer my plates-not issue new ones. I did the transfer myself. Waisted my time. They can still do the right thing and pay what they owe me. If not, my plan after this is to leave it to the legal system, file a complaint with state attorney general. It should not have to be like this. More

by Dad58 Verified Customer Verified Customer

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Patient and personable staff. Malik went out of the way to make me comfortable at every stage of the transaction until the deal was completed to my satisfaction. Malik went out of the way to make me comfortable at every stage of the transaction until the deal was completed to my satisfaction. More

by ahener Verified Customer Verified Customer

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