MOSES BROWN | Page 5

Mr. Moses is a great service adviser and always explains my summery to me! Great guy and makes my service experience great and go smoothly at toyota. my summery to me! Great guy and makes my service experience great and go smoothly at toyota. More

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Legacy Toyota is amazing: tuned-in to my needs, on-task, Legacy Toyota is amazing: tuned-in to my needs, on-task, and thoroughly helpful. Thursday, I took "Sushi" (she's from a good Japanese family an Legacy Toyota is amazing: tuned-in to my needs, on-task, and thoroughly helpful. Thursday, I took "Sushi" (she's from a good Japanese family and she's yummy), my 2001 Toyota Camry LE, which I purchased from Team Toyota, Legacy's predecessor, on December 27, 2000, in for her routine six-month service. My brother and sister-in-law from Missouri had been visiting last week, smelled something strange, maybe the right front brake, and said I should have it checked as soon as possible. I took her to Moses Brown, my service consultant, for oil/filter change, 19-point check-up, etc., and be sure to check the brakes. Moses had the mechanic work on her, then came to tell me the brakes were OK, the smell was from some bad oil leaks: the valve cover gasket was pouring oil onto the engine and one or two other places may be leaking oil as well. I offered to come back tomorrow, but I needed to have it repaired before driving because it might catch on fire. I called and cancelled a doctor's appointment and prepared to wait for the duration. Called my husband to tell him what was happending. He suggested I look around to see what options Legacy might have. Sushi was getting old; we shouldn't spend a lot on repairs; and maybe it was time for me to have another car. I told Moses who said if that's what I wanted, he'd introduce me to a fine salesman who would work with me, whom I could trust. He was Terrence Fisher, a most pleasant and responsive man, a PROS certified sales consultant. Terrence talked with me a bit to find out what I was interested in; then we went driving around to see what was available. I've always liked the Camry, but something smaller would be OK. But because I wanted a power driver's seat, the Corolla wasn't an option. We looked at used Camrys. I didn't like any of the dark colors; I wanted something light. Actually I've never bought a used car; I truly prefer new. We came to the silver 2013 (which we ended up buying). Did I like the color, the style, would I like to drive it? Yes, yes, yes. We went out on a test drive. By the time we came back, I wanted to see what we might do. Terrence let the sales manager, Charles Sciandra, know of my interest. I called my husband and talked things over with him. We had some back-and-forths. Charlie came out to ask if I were selling Sushi what I would ask for her. I've always loved Sushi, never wanted to sell her, hoped to keep her forever. But I finally came up with an amount. Then Charlie called my husband. A few minutes later, Terrence came to congratulate me; I have a new car! My husband drove out to Legacy, met Terrence and Charlie; the deal was closed. Terrence took us to the business manager, Kelly Kaye. She asked the business questions, explained what we needed to know, filled out all the forms for us to sign, and completed the grueling process quickly and cheerfully. Terrence came back to change the license plate, unload Sushi and put everything into Sushi II. What a tremendous help he was, once again. Each of the four staff we dealt with was completely competent in their area. They were willing to help us every step along the way, guiding us, explaining what was happening and why. They were straight-forward, cheerful, responded to us as a team. Actually we had a lot of fun dealing with them. We enjoyed our experience and are both satisfied and happy with the outcome. Sushi II will be happy, too. More

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MR. MOSES BROWN IS ALWAYS HELPFUL AND KNOWLEDGEABLE OF THE CARE AND MAINTENANCE OF MY 2012 CAMRY. HE IS VERY PROFESSIONAL AND HAVE A PLEASING PERSONALITY. THE SERVICE DEPARTMENT AS A WHOLE IS WONDERFUL. THE CARE AND MAINTENANCE OF MY 2012 CAMRY. HE IS VERY PROFESSIONAL AND HAVE A PLEASING PERSONALITY. THE SERVICE DEPARTMENT AS A WHOLE IS WONDERFUL. More

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