MERRICK WADE

I am writing to express my gratitude for your excellent customer service at Duval Acura Service Department. Jovie and the team always go above and beyond to ensure that my car repairs were completed in a t customer service at Duval Acura Service Department. Jovie and the team always go above and beyond to ensure that my car repairs were completed in a timely and professional manner. They were very attentive, courteous, and informative throughout the whole process. Jovie kept me updated on the status of my car, explained the details of the repairs, and answered all my questions patiently. He also arranged a complimentary loaner vehicle for me, which was very convenient and appreciated. I am very satisfied with the quality of the work done on my car. It runs smoothly and looks great. Duvsl Acura Service Department have earned my trust and loyalty as a customer. Thank you for your outstanding service and dedication. Each of you are a valuable asset to Duval Acura and I hope they recognize your efforts. More

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My experience with Duval Acura Service Department has been horrible. I purchased a certified MDX in September of 2019. Issues that were noticed have been brought to the attention of the Service Departmen been horrible. I purchased a certified MDX in September of 2019. Issues that were noticed have been brought to the attention of the Service Department Manager. Duval Acura Service Department has attempted and failed to fix one concerns that was present (was repaired at another Acura dealership) and has been unreasonable in addressing another issue that should have been taken care of prior to the sale of my vehicle. After being a Lexus owner for the past 20 years the customer service experience and service at Duval Acura is very disappointing and not customer focused. More

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Best car buying experience in 50 years! The BEST dealership ever....and we've been in many over the years! The excellent service department is an important reason we chose Duval Acura in th The BEST dealership ever....and we've been in many over the years! The excellent service department is an important reason we chose Duval Acura in the first place. Having Cain Pierce as our salesman made this an excellent, smooth buying experience. Would (and will) recommend this dealership to anyone! It is top notch in every respect. Thank you, Cain! You are amazing!! More

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I always receive exceptional service when I bring my TLs in to Duval Acura. The bill is consistent with the quote and the car is always ready and clean as promised. in to Duval Acura. The bill is consistent with the quote and the car is always ready and clean as promised. More

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Great service as always! Casey took great care of me and my Honda CRV from the beginning to the end. Duval Acura is priced very competitively and the service is great on top o Casey took great care of me and my Honda CRV from the beginning to the end. Duval Acura is priced very competitively and the service is great on top of that. I would recommend the dealership to anyone. More

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Duval Acura Service department is phenomenal! They make you want to keep your Acura and treat you with honesty. I have a 2004 TL that runs great and is reliable, thanks to Duval’s Service Team! you want to keep your Acura and treat you with honesty. I have a 2004 TL that runs great and is reliable, thanks to Duval’s Service Team! More

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Always friendly , attentive and good quality work ! We love the loaner cars and the fact that you can get checked in very quickly and be able to get on your way ! Thanks! love the loaner cars and the fact that you can get checked in very quickly and be able to get on your way ! Thanks! More

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always a great experience dealing Duval Acura thanks to Arick Armenta going in for service is a great experience the best. the entire staff are so helpful what ever Acura has going keep it up. thanks to Arick Armenta going in for service is a great experience the best. the entire staff are so helpful what ever Acura has going keep it up. More

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Always a pleasure at this dealership. Fast accurate service would recommend to all my friends and family.we have used this service dept for over 25 years. service would recommend to all my friends and family.we have used this service dept for over 25 years. More

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Merrick and his staff are always pleasant. The work was performed in a timely manner, and I’m extremely happy with the results. Thank you. performed in a timely manner, and I’m extremely happy with the results. Thank you. More

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