MARLAN JEANRISTIL

Staff was completely unprofessional, passive aggressive and rude. Denied me the right to speak to a manager. When I did speak to a manager, he stated he “did not want to hurt my feelings or upset me” when and rude. Denied me the right to speak to a manager. When I did speak to a manager, he stated he “did not want to hurt my feelings or upset me” when I tried to negotiate pricing. Completely inappropriate and unrelated to the deal. Salesperson quit through text, which caused me to be paired with a new salesperson and re-do paperwork. I was told different information in sales vs finance. Finance manager was not honest about warranty packages which caused price of vehicle to skyrocket. I had to go back 2 days later with reinforcement to make changes to contract and get a proper number. I have never experienced such unprofessionalism at a dealership in my life. Won’t be back and will NOT refer anyone to this dealership. More

by Domonique Verified Customer Verified Customer

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Attentive, knowledgeable, Helpful, professional, they will work w/ You to help get what you can afford & we even did a test drive which was great! will work w/ You to help get what you can afford & we even did a test drive which was great! More

by shayleve731 Verified Customer Verified Customer

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I had no intentions of purchasing a car that very day, but Marlan heard me loud and clear. Found me something that checked off everything I wanted, even the silly things like a color preference. I am v but Marlan heard me loud and clear. Found me something that checked off everything I wanted, even the silly things like a color preference. I am very grateful for all the members who played a role. From insurance (so sorry I didn’t catch her name), Marlan, Evan, and the other members that we crossed paths with that day. So appreciated. Thank you! ⭐️⭐️⭐️⭐️⭐️ More

by katie_rodriguez Verified Customer Verified Customer

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Marlan was extremely helpful and welcoming. He made sure we were updated and comfortable while there. Lorence (financial manager) was extremely kind and helpful. He made sure we were updated and comfortable while there. Lorence (financial manager) was extremely kind and helpful. More

by GABRIEL1524 Verified Customer Verified Customer

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The Team over at Al Hendrickson Toyota, including Marlan and Marcos, were nothing short of exceptional. They were very professional and helped make the buying process very easy. and Marcos, were nothing short of exceptional. They were very professional and helped make the buying process very easy. More

by eraid62 Verified Customer Verified Customer

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The process to buy a vehicle was definitely too long 5 hrs, ridiculous !!! The temp outside being 62 degrees, with AC on, no heat. I was frozen. hrs, ridiculous !!! The temp outside being 62 degrees, with AC on, no heat. I was frozen. More

by msflorida2010 Verified Customer Verified Customer

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I like the fact I called in with my issue I was instructed to come in to service and my issue was resolved promptly without a long wait. instructed to come in to service and my issue was resolved promptly without a long wait. More

by RUCKERHEN1017 Verified Customer Verified Customer

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First, when you are in the process to buy a car they'll go above and beyond to get the sale. Once you sign the paper you are on your own. I had multiple issues the following two days after the sale and I r go above and beyond to get the sale. Once you sign the paper you are on your own. I had multiple issues the following two days after the sale and I reached out to their customer service via chat and they promise you that they are going to have someone follow up with you and they never do. I needed help getting the registration code for their Advantage Program so I can utilize when needed to no avail. I wanted to cancel my Gap Insurance and the same: "We'll have someone reach out to you". They did reach out but they were trying to sell me a car. That's how disconnected they are in their communication. I highly recommend to not do business with them. If you need them after the sale you won't find them. More

by RONLAK Verified Customer Verified Customer

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Made an appointment to test drive a car. . the car wasnt ready and had to wait an hour. Was paying Cash and was still at the dealership for hours when we knew what car we wanted and didnt hav . the car wasnt ready and had to wait an hour. Was paying Cash and was still at the dealership for hours when we knew what car we wanted and didnt have to try for financing. More

by Erica Verified Customer Verified Customer

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Before buying my car I've been there once or twice to change oil filter and some other repairs because I knew that service was fast and reliable but this time I was attended by my friend Marian who I alw change oil filter and some other repairs because I knew that service was fast and reliable but this time I was attended by my friend Marian who I always knew him as a really happy and hard worker person. He explained me all the procedures and managed to convince me to buy a car the same day. More

by jcburgazorrilla Verified Customer Verified Customer

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