Luis Ramos | Page 4

Excellent service department. Thanks for the quick in and out service. Routine maintenance as well as navigation system troubles problem solved with no problem thank you very much. and out service. Routine maintenance as well as navigation system troubles problem solved with no problem thank you very much. More

by mrboard Verified Customer Verified Customer

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I'd like to give zero stars.Earlier this month, I I'd like to give zero stars. Earlier this month, I reluctantly took my car to Bergeron because I rationalized that the dealership would know best I'd like to give zero stars. Earlier this month, I reluctantly took my car to Bergeron because I rationalized that the dealership would know best how to find and fix the problem I was having. I had been avoiding this place like the plague due to their lack of competence and overall horrible service. Initially, I brought my car in on a Tuesday, late in the afternoon, just to check the availability in the upcoming days. I spoke to Chris who told me I could come back Thursday. Like a fool, I showed up at 7:00 a.m. Thursday morning and Chris told me that he would have the car looked at and most likely it would be fixed that same day. Surprising since it normally takes weeks to even get an appointment and then several more days to get to and fix the car. I figured their bad business practices had run all the customers off. Well, I walked home and waited. And waited. And waited some more. Shortly after noon, and after no phone calls from Chris with an update, I called and spoke to Louis (Luis) (idk) and he said that Chris had gone home for the day and they hadn't gotten a change to look at my car yet. Uhhh. So I told him what Chris told me and then asked him when was someone going to call me. He put me on hold, came back and this is where the lies began. He said that they were still looking into the problem and he would get back to me in a little bit and let me know something. He repeated this sentence three times back to back unprovoked. I guess he thought that if he said it enough times it would be more convincing. I waited several more hours and then began calling again at around 4:45. How were they going to fix my car the same day if they hadn't even gotten an authorization from me to get started? No one answered after several calls, so I walked back to the location. I found Louis and he said my car was UNDRIVEABLE! He said there were several issues, blah, blah, blah. I said ok well that's fine but what about a loaner car. He said that wasn't possible due to Hurricane Delta. I said well, no one told me I would be without a car and I want the option to evacuate. Well the conversation didn't go well and I asked for his supervisor. After going back and forth with Chris, who told lie after lie, David, the supervisor, asked me if I wanted my car. I said yes! I thought I would be waiting for at least an hour since it was UNDRIVEABLE. It wasn't undriveable when I brought it in so I imagined the engine had been pulled, and a pile of parts on the floor. Well.....within five minutes, David brought my car to me and apologized, stating that Chris should have called me earlier in the day and told me they hadn't gotten to it. Uh...yeah! They hadn't even looked at my car. Hadn't test driven it. Hadn't done anything. But tried to deprive me of my car for which would have been Thursday (the day I brought it in), Friday (they were posting signs saying they would be closed Friday due to Hurricane Delta), Saturday (they only work half a day), Sunday (they are closed), and at least part of Monday if not longer. Now if that's how long it takes to fix, that's one thing, but to not even communicate this to me and just be too pathetic to admit that they didn't do anything after having it all day is something else. At one point David even suggested that Louis call Enterprise to see if they had a car I could rent. I immediately informed them that if anyone would be renting a car for me, it would be them! I've learned my lesson. I may have said this before, and I meant it. But I really, really mean it this time. I will NEVER return to this place. Once I left, I started thinking that I needed to find a real mechanic. One that is hands on. One that will get up under the hood and find the problem. So, I went home, searched on Yelp and found exactly that. I took my car there Friday and they got up under the hood and found out what the problem was, ordered the parts, all within 30 minutes. I will be taking it back next week to have the work done. They also found the reason behind another issue that Dodge could not find in the past but said could be something major. Turned out to be something very minor that will be fixed for free. Again..Never again! More

by jayemackey Verified Customer Verified Customer

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Great service! Brought my car in and they fixed all the issues, and also provided car service. The fixes were quick and properly researched. THanks! issues, and also provided car service. The fixes were quick and properly researched. THanks! More

by Uptown Resident Verified Customer Verified Customer

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Everyone is always so helpful, friendly and professional. They make all aspects as flawless as possible and are always available to answer questions or concerns. Luis Ramos in service is always so easily a They make all aspects as flawless as possible and are always available to answer questions or concerns. Luis Ramos in service is always so easily accessible and responsive. I appreciate this type of customer service more than ever. More

by nstacey Verified Customer Verified Customer

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I discovered on my way to work that one of my tires was extremely low and in need of maintenance. I arrived at the dealership and was immediately helped. extremely low and in need of maintenance. I arrived at the dealership and was immediately helped. More

by llghcst Verified Customer Verified Customer

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I’ve brought my car to be repaired four times already and it still has the exact same problem. This is very disappointing I’m too busy for this. it still has the exact same problem. This is very disappointing I’m too busy for this. More

by teesie7700 Verified Customer Verified Customer

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A very friendly team and they kept me updated and keep me updated about my vehicle Lewis was my advisor and he was very friendly updated about my vehicle Lewis was my advisor and he was very friendly More

by mdscott8107 Verified Customer Verified Customer

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Great service! Friendly and knowledgable staff! Keep up the great work! Definitely will reccommend to all my family and friends! Always on point when it comes to making the customer happy! the great work! Definitely will reccommend to all my family and friends! Always on point when it comes to making the customer happy! More

by llghcst Verified Customer Verified Customer

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Service as usual was top notch. Service was done quickly and first rate Service people were courteous and friendly as was the administrative people inside and first rate Service people were courteous and friendly as was the administrative people inside More

by jgreenwood1 Verified Customer Verified Customer

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Everyone was great and accommodating The greeting was Everyone was great and accommodating The greeting was great and the checkout was great I really appreciated the hard work the service staff did to Everyone was great and accommodating The greeting was great and the checkout was great I really appreciated the hard work the service staff did to get my tires on as I was as told it was tough More

by ffmf4ever Verified Customer Verified Customer

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