Luis Perez-Mendoza

The service advisor Alexis Bell went above and beyond to help me with my maintenance service. She not only made sure I had the correct amount of service points accredited to my account but arranged to have help me with my maintenance service. She not only made sure I had the correct amount of service points accredited to my account but arranged to have me brought home while my car was being serviced. She went above and beyond what I expected and I will always use Levittown ford for all my future maintenance. More

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The dealership is very clean and well maintained. I have been a loyal customer because they have been able to help me get a good deal. Hopefully the prince of cars go down soon I have been a loyal customer because they have been able to help me get a good deal. Hopefully the prince of cars go down soon More

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Was shopping for a new Expedition and met with Luis Perez-Mendoza. He knew the truck inside and out and gave me a fair value on my trade. The managers Darnell Desforges and Danny Krauciunas made the Perez-Mendoza. He knew the truck inside and out and gave me a fair value on my trade. The managers Darnell Desforges and Danny Krauciunas made the process extremely easy and they were able to get me into the new truck in just a few hours! One of the best and easiest experiences I have every had a dealership. Will definitely refer friends and family to the dealer! More

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I found a Jeep Grand Cherokee (2017) at Levittown Ford that was a better price than the same car in CT where I live. Drove the 2 hrs to get there and test-drive the car and the salesman, Luis, knew nothi that was a better price than the same car in CT where I live. Drove the 2 hrs to get there and test-drive the car and the salesman, Luis, knew nothing at all about the car and couldn't answer a single question. He never followed up and when I called him, he was either "gone for the day" (3 days in a row?) or not available. I purchased the car anyway and somehow they found him to take the deposit over the phone. Never heard from him again. Went to pick up the car and nothing had been done - credit app not processed, car hadn't been cleaned, none of the paperwork, etc. Ended up at the dealer past 8:00pm on a Friday night while the manager and finance guy did everything. That was the first issue. Second issue: When I picked up the car, they gave me an in-transit temporary registration/pass good for 30 days until they could get the car registered in CT. I have called weekly to check on the status of the registration, and I was told once the paperwork is in "it's out of our hands" how long it will take for CT to register the vehicle. Big surprise, the temporary tag expired yesterday so now my son is at school in upstate NY driving a car with no tags. I called all day today and talked to managers and finally the GM, Charles, to find the status of the registration. Their response was for me to "send them any tickets my son gets if he's pulled over and they'll take care of it." xxx? Spent 2 hrs on the phone with NY DMV and CT DMV and found out that it takes 30 days from the time the paperwork is sent in to get the car registered out of state. DMV said I should have gotten a "tracking number" from the dealer so I could check the status of the registration myself. Called the dealer back, Charles said he would get back to me with an answer. Never heard from him and he's gone for the day. They close at 8pm, but apparently most people leave at 4:30 according to the receptionist. They also use a third party to do their out-of-state registrations. Literally, every time I call the dealership, the person I ask to talk to is never available, and no one returns voice mail messages. So, today, I called over and over again until I got a live person to talk to. I talked to two sales managers, Kevin and Darnell, and I wasn't nice because (1) no one would take my calls, (2) no one offered any solution, and (3) no one would even check the status of the registration at DMV to see if there was a problem. Darnell was downright nasty, constantly interrupting me and eventually hung up on me. I don't need to be played by managers at a car dealership, esp when all I want is to find out when my car will be registered. I should have driven home and never looked back after dealing with Luis, the non-sales/sales person, but I missed that red flag because my son liked the car. To everybody else out there, don't waste your time there - it's not worth it. There will be a problem somewhere along the way, guaranteed, and they do not care about their customers. The CT DMV told me that they usually complete out-of-state registrations 30 days from when they receive the paperwork. Given that I bought the car at the end of July, the paperwork has probably been sitting on someone's desk for a few weeks of August while they were on vacation, but it is beyond the managers to admit they dropped the ball, or the the third party dropped the ball. I reported them to the NY DMV in Albany for what good it will do, and I filed a formal complaint at Ford Motor Company for the sloppy work they do at Levittown Ford and for their horrendous customer service. My son's driving a car with no tags and if he gets pulled over the police will probably think it's stolen. He also can't get a parking pass at college because the car isn't registered. Darnell, the Sales Manager told me I would "get the registration when I get it from them." Charles, the GM did call me back, but just to let me know it will be 2 more weeks before the registration is done. At this point, it's about their nasty attitudes, terrible customer service and their refusal to even look into the issue to see what the problem is until I caused a big stink there. Now they treat me like I'm a crazy person. I didn't start out nasty, but when people refuse to do their jobs or be accountable for not doing their jobs, or offer to help, or call DMV on their own, I don't know what they expect. If I could return the car I would. Worst car dealership and the worst employees ever. More

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