Luis Pacheco | Page 2

This dealer was exceptional! I was very happy and extremely satisfied with this service. Tom Verheek was extremely helpful and was able to answer all of my questions. Luis Pacheco and Mike were also extremely satisfied with this service. Tom Verheek was extremely helpful and was able to answer all of my questions. Luis Pacheco and Mike were also an asset in helping me make my decision and provided exceptional service. I would highly recommends this dealer to family and friends. More

by JMGLEZ24 Verified Customer Verified Customer

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Outstanding! True Professionals!!! Zero Nonsense in the buying process that unfortunately some customers experience when purchasing vehicles at other dealers. I will be back soon! buying process that unfortunately some customers experience when purchasing vehicles at other dealers. I will be back soon! More

by younger12 Verified Customer Verified Customer

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As soon as i walked in the door i felt Like family... from every aspect of buying a car. From the salesman, to the finance, to the Front office people. Thank you so much Hawthorne Chevy from every aspect of buying a car. From the salesman, to the finance, to the Front office people. Thank you so much Hawthorne Chevy More

by the1blegend25 Verified Customer Verified Customer

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Everyone we met there was extremely 👍 nice🤗 My uncle bought his 2011 impala there, which he gave to me just before he died, so we wanted to deal with the same place when it was time bought his 2011 impala there, which he gave to me just before he died, so we wanted to deal with the same place when it was time More

by BARBARABLISS Verified Customer Verified Customer

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Mike Keane in sales was always responsive. Finance mgr Carrie Bickford tried to scam me with extra phantom $500 “pre owned fee” NEVER discussed in previous conversations when I specifically asked all cost Carrie Bickford tried to scam me with extra phantom $500 “pre owned fee” NEVER discussed in previous conversations when I specifically asked all costs and fees. The etching fee ?? Could’ve been a great experience but really soured with the scam. They did refund the fee after I complained. No response from sr mgmt after their “contact me with any issues” emails. Tried to give business during this COVID time and get a good, straight deal but someone couldn’t resist the scam. I would’ve been recommender but not after that. More

by GERRITTGEHAN Verified Customer Verified Customer

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Fantastic! I followed a manager here from another dealer and he came through with flying colors! The salesman that helped me was fast and to the point! The GM worked wonders! The SUV is phenomenal!!! and he came through with flying colors! The salesman that helped me was fast and to the point! The GM worked wonders! The SUV is phenomenal!!! More

by f.r.a. Verified Customer Verified Customer

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Trade in I feel my trade in was stolen. I traded in twice the car I purchased due to down-sizing. Sometimes dealers can take it on the chin and give back. They I feel my trade in was stolen. I traded in twice the car I purchased due to down-sizing. Sometimes dealers can take it on the chin and give back. They always make it up in the end on Financing! More

by MIKENLISA98 Verified Customer Verified Customer

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"Nightmare" This is my 3rd car as a loyal customer with Hawthorne Chevrolet (HC) Within LESS than 24hrs of purchasing my used Chevy Trail Blazer (which was servi This is my 3rd car as a loyal customer with Hawthorne Chevrolet (HC) Within LESS than 24hrs of purchasing my used Chevy Trail Blazer (which was serviced by HC for the life of the vehicle) my family and I came to the realization that the transmission was inoperable. When driving the vehicle on the highway it lost power and all of the transmission fluid had leaked out B4 our eyes. I had the vehicle towed from route 208 N right back to Hawthorne Chevrolet thinking that they would fix it without any questions asked??? Not only did they say it was "Sold as is and not responsible", they charged me $750 to replace all of the lines thinking that would be the solution. After picking up the car when the transmission lines were done, within minutes on my drive home the transmission was slipping again. The vehicle was taken directly back to Hawthorne Chevrolet. Steven in service had told me that 3rd gear was slipping and recommended a re-manufactured transmission. Hawthorne Chevrolet then proceeded to tell me that it’s going to cost me $3000 plus tax out of my own pocket. I just purchased a car for $6300, why should I have to put in new lines ($750) + a new transmission ($3000) with in less than 24 hours of owning the vehicle, especially when they claimed to have serviced the vehicle for the past 13 years. Being that said they obviously knew that the transmission was no good when selling the vehicle to me. So to sum things up, I bought a car and was unable to drive within 24hrs of its purchase. They refused to give me a loaner and fix it at their expense. I have been spending $50/day on Uber to get back and forth each day for work; I am also paying for insurance for a car that has been sitting in their lot for 2 weeks. Why should I have to put $4000 into a car with in less than 24hrs of owning? This is out right unfair and just bad business. Especially that this is my 3rd car from them. You would think they would want to help a loyal customer. This is not fair. What would you do???? Michael More

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Amazing dealership No hassle at this dealership whatsoever. Managers,sales,financing all top notch. Very knowledgeable staff. Finance office is off the hook with ever No hassle at this dealership whatsoever. Managers,sales,financing all top notch. Very knowledgeable staff. Finance office is off the hook with everything digital. Have never bought a car before where I didn’t have to haggle on the price a true dream come to reality. Thank you Tom and Louis for your knowledge of the product that you sell. Financing office is an A+++. Never have I been in and out of a finance office so fast. Truly a pleasurable experience More

by malcolm1664 Verified Customer Verified Customer

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Very good car buying experience and I have done many. I first contacted Hawthorne Chevy to have service done to my avalanche. They’ve got me in very quickly and resolve my issues. I previously was thi I first contacted Hawthorne Chevy to have service done to my avalanche. They’ve got me in very quickly and resolve my issues. I previously was thinking about trading the avalanche in for a Tahoe that would more currently serve my needs. Because of their service, it sold me on the spot to look at certified pre-owned Tahoe‘s. They found one and it was the perfect fit for me. I cannot tell you how easy and smoothly every step of the deal went and I have done many. Many thanks to Steve B and Michael K. More

by Nobility Verified Customer Verified Customer

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