Luis Navarrete | Page 3

The worst customer service and they don’t organized they don’t care about customer also the service customer line phone it’s takes forever to pick up . don’t care about customer also the service customer line phone it’s takes forever to pick up . More

by TEDYSA Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent customer service. Luis is the BEST! My overall experience at Culver City Chevrolet was excellent. Thanks again. Luis is the BEST! My overall experience at Culver City Chevrolet was excellent. Thanks again. More

by WDENNISROBINSON Verified Customer Verified Customer

Helpful 0

Report | Print

It was fine. Customer service wasn't bad Nothing outlandish. Communicated well over phone, albeit estimates were always below actual Customer service wasn't bad Nothing outlandish. Communicated well over phone, albeit estimates were always below actual More

by tibboxmail Verified Customer Verified Customer

Helpful 0

Report | Print

I have an issue with electrical. It was not properly conveyed to the mechanic. and when I suggested the cause I was told that it was offensive and I was calling the mechanic's skill It was not properly conveyed to the mechanic. and when I suggested the cause I was told that it was offensive and I was calling the mechanic's skill level into question by asking them to look at the battery connector. It is a KNoWN issues in my model/year Cadillacs More

by Andiself Verified Customer Verified Customer

Helpful 0

Report | Print

I don’t really have much to say. Glad the car was ready on time. Glad the car was ready on time. More

by wcshipp1 Verified Customer Verified Customer

Helpful 0

Report | Print

Easy as always Always great customer service. Never any issues Would recommend to friends and family Never any issues Would recommend to friends and family More

by Emilygberg Verified Customer Verified Customer

Helpful 0

Report | Print

Great customer service Very professional Oil change and tire rotation Only took 40 Minutes I would refer a friend to Culver City Chevrolet tire rotation Only took 40 Minutes I would refer a friend to Culver City Chevrolet More

by Mrtonyt78 Verified Customer Verified Customer

Helpful 0

Report | Print

I'm always taken care of I'm always taken care of when I bring my vehicle in for service Great service department bring my vehicle in for service Great service department More

by GURUWES Verified Customer Verified Customer

Helpful 0

Report | Print

Very efficient love how fast and caring they are very we’ll recommended. Thats why i always get my car service there we’ll recommended. Thats why i always get my car service there More

by melissa velazque Verified Customer Verified Customer

Helpful 0

Report | Print

This is my third time coming in for an oil change & the price for my oil change increases every time. When I questioned the inconsistency of the price and ask for the same price as the previous service Lui price for my oil change increases every time. When I questioned the inconsistency of the price and ask for the same price as the previous service Luis Navarrete tells me that I (the customer) is trying to get over on them!? Get over on who?…Just because I want consistency in the price for the same exact oil change, the same exact service that doesn’t mean I’m trying to get over on anybody. Three different employees helped me on the three different service visits and all three employees gave me different prices but yet I’m trying to get over on them? What a joke. Keep in mind this is a brand new truck. On this previous 3rd visit he says “Oh well I didn’t know your truck was a Diesel”…So how are you in the service department not knowing the details of the customers car/truck that needs servicing? There’s definitely some lack of training that needs to be addressed. And don’t ever tell a paying customer that they trying get over when in actuality, it looks like that service department at Culver City Chevrolet is trying to get over on the PAYING customers. Let me add in this crucial detail as well. I physically came in the service department talked to Luis and had them pull up my records and quote me on Friday 1.12.24 and then I scheduled an appointment for Monday to bring my truck in. Guess what, when I brought the truck in that Monday 1.15.24 3 days later…he gave me a whole different price then what he told me on Friday. Now who’s trying to get over on who? More

by P_WARD_III Verified Customer Verified Customer

Helpful 0

Report | Print