Luis Guzman

Luis was great. I really enjoyed working with him. Very easy going and knowledgeable. I did not have the same experience with the F&I Manager Robert Savage. He is no I really enjoyed working with him. Very easy going and knowledgeable. I did not have the same experience with the F&I Manager Robert Savage. He is not personable. I did not like the way he treated me. He is not a people person. I am not looking for red carpet treatment but just to be spoken to with respect. He spoke down to me and did not make me feel welcome. I truly didn’t want to do business with him but I had no choice. I wish I worked with a better F&I Manager like Frank. I want to refer my friends and family to Luis but I’m not going to because of how I was dealt with by Rob. You are loosing business by employing and keep people like Robert that don’t know how to talk to people. More

by JMROZARIO1 Verified Customer Verified Customer

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This dealership experience was beyond terrible! Andy, the so-called "Service Manager," proved to be the most deceitful person I've ever encountered. After dropping off my car on Tuesday, it wasn't Andy, the so-called "Service Manager," proved to be the most deceitful person I've ever encountered. After dropping off my car on Tuesday, it wasn't returned to me until eight days later, with no updates whatsoever during that time. Whenever I tried to contact them for information, I was either put on hold indefinitely or Andy disconnected the call. Despite his claims that the technicians were diligently working on my car, I found it parked in the same spot every time I checked. When I finally got my car back, Andy had the audacity to quote me $13,000 for repairs, suggesting I should just buy a new car instead. He even questioned why I wouldn't let my insurance cover the cost, knowing it would raise my premiums. Then, when I asked about trading in my car, they offered a mere $15,000, despite its actual value being $27,000 according to Kelley Blue Book and other sources. This experience left me feeling disrespected and utterly disgusted. I will never do business with them again, and I sincerely hope Andy faces the consequences for his actions. This incident not only cost me financially but also caused me to miss eight days of work, as this is my primary work vehicle. Thank you for showing me exactly why I will never return to your dealership. More

by VARUNSOBTI Verified Customer Verified Customer

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Great experience buying our new Toyota RA4 with advantage Toyota Saved $500 with Costco , great Price Definitely would buy another vehicle with Advantage And Luis Guzman Thank you 🙏 Toyota Saved $500 with Costco , great Price Definitely would buy another vehicle with Advantage And Luis Guzman Thank you 🙏 More

by mvarriano Verified Customer Verified Customer

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The purchase of a new car went very well. thanks for great experience, well done. thanks for great experience, well done. More

by spolcer Verified Customer Verified Customer

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I wish they would pay more attention to the vehicle itself. Tires pressures were 50,47 psi on the front. 44 psi on the rear. Sticker on car says 35psi all around. itself. Tires pressures were 50,47 psi on the front. 44 psi on the rear. Sticker on car says 35psi all around. More

by Devan Verified Customer Verified Customer

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Exlent service and friendly staff quickly buying definitely back to get 4runner trd pro z definitely back to get 4runner trd pro z More

by alecsrecinos Verified Customer Verified Customer

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Customer service was phenomenal. Mr. Luis worked really hard to get me the best possible vehicle within my budget and to satisfied my needs.I appreciate the time and effort hr put in Mr. Luis worked really hard to get me the best possible vehicle within my budget and to satisfied my needs.I appreciate the time and effort hr put into helping me. More

by briskrisk1 Verified Customer Verified Customer

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I dealt with a salesman named Luis who was helpful above and beyond, but finance is where the dirty game began. I made sure that I wanted to pay the taxes upfront but was not able to. Finance guy Hasan was and beyond, but finance is where the dirty game began. I made sure that I wanted to pay the taxes upfront but was not able to. Finance guy Hasan was being somewhat rude and didn’t feel the need to care or make some room for the interest. I know they were upping the rate when I asked to see his screen for bank approval. The other dealership let me see their screen and approval rate. This buy rate was trash! This isn‘t my first car deal. Steer clear of this person in finance and ask for someone else if you do deal with this dealership More

by M. Rahman Verified Customer Verified Customer

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Los mejores Luis y Erik gracias 🙏 todo fue perfecto muy bien muy lindo carro gracias bien muy lindo carro gracias More

by ESPINALDENY14 Verified Customer Verified Customer

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Had the car I wanted at the dealership and made it a smooth process to buy and drive home. My salesperson was outstanding. I did not like that I had to spend 5 hrs to complete the process. smooth process to buy and drive home. My salesperson was outstanding. I did not like that I had to spend 5 hrs to complete the process. More

by GERDOCK Verified Customer Verified Customer

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