Luis Cabrera | Page 3

Najib was excellent and very helpful throughout the car buying process. I highly recommend this dealership. buying process. I highly recommend this dealership. More

by yenisel.suarez Verified Customer Verified Customer

Helpful 0

Report | Print

Purchased my 21 F 150 on Saturday and immediately had to put in the shop due to transmission problems. Obviously this truck was not inspected before putting it up for sale. put in the shop due to transmission problems. Obviously this truck was not inspected before putting it up for sale. More

by 2200century Verified Customer Verified Customer

Helpful 0

Report | Print

This is our 2nd purchase from Jerry Ulm and both times the experience has been excellent. Thank You the experience has been excellent. Thank You More

by RDES3279 Verified Customer Verified Customer

Helpful 0

Report | Print

From start to finish a 2 day process was great, my salesman louay and finance guy Brian did amazing. I love my purchase and are grateful for everything! salesman louay and finance guy Brian did amazing. I love my purchase and are grateful for everything! More

by brianwnr Verified Customer Verified Customer

Helpful 0

Report | Print

Great experience, plenty of inventory. Luis was perfect, wasn't too pushy and knew exactly what i was looking for. Luis was perfect, wasn't too pushy and knew exactly what i was looking for. More

by trevorfunk2016 Verified Customer Verified Customer

Helpful 0

Report | Print

Luis was very help. .I was looking for a particular car and he found it for me .I was looking for a particular car and he found it for me More

by darrenletang Verified Customer Verified Customer

Helpful 0

Report | Print

We love the car the process was great but after the purchase lots of problems. We were waiting on our insurance check to clear for the down payment. They told us they would hold it until the date it w purchase lots of problems. We were waiting on our insurance check to clear for the down payment. They told us they would hold it until the date it was to clear but deposited it any ways causing us a 4500 overdraft. Then charged us a 69 dollar fee to redeposit it. When we first brought it home there were several things not reconnected in the engine so my husband fixed that. Then he realized it had a broken motor mount which they did end up fixing. Also there is another key fob but they didn't have time to look for it and it's been 2 weeks and we still don't have it. I just feel they will do and say anything for the sale but do not follow up with the promises after they have your signature. More

Helpful 0

Report | Print

Your salesman need to learn to listen to the customers wishes. I told him I already had financing thru GTE Credit Union. He made a couple of man-planning comments about buying a car, and I had to remind wishes. I told him I already had financing thru GTE Credit Union. He made a couple of man-planning comments about buying a car, and I had to remind him that this was not the first time I purchased a car and I knew what I was doing. He kept sending the wrong paperwork to the credit union prolonging completion of the deal. I was at the dealership four hours unnecessarily. Then your finance guy was texting me about not receiving the draft from the credit union. He should have been calling GTE, I found the car on Truecar.com.gte, I would think your finance person had a business contact with them to call instead of me. So no, this was not a good experience.Ya'll need to do better. I do love the car though. More

by aunteecg Verified Customer Verified Customer

Helpful 0

Report | Print

Luis was accommodating. A few considerations for improvement. 1) Tell us if there is food available and where. We only found out as we were looking and were told the facilit A few considerations for improvement. 1) Tell us if there is food available and where. We only found out as we were looking and were told the facility just closed. 2) Our car wasn’t washed be fore giving to us, 3) we still have not received out tire kit so if we get a flat tire we have to call towing. Get to the customer immediately! 4) it took way too long to wait to process the paperwork. Small touches matter!!! So not a super bad experience but not one I could recommend to others. More

by ROBYN5 Verified Customer Verified Customer

Helpful 0

Report | Print

I felt very welcome , comfortable and the vibe was very up beat will recommend to friends. up beat will recommend to friends. More

by jspheonix71623 Verified Customer Verified Customer

Helpful 0

Report | Print