Lucy Aguilar | Page 74

The service is prompt otherwise Lucy is excellent she is on top of everything the service parts department are adequate to get my parts ordered on time I’m extremely happy with the services. on top of everything the service parts department are adequate to get my parts ordered on time I’m extremely happy with the services. More

by SHANLIANG Verified Customer Verified Customer

Helpful 0

Report | Print

I've had nothing positive to say about BMW. From the vehicle itself to the dealership service. Last oil change I had left a lake of oil in our driveway. Technician's fault. No resolution. Dealership had vehicle itself to the dealership service. Last oil change I had left a lake of oil in our driveway. Technician's fault. No resolution. Dealership had to replace oil pan and plug. And the vehicle itself? Well, I've driven all brands of cars over the years. Never had as many problems with any as I've had with BMW. Thank God I purchased extra warranty. I will never buy another BMW and cannot wait to get rid of this one. Lexus has been so much of a solid overall vehicle and my wife has been extremely happy with it. Hopefully we'll put another Lexus on the driveway soon! More

by MAXISGAMEZ Verified Customer Verified Customer

Helpful 0

Report | Print

Very professional service dept. a video was taken of my car’s Condition on arrival. This eliminates any questions for both parties. The service Tech also sent one when my warranty repair was completed. Wel car’s Condition on arrival. This eliminates any questions for both parties. The service Tech also sent one when my warranty repair was completed. Well Done! More

by DJW1413 Verified Customer Verified Customer

Helpful 0

Report | Print

Poor communication and service on my 2015 BMW. My car stayed in the same parked location for four days without moving. No one called me to give me an update or tell me what was going on. When I got ther stayed in the same parked location for four days without moving. No one called me to give me an update or tell me what was going on. When I got there to pick up my car it was not ready and had broken seat. I then had to wait for the seat to be repaired by BMW! The worst service I have ever received at a BMW dealership More

by navi21217 Verified Customer Verified Customer

Helpful 0

Report | Print

Best professional skillful team. Friendly and polite. Lucy knows how to take care of customers. Love the video mechanics share with customers explaining what is needed Lucy knows how to take care of customers. Love the video mechanics share with customers explaining what is needed More

by SHDRUY Verified Customer Verified Customer

Helpful 0

Report | Print

The parts department did the best to find the pats quickly without daly. The service advisor are absolutely amazing. The car was repaired quickly than I expected. quickly without daly. The service advisor are absolutely amazing. The car was repaired quickly than I expected. More

by SHANLIANG Verified Customer Verified Customer

Helpful 0

Report | Print

Lucia was great as always. I had three wheels that were bent and Lucie took care of this and even split the cost of the work. Great service bent and Lucie took care of this and even split the cost of the work. Great service More

by IWANEGRIFFITHS Verified Customer Verified Customer

Helpful 0

Report | Print

Too expensive for service!Too expensive for service Too expensive for service! Too expensive for service Expensive service Routine service appointment- very expensive Should be much cheaper May Too expensive for service! Too expensive for service Expensive service Routine service appointment- very expensive Should be much cheaper May go to local car repair dealer next time More

by tdwnj1 Verified Customer Verified Customer

Helpful 0

Report | Print

Had to wait for a long time to get an oil change even with appointment. Many customers without mask. One guy came and sat next to me without mask. So I had to get up and leave. Also not enough chairs to with appointment. Many customers without mask. One guy came and sat next to me without mask. So I had to get up and leave. Also not enough chairs to sit apart. In short, ver dissatisfied with the visit. More

by Jkoppuzha Verified Customer Verified Customer

Helpful 0

Report | Print

Best service from the minute I entered the door until the moment I stepped out of the dealership. Will definitely buy my next car there. moment I stepped out of the dealership. Will definitely buy my next car there. More

by gcarp82 Verified Customer Verified Customer

Helpful 0

Report | Print