Lori Trimarco | Page 8

Excellent Manjula Biju stayed in touch with me until I was ready to upgrade my BMW X3 from a 2014 to a 2017. She was informative and caring and assisted me thr Manjula Biju stayed in touch with me until I was ready to upgrade my BMW X3 from a 2014 to a 2017. She was informative and caring and assisted me throughout the entire process. My experience was efficient and pleasurable. More

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People experience over salesmanship Enitre team- from Scott to his manager arr easy and professional to deal with. Smooth process from beginning till end. Highly recommending. Definite Enitre team- from Scott to his manager arr easy and professional to deal with. Smooth process from beginning till end. Highly recommending. Definitely will return f9r my next vehicle. More

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Pathetic customer care and service center for BMW This dealership is only harassing the customer and not worth even for free servicing. I went first time for my PVC service recall to this center and This dealership is only harassing the customer and not worth even for free servicing. I went first time for my PVC service recall to this center and they made additional courtesy check on my BMW and provided the list of repair which require around $3000. I just take out my Car after PVC service recall and my car broke down on highway.My car was working fine before going to this service center and its broke down first time since I owned it. I towed my car to service center and they asking for $3000 to fix it and not ready to accept their mistake by which it got broke down on road. I taken away my car and it got fixed on half of the cost what they are asking for and it all their fault to broke my car. Stay way from this center if you want to be safe and save yourself from fraud. More

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Service dept I had my 7series serviced here last week. My service manager was Tarik. He was professional and knowledgeable. Very friendly and helpful. Answered my I had my 7series serviced here last week. My service manager was Tarik. He was professional and knowledgeable. Very friendly and helpful. Answered my questions in full. Let me know all my options. Acquired a loaner FOC for 2 days. I called a few times for updates which I got. Picked up my car as agreed. My car has not driven this good ever. Thumbs up to Tarik and his friendly associates. !!! More

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Bought another CPO Mike made the whole sales process very easy. He followed up promptly and I didn't feel pressure at any time. Chad Renninger was an important reason w Mike made the whole sales process very easy. He followed up promptly and I didn't feel pressure at any time. Chad Renninger was an important reason why I bought the car at Bridgewater again. I have never experienced a better advisor. More

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Very easy One day, we stopped by BMW of Bridgewater. Bill Chludzinski greeted us. Two months later, we went back to Bill. We sealed a deal in 30-40 minutes. Bil One day, we stopped by BMW of Bridgewater. Bill Chludzinski greeted us. Two months later, we went back to Bill. We sealed a deal in 30-40 minutes. Bill followed up with everything before the delivery. Paperwork was clean and no hard sales in finance review. It is a pretty easy experience. Would like to do a car shopping like this next time. More

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bad service , cheated, very rude service manager I just wanted to bring to your attention the bad service I received from BMW of Bridgewater and on being charged $1757 and the loss of not having a c I just wanted to bring to your attention the bad service I received from BMW of Bridgewater and on being charged $1757 and the loss of not having a car for over a month. On 10/13/2014 my car would not start in the garage. I called BMW of Bridgewater and the rep told me to have the car towed there. I called BMW roadside assistance and got the car towed to BMW of Bridgewater. I was taking to a rep called Chad and he said he would give me a call on what the problem was. No call on the day I towed the car or next day. I called Chad the next day evening, he said they are still checking the car and will get back to me. No call on the 15th, I call Chad again and he says the engine was flooded and the thermostat needed to be changed and I can come and pick up the car as they cleared the flooded engine.(See attached report from 10/15) The car was at BMW of Bridgewater for 3 days. I pick up the car that evening, car runs fine the next day. On 10/17/2014 the car stalled again in my garage. I call again BMW roadside assistance, they say a tow company should be there in a couple hours, waited, called again to BMW roadside assistance, they say a tow company should be there in a couple hours, waited again, I waited for 10 hours for a tow truck and as it was end of the day all the reps from BMW of Bridgewater were gone for the day, plus I lost a day of work as I was waiting for the tow truck for the whole day. The car was towed on 10/17/2014 evening. After about a week the rep from BMW Bridgewater, Mo said the diagnosis was there was diesel coolant in the car. I said how could diesel coolant get in the car, I do not know where to put diesel coolant and I am not that stupid to buy diesel coolant and pour in a petrol car. He said the cost would be $3800, I said I have always serviced the car at BMW Bridgewater from the day this dealership has opened and I have paid for a maintenance program with BMW, so why do I to pay. He calls me back in a few days and says BMW did a courtesy and will charge me only $1680. By now the car was at BMW Bridgewater for 21 days, so a total of 24 days we did not have a car, I just wanted to get my car back. I paid and picked up the car on 11/06/2014. I was never offered a loaner car for these 24 days. On 11/14/14 I called BMW Bridgewater and spoke to Lori, who said she would talk to Michael Yates the service manager. Did not hear from Mr. Yates. And then we went on our long vacation trip for thanksgiving, the heat in the car stops working, so no heat for the family for five days in the car. We come back home and I called Mr. Yates and left him a message to call me back as there was no heat in the car. He called me back on 12/02, I explained all that happened to my car, he said what has happened I cannot do anything but drop off the car and we can get the heat fixed. I dropped off the car and the next day, Mo from BMW Bridgewater calls and says the radiator has a leak and needs to be replaced. My major concerns are : How come the car was not diagnosed there was diesel coolant the first time I dropped off the car on 10/13? Mo said the car cannot run if had diesel coolant, so how did the car run for two days with diesel coolant, 10/15 and 10/16? Why did I have to penalized for faulty workmanship or diagnosis and pay $1,757? Why was I not offered a courtesy loaner car and why did this diagnosis and repair take 24 days? An apology letter from BMW roadside assistance for wasting one whole day, will not get me back my vacation day The service manager Michael Yates , who said I really do not care for your complaint and I do not care what you do and hangs up on me We always get a survey from BMW when we have a service, this time I did not get one and I am sending this email to let BMW know how badly I was treated and cheated of $1757 for no fault of mine More

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BMW trade in for another BMW of Bridgewater is a friendly and trustworthy dealership. During the new year's eve holiday the service department took care of my 2009 X5, in part BMW of Bridgewater is a friendly and trustworthy dealership. During the new year's eve holiday the service department took care of my 2009 X5, in particular Debra Shafer. Then Dave Wagoner and Ozzy Mamoor assisted me in purchasing a 335. The treatment I received have made me a loyal customer for life! More

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Highly recommend BMW of Bridgewater I felt very comfortable the minute I walked into the BMW of Bridgewater dealership. The entire staff was very friendly and helpful. I am especially t I felt very comfortable the minute I walked into the BMW of Bridgewater dealership. The entire staff was very friendly and helpful. I am especially thankful to Ann Marie Perhacs and Mike Shamy for making my recent purchase of a 2014 BMW 328i Xdrive a very positive experience. They continue to be professional, detailed-oriented, and attentive whenever I need assistance. More

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When I expressed dissatisfaction over the timings of their service department, she promptly accomodated my appintment to a convenient after hours time and also immediately authorized for a loaner to be their service department, she promptly accomodated my appintment to a convenient after hours time and also immediately authorized for a loaner to be used over the weekend without further waiting for the manager's approval who was unreachable then, which apparently is not allowed unless under pressing circumstances after manager approval. She was friendly and gave responsible replies which was the biggest reason I even went ahead with the call and also setup the appointment. More

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