Lori Peterson | Page 9

Great customer service The sales team helped me find the perfect vehicle after test driving for quite a while. Thank you Grande Prairie Hyundai for all the help The sales team helped me find the perfect vehicle after test driving for quite a while. Thank you Grande Prairie Hyundai for all the help More

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2017 Vehicle Purchase Why rating is "excellent" is because Sales Manager, Service Department and Finance went about and beyond what previous dealership experiences. Serv Why rating is "excellent" is because Sales Manager, Service Department and Finance went about and beyond what previous dealership experiences. Service department dealt with issues in a timely and profession fashion. More

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Awesome dealer! We were treated very well and they accommodated our needs and wants. We were never pushed to buy, and we were not pushed to spend more than we wanted. We were treated very well and they accommodated our needs and wants. We were never pushed to buy, and we were not pushed to spend more than we wanted. More

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Poor customer service My Hyundai Santa Fe has a defective part covered by warranty took it in and was advised after having it all day that they didn't have the part to fix My Hyundai Santa Fe has a defective part covered by warranty took it in and was advised after having it all day that they didn't have the part to fix it and would advise when received. Got a call from their service review center and advised that it still wasn't fixed, dealership called me to tell me they could fix it and bring it back booked my winter tire change at the same time. Got a call later that day they didn't have the tools required to change the tires got someone to bring them what they needed. Went to pick up my car and was told they couldn't fix the warranty work as needed a part that had to be ordered. Charged me full price for the tire change and weeks later still no word on the warranty fix. Both times offered shuttle service that never showed up. Also requested an emailed receipt and never received that either. As a professional in management the customer service level received was substandard would never buy a vehicle from them again nor recommend. More

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Great experience from start to finish! I had just recently purchased a used 2013 Santa Fe Sport from another dealership when I originally came into the Grande Prairie Hyundai dealership for I had just recently purchased a used 2013 Santa Fe Sport from another dealership when I originally came into the Grande Prairie Hyundai dealership for some recall work. Lori at the service desk was great to deal with and made me feel like I as a customer would be very well looked after. Shortly after Kati got in contact with me regarding a trade in promotion they were offering for a new 2017 Santa Fe Sport in a higher trim model than I originally had gotten. Thinking that this offer was probably too good to be true I entertained the idea not thinking that it would be possible for me to go ahead with it. However, they ended up making me an offer I just couldnt refuse for a vehicle that had EVERYTHING I wanted. Kati was absolutely great to deal with and super accessible for any questions I had for her day or night. Not once did I feel pressured into going ahead with the offer, unlike other experiences I have had elsewhere, and it was obvious that both Kati and Will were trying to get me the best deal possible while also completely making up for the money I would have been losing on the trade in value on my 2013. Even little things like reembersing me for the floor mats and warranty transfer fee I had just purchased for the 2013 to help knock my cost down just that little bit more. Brittany also took the time to walk through all aspects of the financing in detail and was very open to answering any questions I may have had. And don't even get me started on the warranty, both the manufacturer and the optional wear and tear warranty which I gladly went ahead with are outstanding and I can tell why Hyundai is known for having one of the best warranty programs in the business. It is very apparent that Hyundai places great value in its customers and overall I could not have been more satisfied with my experience. More

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Solid service department, pi** poor parts department After moving to GP in 2013, my spouse and I have had nothing but positive experiences dealing with GP Hyundai's service department for both of our veh After moving to GP in 2013, my spouse and I have had nothing but positive experiences dealing with GP Hyundai's service department for both of our vehicles. Kevin and Lori are very friendly, thorough, and obviously take pride in doing their jobs and providing good customer service. Lee, on the other hand, is the opposite. We were having issues in both of our vehicles with our iPhones. We were using the ridiculously overpriced Hyundai iPod cables, which had the old 30-pin connectors on them along with Apple lightning adapters. Naturally, we were hesitant to drop close to $100 on two of the newer Hyundai cables with the lightning connections if they were going to be giving us the same problems. We asked Lee if it would be possible to simply try out one of the cables to make sure the same issues wouldn't happen with a new cable as with the old. He told us in the most disinterested, annoyed to have even been bothered to get up from his desk, monotone voice that he couldn't allow that because we could damage or short the cable. Seriously? Apparently we looked like the type who were going to play tug of war or were going to jam it into an electrical socket. I wasn't sure if I should be angry at his lack of interest in helping us, shocked that Hyundai would have such a dumb rule/policy, or laugh because this was such a ridiculous response to what I thought was a reasonable request. Don't worry Lee, our old cables are working again, and they haven't been damaged or shorted out yet! More

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Great purchase experience I dealt with Vince. He was extremely helpful in the experience. Service was great and it was a fantastic no pressure environment. Recommend everyone t I dealt with Vince. He was extremely helpful in the experience. Service was great and it was a fantastic no pressure environment. Recommend everyone to go down and visit them today for a great deal. More

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Awesome dealership fabuous people Outstanding, Very professional, not pushy, friendly,awesome. Went to the dealership. Meaghan was great- did not pressure me into buying a new vehicle Outstanding, Very professional, not pushy, friendly,awesome. Went to the dealership. Meaghan was great- did not pressure me into buying a new vehicle Was very obliging re my physical needs requirement. Would recommend to anyone More

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Service for 2014 Santa Fe XL on Aug. 18/16 & Sept. 02/16 Our Service Consultant was Kevin Friesen, who was very friendly and knowledgeable. He thoroughly explained the results of the service report and recom Our Service Consultant was Kevin Friesen, who was very friendly and knowledgeable. He thoroughly explained the results of the service report and recommended future service work when required. The vehicle was completely serviced including the break system and a new windshield was installed. The breaks are now 100%, however the windshield had some air noise so a new windshield was installed September 02/16. The whole service staff was very accommodating and truly worked to achieve customer satisfaction. Thank you Kevin, Lori and sevice staff at Grande Prairie Hyundia. More

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Great service each time. Kevin and Vicky help all the time. Always professional and knowledgable . They go out of their way to help and always have a frien service each time. Kevin and Vicky help all the time. Always professional and knowledgable . They go out of their way to help and always have a friendly smile More

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