Lori Gilland | Page 2

Needed small plastic plug to anchor mats. Asked service to mail part to me twice over 3 months. No response until I got sales person to facilitate. to mail part to me twice over 3 months. No response until I got sales person to facilitate. More

by jerrystepaniak Verified Customer Verified Customer

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I left my car at the center for one full week so they could install an after-market part. My sales rep scheduled a date and time for me to come pick up the car, but when I arrived, the work was simply no could install an after-market part. My sales rep scheduled a date and time for me to come pick up the car, but when I arrived, the work was simply not done. Moreover, I was the one who had to check and identify that the work was not completed -- the service center was completely unaware. They promised to install the part right away, within "45 minutes to an hour," yet an hour and a half later the work still was not done, and I was told it would be a few more hours. Ultimately they gave me a loaner to take home (I live an hour away) and delivered the car later in the afternoon, which was a fine resolution. But it's obvious that the garage does not communicate effectively with the front-of-office staff and struggles to keep track of its workload. Frustrating experience. More

by GW Verified Customer Verified Customer

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I always get excellent service. No complaints very helpful and explaining everything well. New waiting room looks great. Love fireplace. Will recommend Kenosha Subaru to others helpful and explaining everything well. New waiting room looks great. Love fireplace. Will recommend Kenosha Subaru to others More

by mariemallach Verified Customer Verified Customer

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Our experience with each interaction was professional, kind, well informed and personal. This was the easiest car buying experience we’ve ever had. I would highly recommend them to others. kind, well informed and personal. This was the easiest car buying experience we’ve ever had. I would highly recommend them to others. More

by ckahn59 Verified Customer Verified Customer

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As always the staff of Subaru go above and beyond our expectations. Lori Gilland is very knowledgeable about the cars she sells. If she doesn't know something you ask her, she will find out. Derek from f expectations. Lori Gilland is very knowledgeable about the cars she sells. If she doesn't know something you ask her, she will find out. Derek from finance made our sales transaction smooth. Thank you again. More

by jhawley6 Verified Customer Verified Customer

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Helped me get into a 2019 Mustang GT. great presentation and very friendly sales reps. Car was spotless when received. Absolutely love with this car. and very friendly sales reps. Car was spotless when received. Absolutely love with this car. More

by bendt722 Verified Customer Verified Customer

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Drove 4 hours to this dealership, as they hadexact vehicle we were looking for at a good price. The dealership itself is easy to get to, and is nice and clean. Lori Gilland was a pleasure to work with vehicle we were looking for at a good price. The dealership itself is easy to get to, and is nice and clean. Lori Gilland was a pleasure to work with, she understood we were in a hurry to get back home, so she went above and beyond to get us out as quickly as possible (thanks Lori!). I highly recommend Kenosha Subaru to anyone that is considering their next vehicle purchase! More

by ryanhuseboe Verified Customer Verified Customer

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Look for a 2021 Outback but you don’t have any yet. Also to get an oil changed on my Outback. Hope you. Get more Outback’s soon. to get an oil changed on my Outback. Hope you. Get more Outback’s soon. More

by POWERS2BE Verified Customer Verified Customer

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Awesome Dealership This is my 3rd Subaru from Kenosha Subaru and We couldn't be happier. They got the car we wanted the next day. Completed within an hour. This is my 3rd Subaru from Kenosha Subaru and We couldn't be happier. They got the car we wanted the next day. Completed within an hour. More

by Benny Verified Customer Verified Customer

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Appointment for recall went fine. Not sure I agreed with mechanic’s call on bald tires since rotated regularly and only 20000 miles. Also met with Laurie G about new lease. She was very helpful and was mechanic’s call on bald tires since rotated regularly and only 20000 miles. Also met with Laurie G about new lease. She was very helpful and was able to gather all info I needed. More

by thelamartinas Verified Customer Verified Customer

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