Lokey VW | Page 21

Pointless dent repair Repair was very good on the dent. Also got a car wash. Interior was vacuumed but they left quite a bit of sand inside the car Repair was very good on the dent. Also got a car wash. Interior was vacuumed but they left quite a bit of sand inside the car More

by wpietrusko Verified Customer Verified Customer

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Long wait but overall satisifed I made an appointment to get my oil changed and was told that it would be an hour and a half wait. The man who was helping me told me that if I were t I made an appointment to get my oil changed and was told that it would be an hour and a half wait. The man who was helping me told me that if I were to go to express service it would take half the time. I’m not sure why we just didn’t have my car go there but I guess it was too late. They are a little pushy in getting you to get extra things done but what car dealership doesn’t do that? Overall it was a good experience. More

by Paige1124 Verified Customer Verified Customer

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Great dealership if you have 8 hours to kill First and foremost let me say the employees of this dealership are phenomenal and truly work the best deal possible - this is why we have recently ret First and foremost let me say the employees of this dealership are phenomenal and truly work the best deal possible - this is why we have recently returned to purchase our 5th VW From this dealership. The salesmen, managers and finance guy were all pleasant, friendly, and honest. However, the sales process takes SIGNIFICANTLY too long.. from entering the door to leaving we were at Lokey for 7 hours. The sales people keep trying to keep us happy and apologized but offered no incentives to stay (I.e some merch, food other than popcorn, etc.) When we purchased my husbands car 2 years ago it took 9 hours and when I purchased my car 3.5 years ago it took one day of three hours and the following day of 5+ hours waiting to sign papers. The wait time is so frustrating and ridiculous. My mother bought a car fromthe Hyuandai across the street twice and her process never took longer than 3 hours, my mother in law purchases from Honda down the street and her process took 2 hours - I have no idea why Lokey and VW takes so painfully long!! More

by sbearkland Verified Customer Verified Customer

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My CPO Tiguan purchase We were nightmare customers. Jamie and Terrance did a killer job making the numbers line up and also helping to assist in occupying my young children We were nightmare customers. Jamie and Terrance did a killer job making the numbers line up and also helping to assist in occupying my young children throughout the purchase, of which my wife had to do by herself while I was at work. These salesman and Lokey VW get 5 stars for sure. More

by CORTESE851 Verified Customer Verified Customer

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Exceptional Customer Service - 5 Stars! I recently purchased a new vehicle from Lokey and could not be happier with my experience. Salesperson Jamie Belval was an absolute pleasure to work w I recently purchased a new vehicle from Lokey and could not be happier with my experience. Salesperson Jamie Belval was an absolute pleasure to work with - his attentiveness and consideration made the buying process enjoyable, easy to understand, and low stress from beginning to end. General Sales Manager Rob Remeikis was very accomodating and worked hard to ensure we ended up with a win-win situation. Finance Manager Caleb Schweitzer was extremely organized and very talented at patiently and clearly explaining complex finance terms. Would absolutely purchase from them again - I recommend anyone in the market for a new or used car to straight to Lokey - 5 Star customer service! More

by Elacombe Verified Customer Verified Customer

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True professionals! I’ve always received great service from Lokey Volkswagen. I’m on my 12th VW! Most of the technicians have been there for many years and are well verse I’ve always received great service from Lokey Volkswagen. I’m on my 12th VW! Most of the technicians have been there for many years and are well versed and experienced with fixing your VW right the first time. Take your VW to the people who know the brand best and who are true enthusiasts. More

by VWPILOT0 Verified Customer Verified Customer

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